ViagogoReviews 1,913

I paid £104.33 for 2 tickets, they arrived by post in good time, however when we arrived at the venue having queued to get through security for about 20 minutes we went through the scanning process to be told that our tickets had already been used earlier by someone else. We were totally embarrassed and treated as if we were the perpetrators. The tickets were immediately confiscated and we were told to go to your office at 02. This was at least a 25 minute all-round walk, we were at your office for at least 30 minutes and needless to say when we got new tickets we had to queue again and missed the first 30 minutes of the Murray / Wawrinka match All because it would seem Viagogo had sold these tickets TWICE, and whoever got there first was allowed in!
The treatment we received at your office ( when we finally got seen) was nothing short of downright rudeness and again we were being treated as the guilty party, when all I had done was spend a load of money and not got what I paid for.
We got there in good time so please do not use this as an excuse. Your company have behaved, in my opinion, in a fraudulent and at best dishonest manner and I want an outcome that at least reimburses my total outlay.

Booked and paid for 2 vip tickets for elvis concert in leeds in July for concert in mid November. No contact until I rang prior to concert, hotel sorted and time off work. Told tickets not available and they would try to get some prior to event. Got two cheapest seats sent by royal mail standard post at 1pm on the concert date, charged for booking fee also to add insult to injury. Be very careful folks a very doggy company that sells tickets, holds people's money well in advance when they don't have tickets in their possession. Still waiting for refund of difference from vip tickets to cheapest provided. Advice don't go through what we have had too. Thanks

Bought 2 tickets for Dan TDM. Price per ticket was ridiculous, but event was sold out so bit the bullet. Admin costs charged by Viagogo, on top of ridiculous ticket price, was insane - £150 became £225 (the site doesn't inform you of hidden costs until the end of your purchase). Tickets were originally £21 each. Contacting them is likened to contacting Elvis - ain't gonna happen! Unless you're happy to waste your well earned bucks... AVOID AVOID AVOID :(

Viagogo has asked for so many ID docs to buy some tickets for Coldplay, I'm wondering if another of their operations is Identity Sales (customer supplies their ID, Viagogo sells the Credit Card details, Driver Licence Details, and Passport details)... Sounds crooked... Looks crooked... Possibly is crooked

***FOOTNOTE A:
- The tickets have actually arrived; we just have to see if they are accepted.
- We didn't provide any of the mandatory ID info
- Still no response at all from Viagogo
***FOOTNOTE B:
- Well, we attended the concert, Coldplay were terrific
- Not a single problem
- And still nothing from Viagogo

We will still avoid Viagogo in future, but it will remain a RoLR (Retailer of Last Resort)

Booked two tickets for England V Fiji months ago. Paid over the odds as it was for my Fathers 70th. Booked and paid for the rail tickets to get to Twickenham. Received the tickets a week before the event - so all looked good...

Then 4 days before the event, I receive an email from viagogo stating:

"Your seller informed us that due to an issue on his end the tickets you received have been voided. These tickets are no longer valid and will not gain you entry to the venue! We apologise for the inconvenience, but please disregard the tickets that you have already received."

"As per our guarantee, we attempted to find replacement tickets for you which were comparable in both category and price to what was originally ordered, but unfortunately, we were unable to locate any. Therefore, we will refund you the full purchase amount of £xxx. Xx."

Interestingly they are still advertising tickets - at a higher price - so my guess is that they are reselling the tickets for a higher price - totally unethical.

As a result, I've not only been left with no event to attend - but also left out of pocket as the rail tickets are none refundable at this late stage. In addition to this, there is no method of contacting viagogo.

Disgrace of a company!

Wouldn't use this company again, and certainly will be telling all my connections via Facebook / Twitter regarding this joke of a business.

Avoid at all cost!

I had bought 2 tickets for Paul Anka concert dated on 02, 02, 2016 in Cracow. The concert was postponed (as Viagogo said on 02, 02, 2017). I have checked in www, and found nothing about this concert. I have asked Viagogo to give me any url that could convince me about this event. No result. Finally they have informed me the concert is cancelled. According to their procedure I have sent the tickets to their headquaters. I should have wait 10 days for money return. In fact more than 20 days I have no return, but only e-mail they say we are working hard on it
What disappointment. Think twice before you buy a tickets from them... there is no protection of the buyer!

I bought three tickets via Viagogo. Tickets were selling out fast and I failed to spot all the hidden costs. Just to give you a flavor of what I am talking about, I was supposed to pay £237.45 for 3 tickets (£79.15 each), to which they added £65.98 booking fee, VAT £13.20 and "secure ticket delivery" for an additional £10.36.

I paid £326.99 in total for 3 tickets@ £79.15. I will never EVER use Viagogo again, will let everyone I deal with know about this and will spread HONEST reviews until my fingers can't tap anymore.

Hi everyone sorry not a review just need some advice as i'm extremely worried. I purchased two Justin Bieber tickets for 2017 in Australia of my credit card. For starters they added a $99,50 booking fee which I wasn't happy about. And I've been waiting doesn't tickets to arrive as I payed for postage etc. I've recently received an email saying they've turned into "e tickets" and i'm able to print them off. When I click to down load them it says on the email I should have to sign in. There is no sign in anywhere and when I click down load it comes up with a ticket with a random name on it I've emailed them plenty of times and am just receiving automatic emails back which isn't helping at all. I just need some advice on has anyone else has this problem? If so how did they fix it... is viagogo a scam? I spend almost $500 for two Justin Bieber tickets and don't want to loose that much money on a scam.

Thanks guys. :)