Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessVictoria's Secret has a rating of 2.35 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 64th among Lingerie sites.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
I've decided to stop buying from Victoria's Secret online. This is the second time this has happened to me: I make a purchase, and then my package can't be delivered because they claim my address is incorrect, even though it's been verified by customer service. As a result, they're sending me a new package, but some items from my original order are not available anymore.
Victoria's Secret is my favorite brand. I ordered my swimwear here. I like it so much. It's my best purchase ever.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience.
In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions.
Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
Tip for consumers:
I have been a VS costumer since year 2000. At first I started using their lingerie coz it really fit on me and look sexy. Then I started using their lotions, I was amazed. The scents it was not that strong for my nose that has an allergy for any strong fragrance. And the scents lasted more than 24 hrs.
Products used:
Pajamas, lingerie, bags, fragrances and cosmetics.
I absolutely love your bras and I love the shortie underwear. I must admit when I recently went in the store they have replaced the shortie underwear band with a more solid print and not the stretchy band as I purchased last year. Not near as comfortable. Please bring back the basic shortie.
O adore all my purchases from Victoria! The quality is really good. I find products as very comfortable and what I really like is a big variety of panties and bras. Also, this shop offers sales very often! So you can buy a lot of items witha good price.
Hannah was very helpful with finding the most comfortable sets of bras. It was my first set of bras from Victoria Secrets so it was nice having someone thoughtful help.
Products used:
Bras
Customer service is great. I have had great experience with online shopping. Easy to order and follow the delivery. Would highly recommend.
Victoria's Secret has such amazing products. From cute clothes to amazingly smelling lotions, perfumes, and other fregrances. They also have very cute travel bags for taking makeup on the go. They're accessories are also so amazingly cute. I love it all
Thanks to MISHA from Victoria's Secret customer service for helping me out with my missing delivery! I appreciate all your help! She was outstanding! 10 stars if I could. I was hoping to rate her on the phone call but it was dropped. Hopefully this will reach you all. She deserves this awesome rating! Thanks Misha!
This one of the coolest underwear with the high quality that I have ever bought. I wear xs or s and it's not a problem to find a size. What is more, they often provide sales which is very good for your wallet. I think it is the best present for your friend too.
Love shopping online at VS. I've gotten perfume, lotion, panties, and clothing online. It's especially great when they have their panties sale. Website is easy to navigate and use, and it shipped so quickly! I got my order within 3 days of purchasing. When it comes to returns, you can ship it back, but I find just going into a nearby store to be far easier and faster.
Victoria is a company that year after year seeks to attract women with its excellent marketing campaign
Of course, these guys have defined what it means for women's wear.
My female friends buy these and are always satisfied with the products and their service.
From a business school perspective, their business model works very well.
Oh, why do I adore their products so much? Because they are great in all terms. Most of all I like their scent. It's charming.
Customer service representative named Jeff
Outstanding! ***** knew exactly where to look for my difficult size could not find website
We found out together that there are a few items with an O cup
He took his time without rushing me showed me different options expressed his opinion on the colors found matching panties for them
He was a dream come true for shopping
BRAVO JEFF Hope
You are commended well
Products used:
Bras and panties
Today was the first day walking into a Victoria secret store, without my wife, I assumed before I walked in a would be judge and widely stared at but no it was the exact opposite from the moment I walked in I was greeted with a genuine hello from one on of the girls, I was shopping for underwear (for my wife) and asked if they were on sale the second girl quickly showed me all the ones that were on sale and different ones at different prices, I was lost so she was very helpful showed me how each size and style was in a different drawer made it so much easier and less Awkward to do my shopping they let me look around at the diff rents styles and shapes, it took me a while but every couple minutes a girl would walk by with a big smile and ask if I was doing ok I loved the fact they were so happy to truly help me, I have never been in a store this happy with the way I was treated from the moment I walked in til check out I've never wrote a review but figured these girls need positive recognition, the one who checked me out was by for the nicest one didn't make me feel weird like I thought I would and carried on good conversation while she was ringing me up I truly help at home in this store they all treated me with a goodbye have a good day, the experience was so good I went back a second time that day to buy more( take advantage of the sale they told me about) within walking in the girl told me" nice to see you back so soon" she went out of here way to make a point to remember me, I have worked in retail all my life for 13years and never seen a team of employees treat me this wonderful I will be shopping there many times because of them and I hope someone high up at Victoria secret reads this and takes the time to thank all of the girls and the Rome Mount Berry mall store!
YOU GIRLS ARE AWESOME!
I prefer comfortable clothes and of the best quality.
Victoria's Secrets is my favorite brand that suits both my demands.
It is easy to find some fancy lingerie or some practical and comfortable underwear.
I like the last "mad for plaid" collection. I already chose the item for my next order.
By the way, they sometimes offer very nice discounts.
I LOVE Victoria's Secret, always have. Half of my closet is VS. I own their panties, bras, tees, leggings, jackets, you name it. And I have to say that their stuff is great quality at a very affordable price. Especially their yoga leggings! I have a hard time finding comfortable cotton-only leggings and they come in the most beautiful designs. Their Body by Victoria bras are the best there is. Their tee's run pretty big but are always my go-to's. I have to say I've never been disappointed with any of my Victoria's Secret/VS PINK orders and I will continue to purchase from them.
I had placed an order online and needed to add something. I called and spoke with Lisa. She was very helpful. She had a cheerful attitude. She took very good care of me and my needs. I could hear her smile through the phone. I have had to call customer service in the past, the reps have always very kind and helpful.
Tip for consumers:
Shipping can sometimes be free. Always look for “Today’s Offers” tab and there is usually at least one good one that you can use for your purchase but you can apply upto 2 offers per order.
Products used:
I love all their products. Bras, panties, pj’s, lingerie, perfumes, bikini’s and make up bags. This is the only place I shop for these types of items. Everything very good quality. You can usually catch a good sale and that makes it more affordable for people on a tight budget.
Chelsea took out the time to go through emails and find my coupons. She went above and beyond to help me. She gave excellent customer and service and this world lacks the communication and skills this woman has. She is definitely a keeper and hope she will be recognized for this review.
The site is very easy to use, and they have great prices all of the time. If you have the Angel Rewards Credit Card you can save even more... I have received broken or the incorrect items once and just live chatted and they immediately sent me replacements without asking for the others back. Their customer service has always been great.
Just a general perspective on Victoria's Secret Bras:
In my personal opinion, they stand up to the test of immense pressure. I was in a major car accident a couple weeks ago and my Victoria's Secret Demi Bra is the only thing that held up! It kept my girls in place and I think it helped to minimize the damage to my chest from the seat belt!
Products used:
Bras of multiple colors and product lines
I just want to thank Angie for an awesome job. She helped me as soon as she saw me walk in. Gave me all the deals they had. Offered to help me find what I was looking for. Asked if I had a PINK/VS credit card, I told her no so she asked if I wanted to apply for one. She helped me w that too. She was so attentive, kind & friendly. Made me and my daughter feel welcomed and special. Thx Angie. I went to VS on Sunday April 24,2022. Everyone who goes to VS at Ingram park mall, ask for Angie. She's the best there.
Jamie, the manager at VS - red cliffs mall is great.
Extraordinary helpful and competent. It was a pleasure to shop there.
Products used:
No show panties
Sexy tee bras
I've been trying A few times to cancel my credit card with you guys I've been paid off 3 and canceled my membership with you come. And keep adding $5 to $10 cents to my account so you guys Have a reason to not cancel the account. And plus I've been receiving bills for no reason. Never order anything else with guys I've getting bills for l $30. $60
Definitely 5 stars. I bought not only their lingerie, but also sunglasses. I bought cat-eye sunglasses. They are so cool. Yeah, they are a little bit expensive for me ($80) but I decided to make such a present for me.
Welcome to the official Victoria? ۪s Secret page, where Angels, Bombshells & the sexiest fans on Facebook get their fix for everything VS.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.