ViagogoReviews 1,913

Purchased tickets for an event in London, later as I was unable to attend I followed on line instructions to re sell tickets, they were sold almost immediately but despite following instructions and advising Viagogo that I did not yet have the tickets from original seller. They then cancelled my sale and charged me for the privalage.
The site and customer service (not responding to emails) is to say the least poor.
Having lost quite a lot of money through poor advise I would not recommend this site to anyone.

I can hardly believe that Viagogo is actually legal. Scalping on the street is illegal, this site is nothing more than that only online and endorsed y the actual official sites. Did you ever wonder why you can't get your tickets after sitting on computer or phone only to find they were sold out within a short period of time. Perhaps it is because people buy up these tickets and then make a huge profit selling them on. It must be a lucrative business. I would now rather miss the concert than be so ripped off. We are being taken advantage of and beware my dud tickets are now being sold on that site for even more than what I paid and the person made nearly a hundred dollars profit per ticket eg a ticket actually priced at 137.50 was onward sold to me for 211.50 Then somebody got booking fee of 117.50 then another fee for handling 4.95. So now those tickets could be sold on for 400.00 plus all the fees! Beware read it all. Stay home if you can't get from the proper site. They investigate the airline charges what on earth are these. Perhaps a request to look into this whole business should be sought. However now with full understanding of this practice I would rather wait for it on pay television.

I bought 3 tickets for South Africa vs England at Twickenham for the 12 th November, The price was £120 per ticket on the Viagogo website I was then charged £180 per ticket because of handling fees which is a daylight robbery. The tickets have arrived with a face value of £45 So I paid 4 times the face value for the tickets. No body minds paying a premium to get sought after tickets but 4 times the amount is theft in my opinion.

I wanted to buy two soccer tickets. The Viagogo website stated I would be charged $72 for both tickets. I thought 'WOW' this is fantastic.

So I bought the tickets.

Then I received an email stating that I had been charged a total of $97. What the website had hidden was the additional $25 booking / handling fee I had been charged.

On the plus side: I did obtain (hopefully - as the tickets haven't arrived yet) two tickets that I wasn't able to obtain from the official ticket purchasing site! On the down side - I probably wouldn't have bought them had I known they would cost me $45 each!

I was anxious to buy tickets for Bill Bailey. I looked online and couldn't find dates for Melbourne. I then searched 'Bill Bailey, Melbourne", and Viagogo came up reading " Bill Bailey Official site. I then broke my golden rule and didn't research before buying. I won't do that again. Each of my two tickets were $105 more, plus $50 each booking fee. I finally received the tickets and they were in a different row. From reading others experiences I feel lucky any tickets arrived. They appear to be from Ticketmaster so I can only hope they're genuine!

We searched for tickets to Bill Bailey tickets at Jupiters Casino and ended up on the Viagogo site. Presuming they were the seller of all of the tickets we went ahead and purchased 3 tickets. We thought they were a bit expensive and there was no choice of seating. After buying realised they had tacked on an extra $30 PER TICKET booking fee. Then got concerned when the email they sent said that the tickets would be available to download 3 days before the show. After calling the Casino we realised that tickets were still available through ticketek for $91 each. We had paid $150 each. What a con! BEWARE.

I bought tickets about a week before the event took place and everything ran smoothly. I went to check out the pickup location and theatre day before the event to plan the time I was going to leave. The first thing that I noticed was the odd location of the pickup location. It is actually a Mail Boxes etc. not a viagogo office, so the person handing you your tickets is the only person there working for viagogo - supposedly. I never made it inside because when I got home the day before the event I got an e-mail saying my tickets were no longer available. Great, now the other tickets I was previously looking at on StubHub cost almost a hundred pounds more than they originally did. Well, I got two emails one said I'd receive a refund within 5 business days, and the next said 10. This strikes me as odd, but I'll be making sure I get a refund. I called viagogo and spoke to this incompetent worker who didn't shut up. "Sorry sir but your tickets are no longer available we have issued a refund how it works is we get the tickets from a seller..." Okay, but what I was talking about was the guarantee stated in their email and website that when your tickets aren't available they will work their hardest to ensure you get another ticket to the show. Well, the email said they couldn't find one, but their website had about 5 listed, so why couldn't I get one of those? Well, this guy never answered this question but their guarantee is a guaranteed piece of crap. Don't buy from viagogo use StubHub! Or any other company, because with viagogo all you'll get is a cancellation.

We bought the most expensive tickets for Notre Dame de Paris at Teatro Carlo Felipe in Genoa.
The seats were a joke, on the extreme right of the theatre & a few rows back from the front. If we looked straight ahead we stared at a wall.
Viewing the stage at an angle only 60% of the stage was visible, a great deal of the performance was out of sight for us.
Of course we asked to move but the theatre was fully booked.
We travelled from Nice, booked a hotel and so wish we hadn't bothered and saved our money which we feel was stolen from us under false pretences.
In addition the postal delivery was a shambles. We followed the delivery tracker and waited in all day as indicated - only to be advised at the end of the day that the delivery was rescheduled for the following day.
At the time of purchase online Viagogo did not offer a plan of the theatre to show where the seats were, but we selected the best seats and ended up in the worst ones possible. AVOID VIAGOGO.