Viagogo

Booked two tickets to Adele in Melbs. They were a bit pricey $275 each, the booking/ admin fees seem a bit of a rip off, but after the reviews from the Syd. Show I figured they were worth it. After pops ups and messages on the screen saying only 1% of tickets left I was a bit suspicious this was a ploy to get the desperate people to cough up, and not leave the web site, and yeah they got me as I hurried to buy. After my first CC didn't work a few times I used another and it worked. Later that night I checked out the reviews for Viagogo and 90% of them said this web site was a scam, I was instantly disappointed thinking I've just done my cash. So we spent the next week fretting as I booked the flights straight after I booked the concert tickets.
Anyway, good news! We just walked through the gate and high fives all round!

So the tickets were a bit too expensive but i cant complain because i bought them a week before the event and they were sold out on other sites. The only thing i didnt like was that i got my tickets a few hours before the event so i was kind of stressed but eventually i got them and they were fine.

I would recommend trusting everyone's reviews here. But I had a very pleasant experience and the shows was awesome no problem with tickets though i think i may have been overchargeda bit. I feel bad this happened to other people and will look elsewhere for tickets

Bought 2 x Adele tickets for Sydney Australia. Paid 2 x face value but could not get them anywhere else. We were seated 20m from the stage with unobstructed views and dancing room. Talked to others around us they had either bought on other websites at similar prices to us or pre-sale access through American express at face value. I thought the ticket aqusition process was excellent, tracking and web based assistance if required. We were nervous but they arrived fine. We live in NZ. We have bought French tennis open tickets previously and also had the same experience. My advice is that it is safe, but you pay lots more. If you want it... you pay, but you get it!

We got great seats, but didn't realize there was an additional handling charge. Oh well, great seats to the concert, despite the fact that they were in someone else's name, which was a little worrisome. Worked out okay though.

All in all a decent experience. I live in San Francisco and wanted tickets to the Ajax v Groningen match last month in Amsterdam. The tickets I got from Viagogo were well priced (better than primary) and available electronically. The 'guest' checkout flow was efficient and while not truly a guest experience, it was reasonably well structured. The game itself was something else, everything I wanted out of a top flight European football experience (except for the rain, but what do you want in the wintertime in northern Europe?).

This is a secondary ticket marketplace so there are obviously fees that were charged over the face value of the seats. Until or unless primary ticket sources get their act together sites like Viagogo and StubHub are often better options. To my mind the experience was worth the money and since I did research ahead of time I didn't feel like I was taken advantage of.

Purchased 4 tickets 2 months before Billy Joel concert in February at MSG. Overcharged for tickets as expected disappointed at the disgraceful admin fees! However they kept me informed e tickets arrive when they said, no problems at concert and they were excellent seats. Too be honest I would have happily paid over the odds for the one and only time I will ever see the ultimate entertainer

Went to see Netherlands v. Spain at Amsterdam ArenA and bought tickets about 2 days before the event while we were already in the Netherlands, using a US credit card. I was able to print the tickets myself and everything went off without a hitch, but it would have been nice to know exactly where in the section we would be sitting (smack in the middle of the very last row of section 405) before buying the tickets. Still, it was nice to be able to get in to see the game.

Purchased tickets to Barcelona vs Malaga game in Barcelona on February 21,2015. Was very nervous about authenticity of tickets due to other reviews on site but decided to try. We really wanted to see the game. Tickets were exactly as stated. We were able to print tickets from email. Seats were exactly where they stated they were. There was a change of date on game and Viagogo notified us a few weeks before and asked that we confirm we received the change information. All in all a great purchase.

I am from California, was going to Europe this summer 2017 and wanted to attend two concerts. The site does pressure you into buying tickets and there were added fees but they weren't even bad, not to mention I was willing to pay the price for these tickets so the money wasn't an issue for me. I also knew the price with the add on fees before I purchased them so I am not sure what happened to other people. I started reading reviews which scared the daylights out of me. I thought for sure I wasn't going to get into these concerts because the tickets would be fake. For the Foo Fighters concert, I received E-tickets through my email and was able to print them out three days after i purchased them. The tickets for BST festival in London was a little different. I wasn't able to print until three days before the event which made me even more nervous. Long story short, I went to both concerts, no questions asked and had the time of my life! So, this review is for people who don't mind paying the extra charges and want to know if people are actually able to get into the events. I good experience through this company. Not just for one concert but for two that were in two different countries.

A few months ago, I wrote a bad review out of complete frustration regarding trying to reach someone at Viagogo regarding my inability to attend an event out of the country, selling my tickets and getting reimbursement. It was near impossible to reach anyone.
However, now the event is over and my tickets WERE in fact sold and delivered to the buyers, I have today received the money back into my account/US dollars - their policy being to reimburse AFTER the event is held. It has only been one week since the event and I have received the money transfer in an informative, timely fashion. Honestly I was never optimistic this would happen but I'm a believer now. Don't give up trying to reach them, at the end of the day, they do their job - and I could not be more grateful. For sure, they are definitely NOT a scam.

We bought at the last minute 3 tickets for a sold out concert, called the call center because in the confirmation email they said tickets would arrive 48h before the event, but we had just 24h to go and while we were on the phone with the Call Center the tickets arrived! Obviously, the name on the tickets belonged to the person who initially purchased them, viagogo is only an intermediary, and we doubted that the same person could go to the concert as well and "burn" the ticket or worse, having sold them to someone else. To avoid bad surprises, we just went before the concert doors opened and we entered in as first. We also read the cancellation and refund policies, because in this period an event cancelation is very commom, and they were foreseen. It is not clear how they are able to do it since the reimbursement from the event organizer is usually on the credit card of the first buyer, but perhaps they apply a cash back to the seller in case this occurs. All in all we were satisfied.

Bought tickets, turned out seller had mis-advertised them, Viagogo gave me a full refund. I tried Viagogo again, but with a different seller, this time tickets were valid and as advertised. All worked perfectly. I don't give 5/5 because really Viagogo should have checked the tickets that I initially purchased to ensure they were as advertised, but they failed in that task. They did ring me as soon as I complained, and were very apologetic about it.

Bought tickets for Madrid Athletico v Real Madrid. Game was sold out. The tickets worked fine, so that was great. But the date of the game had moved, and we had questions about the ticket authenticity. Viagogo couldn't confirm if the tickets were real. And the tickets were expensive. So it was disconcerting to be going to the game, and not knowing if the tickets were real. They need a system to confirm ticket validity.

Bought tix to 3 different Eurovision events which are really hard to get from Australia without a European credit card. First lot posted and received fine. 2nd and 3rd events both had issues with the seller which Viagogo resolved, getting us other tickets and even refunding part of the cost on one set. They responded promptly and sincerely to all my enquiries NB don't complain about the ticket price - it's set by the seller and not Viagogo, they are just the broker for that person.

Beware don't buy tickets from Viagogo. This is a scam. They need to be investigated by authorities.
I received my tickets today for the Bruce Springsteen concert and found that are in a restricted area high up in the gods. I bought theses tickets last year in August for $500.00 and they are only worth $256.00. What a rip off!
They should be investigated as this is not legit. Stay away.

Bought my ticket for tomorrowWorld2014 through viaGogo.

Even though it was hard to find their phone number, when I called their customer service they were really, really incredible! They helped me even with the copy of the owner's ID that the event requested.
Thank you very much,

Tulio Freitas

I thought Viagogo was a really good sight to buy tickets from :) My partner and I wanted to go see Bruce Springsteen and we looked on ticketek and the tickets were totally exhausted but we found viagogo and got general admission tickets in the stand up area within minuets they were pricy but totally worth ever single cent we had the time of our lives and thanks to viagogo we were able to go :)

I was very pleased with the level of communication and the speed at which I got my tickets. No hassle.

Bought tickets through viagogo for Barca vs Real on 22 Mar 2015 and the match was AMAZING! The pickup details for the tickets were accurate but they waited till 3 days before the match to send you the email with the pickup instructions.

Bough tickets to Andrea Bocelli in Adelaide paid more than double and when received price on the tickets was marked $99 very dificult to ask for $217.83 from friends never again.

Bought champions league semi final ticket, reliable straight forward service however very pricey.

I will definitely buy tickets in this website again!