Viagogo

Purchased tickets for Elton John concert at win entertainment centre paid a highly inflated price for tickets with impeded view, get charged admin and shipping fee totalling $692. When the value on the tickets is $140. What a rip off was told that these tickets may not admit me into the. Venue... So ripped off! Pissed off big time.

The only reason I have given 2 stars is because I did receive my tickets and they were valid. HOWEVER I was beside myself on the day of purchase with all the extra charges added on to my bill at the end! This should be much clearer when purchasing to avoid people feeling conned. Extortionate booking and shipping fee's for a e-ticket?! It is also shady the way they have so called live updates flashing on your screen when purchasing - almost identical ones 3 months later for the same tickets? Hmm this company doesn't sit well with me...

Just bought tickets for Adele at Wembley in June.
Yes the price was ridiculous but hey ho!
Just worried now because i've read that only Twickets can re-sell Adele tickets and any others will be cancelled.
Is this true?

I bought a ticket to *******@acffiorentina on 28April *******@viagogo. Match was changed to 29April, and I can't go. #Fiorentina won't allow me to sell the seat *******@viagogo won't refund the price.
#viagogosucks #neveragain

Bought tickets for Post Malone for 280$. Downloaded the tickets through my email aswell as printed them out on paper. When I arrived to the event the tickets would not scan. They ended up being compleatly faked tickets and could not grant me access to the show.

I don't belive Viagogo knew of the fake tickets posted on their website however, they should become more aware of what people are selling as I was scammed and highly disapointed. The only redeeming factor is I was able to contact customer service through their website and was issued a full refund aswell as a credit voucher for future rickets.
I consider my self very lucky for getting a refund and will not be, nor do I recomend using this site for purchasing tickets.

I have bought a ticket for Adele in Melbourne Sunday march19. Try to download but ticket is for somebody else on sat march 18. Having trouble sending email to company with no success

In March my husband bought two tickets from Viagogo for our son and his girlfriend to a show by a band called The Birthday Massacre, scheduled for the end of May at a small Seattle venue. The ticket price was already high, and when he clicked on "Buy" the final price popped up, showing a $40 handling fee for each ticket. It was too late to cancel, and anyway my son and his girlfriend really wanted to see the show. About 3 days before the event my husband got an email saying, "We haven't been able to acquire the tickets you bought, but don't worry, you can have equivalent tickets." To what? Apparently not to the same event, because no tickets were forthcoming. My husband demanded his money back, and Viagogo did refund the full amount, including the booking fee, about three days later. So we didn't lose any money, but our son was disappointed because he thought he had tickets to the concert, when in fact Viagogo just sat on our money for almost 3 months and then gave it back. This is not a ticket-sellerits a check-kiting operation.

Bought 2 tickets for miletrey tattoo, price was a certain amount then when i paid with my visa the amount come to 236 which was so much more than what the total was. I tried to get in contact with them but only an automatic reply. Event arrived and true 3 day before tickets did arrive at the hotel under wrong name and the cost was 25 not the amount we paid. Went to the event they said we had FAKE tickets and if we wanted to go in we will have to pay. I finally got in contact with someone and they said they will give me a refund, but what abut the expensive of the flight and hotel! Will never ever buy from them...

I have read a number of reviews with all the same problems. I too have been conned by paying exuberant fees. Not realizing that this was a resale site, I eagerly purchased tickets for village people only to be stung by paying double the amount. I have now listed these tickets for sale on Viagogo, hoping that I can recoup some of my costs. I need to ask questions: when will I have to pay for these tickets? As I have relisted them to sell, when will I receive payment, if sold. Questions that I cannot find answers to. A hotline number would be most beneficial. Afterthought, I should have checked these reviews first.

Won't be using viagogo again an absolute rip off, paid £367 all round for a £86 rugby ticket
Discussing

Due to my initial interactions with viagogo, I previously gave the vendor a scathing review. I had purchased concert tickets through viagogo which were described as 2 seats with an unobstructed view. When the tickets were emailed to me for downloading they turned out to be parking tickets. Because there is not customer service number on the viagogo website, I had to rely on their help center email to correspond with them. Their response was scripted and I was told repeatedly that they often did not have specific information from the sellers about seat location, but that my seats would be next to each other. After persisting and telling them that I hoped they would stand by their guarantee, they actually refunded the full purchase price including their fees as well as sending me a voucher for $79 towards the future purchase of tickets through their website. At least they did honor their guarantee, but due to the poor communication system of their help center I I spent a lot of time trying to communicate with them and endured a lot of aggravation.

Just purchases guns n roses ticket. Havent received the ricket.my account was blocked 2 days before the event. Legal actions deom comnsumer jurisdiction must act now they stolen our money its is a international modus operandi

I was anxious to buy tickets for Bill Bailey. I looked online and couldn't find dates for Melbourne. I then searched 'Bill Bailey, Melbourne", and Viagogo came up reading " Bill Bailey Official site. I then broke my golden rule and didn't research before buying. I won't do that again. Each of my two tickets were $105 more, plus $50 each booking fee. I finally received the tickets and they were in a different row. From reading others experiences I feel lucky any tickets arrived. They appear to be from Ticketmaster so I can only hope they're genuine!

Hi, I had to cancel my sale on Viagogo, now they want a me to pay a fee, but I do not know how to do it, they do not reply to my emails, I want to solve this, if anyone knows how, please contact me
*******@gmail.com
I cannot find a legit way to contact their customer support.

Hi,
I bought tickets on Viagogo and then resold them on there. The original seller has now said they can't provide the tickets so the transaction has been cancelled meaning I cannot now supply my buyer. Viagogo are saying I am responsible and are going to charge me. I don't seem to be able to get anybody to understand the situation. How can I be held responsible?
Thanks

Paid $399 each for two tickets to Guns N Roses when they turned up ticket price was $350 not to mention the $100 each booking fee. Will never use again

I am utterly disappointed. I bought 3 tickets to see the Stone Roses for my mum and her friends. After countless weeks of me reassuring my mum that these were from a legit website I had to wait until the day before to relieve my e-tickets which were promised no later than 3 days before the event.

I phoned the number on Google which is listed as a Swiss hq. Turns out it's actually a London number.

The woman I spoke to was very helpful in telling me that my seller couldn't upload the tickets on time so they were searching for some replacements. This was my first time hearing this news, 24 hours before the event, and considering I received my new replacements (which were in the exact location of the oldies) shortly after, it's just seemed like an excuse.

The email stated that I now had to pick my tickets up from the venue with no information about how to go about this exactly. So I wrote back with some questions which NEVER GOT A RESPONSE and printed off my email with my listing I'd and order number and gave it to my mum to pick up her tickets. In doing this my mum was informed that the tickets were INVALID and they COULD NOT ACCEPT THEM.

Again I phoned customer service to a very helpful woman who informed me that there is a different order number with the replacement tickets and that's why they were invalid. However there was absolutly no evidence of a new order number on any of my email receipts. They woman was incredibly apologetic about the fact that no one answered my email which would have resolved the issue before it had become and even offered to look for some last minute replacements so my mum could still enjoy her present. Her attitude and service was absolutely great regardless of my disappointing experience.

The Real Madrid Vs. Barcelona match in Nivember swichted dates. I've E mailed on 3 separate occasions > 2 weeks ago and I've gotten no response. I have $4000 invested in these tickets and there's no way to contact anything or anyone?

Please dont use this site. I brought tickets to bruce stringstein concert for 177 bucks each as this is the price I thought they were only to get them and find they were purchased by some guy 2 days later (date of purchase was on tickets) and they were only 98.50 each. Was told that I couldnt get a refund for the difference and the face value of the tickets would have been on their website. What a crock why would I pay an extra 80 bucks a ticket.

Dear event lovers,

I paid for 2 tickets for the concert Florence and the Machine & The Staves and for delivery 3 months ago. My home address (Europe Union, not some tree outside the map) has never changed, but first they realized, they cannot send tickets (3 weeks before event), as the organizer not assured them yet. OK, I understand, but the system allowed me to enter that date.

When I explained that I'm at my home address additional 2 weeks, the agony started. Despite numerous communication (information and explanation from me and mostly PR answers from Viagogo), still don't know if I go to the concert, if I will get the money back...

The last excuse (by telephone and their e-mail) is, that organizer could not send me tickets to my home address. I live in the center of the capital city (again - European Union countries). 5 days ago Viagogo employee assured me now tickets will go on their way... Nothing new in my "Track your order".

My joy for concert is completely gone. So dear music lovers, just don't. If I only knew that earlier. :( :( :(

*UPDATE*
Hello Ray, thanks for asking. I sent few questions 4 days ago (about possibilities for picking up the tickets for my host and shipping cost refund) and again I got just usual "copy paste" text with no aswers. After all this will be worked out I will be more than happy to update my review, so far...

**UPDATE** It is less than 48 hours till the concert and I still don't have tickets. I got email that tickets were delivered but my host in London assured nothing came. VIAGOGO WILL I EVER SEEN THIS CONCERT? Last month I am dealing with this almost every day and also in my holiday time but still have nothing. Frustrating! I am on my vacation and totally anxious because of this.:(

***UPDATE***
I got tickets day before event but even 2 days before it there was so many problems and complications, that this was my last time with Viagogo. To be fair have also say, that they did gave me refund for shipping cost after all this mess. Viagogo, you have plenty of chances to improve your service.