• Victoria's Secret

Victoria's Secret

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Overview

Victoria's Secret has a rating of 2.35 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 64th among Lingerie sites.

  • Service
    151
  • Value
    143
  • Shipping
    124
  • Returns
    106
  • Quality
    131
Positive reviews (last 12 months): 12%
Positive
6
Neutral
1
Negative
43
47
See all photos

What reviewers want you to know

Positive highlights

  • I've been shopping here for decades And they've always had great customer service.

Critical highlights

  • Fix your damn system or don't even have the credit card system at all!
  • I will now sell my gift cards and not shop at this useless store who only caters to the US.
How would you rate Victoria's Secret?
Top Positive Review

“Victoria's Secret Frostmelt Fragrance, have exceeded my expectations in terms of both scent”

Salve M.
1/18/24

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

Top Critical Review

“Worst delivery method”

Michelle C.
1/13/24

I've decided to stop buying from Victoria's Secret online. This is the second time this has happened to me: I make a purchase, and then my package can't be delivered because they claim my address is incorrect, even though it's been verified by customer service. As a result, they're sending me a new package, but some items from my original order are not available anymore.

Reviews (963)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (135) credit card (36) gift card (15)
Thumbnail of user ethanl63
16 reviews
5 helpful votes
May 4th, 2020

My mom usually forces me to either go into Victoria"s Secret or there site to get her something. I honestly don't mind shopping for my mom. The bad thing is the glitches but the shop and site is really good and I recommend that store or site to whoever might be ordering something.

Thumbnail of user lilyt34
1 review
0 helpful votes
December 25th, 2019

The selections were great and the prices were reasonable. I had no problem placing my order and I'm very happy with my experience shopping.

Thumbnail of user mariad1366
2 reviews
3 helpful votes
October 9th, 2021

I always loved their beauty products, body mists, lotions and perfumes, the pink products are great as well. Online has better seasonal sales and discounts then in-store! Also, the company puts out new products and scents every season, while there is a clearance section on the site where you can buy products from previous collections two to three times cheaper!

Service
Value
Shipping
Quality
Thumbnail of user ariac5
2 reviews
3 helpful votes
February 5th, 2018

I order VS on the site for almost a year and I'm very happy! Everything comes in proprietary packages. Good quality clothes, dimensional mesh true. Delivery is fast, always by courier. I like!

Thumbnail of user paolas43
8 reviews
3 helpful votes
August 28th, 2021
Verified purchase

I've been shopping here for decades And they've always had great customer service. Sometimes I have to take a little extra time explaining something and chat multiple times, but they've always been helpful and fixed their errors. As you can see, I make big purchases and always spend lots of money here haha.

Tip for consumers:
Always find coupons and codes! Or wait for the semi annual sale

Products used:
Lingerie and clothing!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lydiaj105
1 review
2 helpful votes
September 11th, 2022

It's sad that the Victoria's Secret website started to use gross fat tub o lards to sell their clothing. The sad fact is most of their customers are fat so they need to Market towards them. When I shop for clothes I don't want to see the sweatshirt on some gross model I want to Envision it looking nice on me and it's very hard to do that When these overweight models are depicting them why oh why do we need them to model the bikinis? Hey guess what? I'm not thin either

Thumbnail of user lizo20
3 reviews
12 helpful votes
April 27th, 2018

I have shopped at victoria secret since i can remember i have an angel card from their and i love shopping i just dislike their shipping. Online they do offer a lot of promo codes and discount but as some time i got super price everything is getting expensive at victoria secret. I still shop but not as often just for body mist or a gift or gift cards

Thumbnail of user kateb101
2 reviews
2 helpful votes
February 2nd, 2018

After trying VS bras. I literally cant wear any other brand. My breasts look too good in it and even if its expensive I still love it

Thumbnail of user mariam771
6 reviews
21 helpful votes
September 5th, 2019

Good quality and fast delivery. Checkout should be more straightforward. I would definitely buy again.

Thumbnail of user katew262
4 reviews
7 helpful votes
August 21st, 2021

This kinda brend is my favorite. I really like the quality and the price. I prefer to buy everything on sales as it so profitable offer.

Thumbnail of user helenk750
3 reviews
1 helpful vote
December 15th, 2021

I ordered a nightie Victoria Secret on this site! I am very happy! The package arrived quickly, I really liked the quality of the nightgown. Soft fabric. It is comfortable to sleep in it and beautiful to walk around the house. As it's very important for women ;)

Service
Value
Quality
Thumbnail of user trishac15
8 reviews
4 helpful votes
January 5th, 2017

I love the bras from here, but I can only buy them online since they don't have my size in store. I feel like I get penalized because I have to pay shipping. It would be nice if they offered free shipping more often.

Thumbnail of user angelal306
1 review
0 helpful votes
December 20th, 2019

I recently ordered some of my favorite Victoria Secret items on sale and they literally arrived in Germany two days later. Luckily I did not need to return anything since I know my size. I assume that returning things would have been a bit more of a hassle since ups dispatchers in Germany are usually located in remote little stores and gas stations. But this shipping speed was really a positive surprise.

Thumbnail of user tanyaw218
6 reviews
1 helpful vote
December 18th, 2021

Its one of the best world famous beauty brand. They have everything related beauty products available with great quality.

Thumbnail of user aestheter
5 reviews
23 helpful votes
October 16th, 2017

Victoria's Secret is, of course, a classic for women of all ages. It's been a bit less exciting lately since they stopped all their non-underwear offerings. In addition to letting go of their clothes (which were excellent), they've most recently stopped swimwear too. Please bring these back, VS. We miss them!

Thumbnail of user samr199
77 reviews
47 helpful votes
August 25th, 2018

Victorious secret has really unique perfumes that I find really amazing. Their perfumes stays on you for a long time. They have good sets as well as good offers every now and then but without any offer their perfumes are a little pricey.

Thumbnail of user fridal
1 review
0 helpful votes
February 1st, 2017

Their prices are on the high side, considering cheaper alternatives such as Charlotte Russe or Forever 21, but the quality of their bras and underwear are usually worth the few extra dollars as they tend to hold up better in the wash and don't fall apart. Gotta wait for their sales.

Thumbnail of user wendyt366
4 reviews
0 helpful votes
January 28th, 2022

I bought clothes that are very sexy and elegant, which arrived at my home a little late. The online page for purchase is easy to follow but the customer service is very slow and they do not serve in the best way. I recommend it only for its beautiful clothes and its online page

Products used:
lingerie and underwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezrar6
6 reviews
9 helpful votes
March 23rd, 2017

I bought several underwear from VS and love them! The only concern I have is that they don't offer high waist underwear. I walked in and spoke to a sales that I would wanna get a high waist underwear and the sales said that they do not have high waist but like medium waist and she promised these underwear will be as comfortable as the high waist ones. Indeed, they are comfortable! Just hoping they would offer high waist underwear sometimes soon!

Thumbnail of user shintaros
3 reviews
20 helpful votes
April 12th, 2017

They have really good deals all the time and I've never had a single bad experience with my orders. Love VS

Thumbnail of user ljg1
20 reviews
26 helpful votes
October 4th, 2016

The site is user friendly. You can type in code on back of catalogue and you can shop specific book online. You can type in item number and shop exactly what you're looking for if you're using multiple catalogues and get better views. Simple to use and check out adding discounts/coupons; It won't remind you of codes for free shipping if applicable; you have to remember if it applies to your purchase before final payment. I don't like that returns are NOT free; but you can return to store which is convenient.

Thumbnail of user alexise49
6 reviews
11 helpful votes
March 19th, 2021

Their Pure Seduction Shimmer lotion is one of my favorites. Excellent quality. Very good in-store customer service.

Thumbnail of user aarield
5 reviews
1 helpful vote
April 22nd, 2021

I always prefer Victoria's Secret for the easy and comfort wear. Find perfect fit for myself. I love the material of the clothing, it's super soft and never feels harsh on the skin. Great discounts are available all the time. I am so much happy with my purchase.

Thumbnail of user janetc120
19 reviews
57 helpful votes
March 20th, 2018

I have shopped at retail stores for years, with good luck. If I order something online that I've tried on in a store, I do OK. However, when I order something new online, I never manage to get the sizing right.

Thumbnail of user jamiem139
66 reviews
75 helpful votes
October 30th, 2017

Love their lotions and perfumes but as far as clothing and bra's, well they don't sell plus sizes for curvy women. Overall, I'll give it a 4 star.

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About the business

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