Viagogo Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to issues related to ticket availability, inflated pricing, and inadequate customer service. Customers frequently report receiving invalid tickets, last-minute notifications, and a lack of effective support when seeking refunds or resolution. While some users may have had positive experiences, these are overshadowed by widespread claims of fraud and poor service. The overall sentiment reflects a strong caution against using the platform, highlighting a pressing need for improved transparency and customer support to rebuild trust.
This summary is generated by AI, based on text from customer reviews
Just bought tickets for Adele at Wembley in June.
Yes the price was ridiculous but hey ho!
Just worried now because i've read that only Twickets can re-sell Adele tickets and any others will be cancelled.
Is this true?
Viagogo charged me almost $1000 more than the normal price for 8 tickets and didn't tell me there was a booking fee until AFTER I paid for the tickets! I paid $1840 for tickets that should have cost me $900 max including booking fee through tiketek! The server has now told me that my email could not be delivered to them at the email address they gave me:-(
Just received my tickets and not only are they twice the face value price, but in somebody else's name! As I read french well, the terms and conditions state that I have to bring along proof of identity to prove I am the guy on the ticket... I'm not. I have been scammed big time and a nice weekend in Paris for me and my girlfriend is now in jeopardy as i have to make the decision to either chase my money back, or spend the time, money on hotels etc and take a chance. Do not use this company. It's so depressing how many people are now out there scamming us decent people.
ORDER PLACED:
09/11/2016
ORDER ID:
*******
Ordered a ticket for a concert in London (around 77 Euros) and set up an account to receive the e-ticket. For some reason the account has been set up with a fake email account most likely generated by a automatic SW I have never insert that is not stored in my google auto-filling settings and definitely not a typo. Made the payment and clearly never received the e-ticket as I have no access to that fake account. Tried to contact the customer service and the only thing they did was to change that fake address the correct one and keep on telling me I was basically wrong in the first place by putting that email. Tried to escalate the issue and asked to talk to the supervisor as I know what could happen and was really scared somebody would have stolen my credit card details. They just disappeared and never get back from them.
Horrible service, I am not concerned for the ticket itself or for the money (even if every serious service would have act differently) but for my credit card data. Horrible experience, will tell everyone to avoid this service and will never buy back from them. Extremely disappointed.
Brought my tickets thought I'd got gd seats but when tickets arrived different seats... different seats were half the price but I was still charged dearer seats... can't seem to speak to anyone! Will never never use this site again... total ripoff of peoples hard earned wages!
Bought Adele tickets as desperate to get two. Completely hidden charges totally £130 added to the price of tickets. Still in shock at how I could get totally ripped off by crooks. This site should be shut down. The pay day loans of the ticket world, but with no regulation. Adele should be ashamed- has a site selling a few tickets and the main tickets go unregulated and end up on scam sites such as this. Adele has let fans down. Sorry to say it but it's true.
Purchased on Tuesday 2 tickets for El Clasico match on 3rd of December. Initial price 420 euros/ticket plus booking changers plus whatever whatever whatever... came to 1200 euros plus... today we got the tickets... Face value 160 euros/ticket. Rip off 880 euros at least. $#*!ig thieves.Do not buy through them!
This homepage is a rip off:
- They charge double the price than the official concert homepages
- They charge a booking fee which is not sufficient. E.g. 263.01 SGD when the ticket price was 471 SGD
The booking fee is never mentioned anywhere it just says "Booking, Handling VAT" - what booking fee or not and how much?
Let's stand together and collect experiences of methods on how you can get your money back.
More feedback much appreciated!
Hidden booking fees and rip off charges. Have ended up spending an extra £100 for a £65 ticket for an event that was meant to be a Christmas present. Completely put a downer on it now. Hidden charges not displayed until confirmation email arrived, to then find out company policy prohibits refunds or cancellations. CON MERCHANTS, AVOID!
Paid £290 for 2 x tickets to see Green Day in Manchester. Tickets arrived today, face value £55 each. These tickets were my daughters xmas present. Will never use these TICKET SCALPER again. AVOID!
Booked tickets for adele don't mind paying a bit extra to guarantee seats they charged with hidden costs £460 for two £95 seats. Dont touch them they will rip you off big time totally disgusting
So upset at paying 289 pound for tickets, they have arrived and only 37.50 per ticket plus 6.50 fee how can this be possible, it has completely spoiled the event and we are so far at the back we wont see anything. Never ever will i use viagogo again and i will make sure everyone knows what they have done. A discrace
Rip-off scam merchants Don't go near Viagogo
Ticketmaster price for Adele was ~$200 Requested 2 tickets from Viagogo and the amount was $415 Entered card details and then. It was $415 each plus booking charges took the total to $1260 Then got the total bill
Number of Tickets: 2
Price per Ticket: ILS1260. 00
Total Ticket Cost: ILS2520. 00
Booking Fee: ILS700.00
Handling Fee: ILS24.40
VAT: ILS0.00
Adjustment: -ILS0.00
Total Charge: ILS3244. 40 for two bloody tickets
Supposedly the tickets will be sent 3 days before the concert YEAH RIGHT! LIKE THAT IS GOING TO HAPPEN!
Any emails to them just bounce and they have a no cancellation policy
I wish I had read these reviews before purchasing.
DO NOT USE THIS COMPANY. DISHONEST AND DISGUSTING
This site is a blatant rip off. You do not discover the handling fees ect until after the purchase and there was no indication that the purchase was in Euros rather than Australian dollars.
Worst experience ever buying tickets online! Ordered 2 tickets for my wife and kid, they never arrived, no email, no nothing. Cannot log in to the site but they did debit my credit card almost $300. Now saying they have no record of the order! These guys are thieves!
Will be filing a charge back on my credit card.
I bought Pete Tong presents Ibiza Classic tickets from Viagogo back in March 2016, with the total cost to me of £168.07. Tickets arrived in the post yesterday 23rd November 2016 with the event next week, ticket price of £35 each, £70 total. I understand a booking fee etc but I've paid £98.07 over the face value price on the ticket. They do not make this clear enough that you are paying way over the face value. Complete scam!
Paid $399 each for two tickets to Guns N Roses when they turned up ticket price was $350 not to mention the $100 each booking fee. Will never use again
Won't be using viagogo again an absolute rip off, paid £367 all round for a £86 rugby ticket
Discussing
Last night, I bought tickets for the Adele Concert on Brisbane. They've advertised it for $182 but was charged at the last for the huge booking fees. Upon checking my bank account, they have debited $500! Apparently, in the fine gray words upon checking out says that they are charging me in Euros as the seller of the ticket prefers it that way! What a big rip off! I know it's also my fault because I forgot to read the reviews but apparently I got caught up with the pressure of the tickets being sold out.
Also, the latest that tickets will be delivered 3 days before the event! But I clearly read upon checking out that it stated I will receive it within the week.
After the transaction, I immediately called the bank to file for a dispute and cancel my card however they said that couldn't do anything as we should be contacting the merchant if I wanted for a refund even if the money is still pending. Apparently, it says in their site that they all the goods sold are final with no refunds or cancellations, customer service told me not to worry because they guarantee that I will get my tickets.
I feel ripped off, and will never ever use this site. Hope they go to hell!
About the Business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members