• Viabox

Overview

Viabox has a rating of 3.21 stars from 280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Viabox most frequently mention shipping rates, united states, and package forwarding. Viabox ranks 16th among Mail Forwarding sites.

  • Service
    86
  • Value
    79
  • Shipping
    86
  • Returns
    45
  • Quality
    73
24
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What reviewers want you to know

Positive highlights

  • The customer service team was very helpful and the and the shipping rates are very low.
  • This was a quick and easy way to get products from the United States.

Critical highlights

  • That's 2 weeks after the items were delivered to the VIAbox warehouse in Oregon.
  • Their website inflate the shipping and weight price.
How would you rate Viabox?
Top Positive Review

“Great support team”

Paul L.
8/19/19

I've hesitated for a while to use a forwarding company but I had no choice, the only merchant that sold some specific fishing equipment is located in the United States and does not ship outside the US. I must say that Viabox team exceeded my expectations. Their customer support team is very helpful

Top Critical Review

“This is how brutally my items were packaged and damaged”

Nida Y.
12/12/20

I just want you to take a look at the photos of how my items were received. The brand new leather bag was brutally crumpled up into a little box. My bag has permanent creases and was received damaged in this condition. It took a long time to reach me because of some difficulties from my end but Is There Any EXCUSE To Receive your packages in this way? Also I begged to speak to someone but Customer Support is only available by email which takes 24 hours to respond to each message. I deeply regret using this service. I don't think there is any excuse to handle customer's packages this way

Reviews (280)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20) united states (16) items (44) 3 days (9) forwarding company (10) viaddress (34) support team (10) package forwarding companies (5) package forwarding service (7) 2 weeks (6) weight (19) packages (38)
Thumbnail of user paull516
1 review
0 helpful votes
August 19th, 2019

I've hesitated for a while to use a forwarding company but I had no choice, the only merchant that sold some specific fishing equipment is located in the United States and does not ship outside the US.

I must say that Viabox team exceeded my expectations.

Their customer support team is very helpful

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Value
Shipping
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Quality
Thumbnail of user thomash436
1 review
1 helpful vote
October 5th, 2018

Needed few things from a merchant in the States & I did lot of research on forwarding companies before I decided to go with Viabox.

They don't charge any subscription or service fees like other forwarding companies & they've been around for years it seems which made my decision quite easy.

Overall, Viabox turned a daunting task of buying few things from the States in to a painless one. The entire process took less than 7 days in total. Viabox really came through with this one.

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Thumbnail of user kelvinw13
1 review
1 helpful vote
April 9th, 2018

I have used Viabox for the past two years and can confidently say the service is excellent.

Notification of parcel received to pick up by carriers is prompt plus costing is competitive.

I had a issue with my last parcel and to Viaboxes credit they investigated sand sorted the issue plus despatched within a day of my raising my concern.

I highly recommend their service.

Thumbnail of user arturc9
1 review
0 helpful votes
December 3rd, 2019

I watched an unboxing review on Youtube & they mentioned that they used this service so I decided to try it myself.

I'm on my 5th or 6th shipment now ( I lost count) and so far I've been happy with their service.

Thumbnail of user paoloc33
1 review
0 helpful votes
July 29th, 2019

This is the third time I ship with Viabox & I have received my package without any issues.

Their customer support team was always very helpful
I never had any difficulties reaching them.

I plan to use them again soon & I recommend them to others.

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Thumbnail of user stevet415
1 review
1 helpful vote
November 24th, 2019

I like that they don't charge monthly subscription fees and the shipping fees were reasonable.

I just received my third package safe and sound & I'm happy with this forwarding service.

I would use them again whenever I need to forward packages.

Thumbnail of user frederiki
1 review
1 helpful vote
September 15th, 2018

I used this service few times for the last 3 or 4 years and I never had an issue with them, except for occasional delays around the holidays which is really out of their hands since they're different than the shipping carriers

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Thumbnail of user mellissas1
1 review
1 helpful vote
September 24th, 2018

I have been using Viabox since 2016 and so far everything works as expected.

I like the fact that they don't charge a monthly subscription fee like the majority of other forwarding companies. You only pay for the shipping fees.

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Thumbnail of user javiera49
1 review
1 helpful vote
November 22nd, 2018

I have used them twice now...

Once to forward from a clothing store from New York and a year later to forward some few purchases from Overstock. Both those experiences were great.

The packaging was very professional & secure. I will be using them again for sure.

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Thumbnail of user patricks73
1 review
13 helpful votes
June 3rd, 2015

I ordered some t-shirts from eBay US and had them shipped to Germany via Viabox. There was some initial confusion about my Bitcoin payment, but their customer service quickly helped out and the shipment has now arrived as expected with all items in good condition. Pretty fast, too, even though I chose the cheapest shipping carrier.

So I can happily recommend Viabox and will probably use it again!

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Thumbnail of user gustafi1
1 review
1 helpful vote
November 28th, 2018

I purchased some ski gear from a US seller on Ebay & used this service as a forwarding address and I can't be any happier.

Shipping rates were very reasonable & delivery was within the quoted dates.

Service
Value
Shipping
Thumbnail of user lennyr15
1 review
2 helpful votes
March 22nd, 2018

I've used Viabox few times in last couple of years and I'm very pleased with their service.

My packages always arrived on time and tracking info was most of the time accurate. I'll continue using them & recommending them.

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Value
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Quality
Thumbnail of user adrians75
1 review
1 helpful vote
March 25th, 2018

I needed to buy a pair of shoes that were only available on Ebay USA

Unfortunately that Ebay seller doesn't shipt outside the unites states

After a quick web search, I came across Viabox and it was just what I was looking for

Service
Value
Shipping
Thumbnail of user tomv105
1 review
1 helpful vote
October 12th, 2018

This service is very easy to use.

Customer service is always very helpful.

I will use them again & recommend to others.

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Value
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Thumbnail of user mohammeda224
1 review
1 helpful vote
March 18th, 2018

I recommend dealing with them,
Trusted,
All purchases are complete,
I arrived at speed
Beautiful and excellent packaging
Thanks Viabox
I am Mohamed Al Harthy
From Saudi Arabia

Thumbnail of user markog5
2 reviews
1 helpful vote
October 29th, 2017

Packages were forwarded promptly to me upon their arrival to Viabox warehouse.

All went well with no issues during transit.

Will use again.

Shipping
Quality
Thumbnail of user stanleyk21
1 review
0 helpful votes
July 17th, 2017

I'm 100% satisfied with their services... My items where packed in one box and forwarded to me a day after I paid for shipping. I received them within 5days. From US to Zambia. Much earlier than i expected... No complications.

Thumbnail of user cecillem1
1 review
7 helpful votes
October 21st, 2015

I was looking for a way to buy some items from a merchant that does not ship outside the United States and I came across few people recommending Viabox on web forums.

At first, I thought this is going to be complicated and expensive, but to my surprise, the process is very simple on Viabox website and the cost of shipping was very reasonable and affordable.

Viabox shipping rates are super low and discounted comparing to the shipping charges I've seen quoted by some merchants who ship outside the United States.

It actually turns out cheaper to ship to Viabox & have them forward packages outside the United States, than to ship directly from those merchants to outside the United States, that's if they actually do which is rarely the case.

I will certainly use Viabox again to buy few other things from the US.

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Thumbnail of user roshelg
1 review
16 helpful votes
June 20th, 2015

The support team was very friendly and professional.
Always fast response and excellent service.
I will use them again for sure!

Thumbnail of user jesicat
7 reviews
79 helpful votes
July 8th, 2015

After comparing shipping rates of multiple package forwarding companies, I went with Viabox because it was much cheaper than other companies.
I was a little worried about the quality of the service, but everything worked out great. Shipping was fast and packaging was very secure.

Thumbnail of user lucasa13
1 review
6 helpful votes
November 18th, 2015

Got my packages quickly, the shipping cost was cheap, and it was easier that what I expected.

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Thumbnail of user yukioa
1 review
3 helpful votes
February 9th, 2016

I've been using Viabox since 2013 to forward supplies for my business from USA to Japan. Viabox support always addressed my concerns despite some delays during the holidays.

All I can say is that they are an honest and trusted forwarder and I would recommend without hesitation.

Thumbnail of user dinob22
2 reviews
2 helpful votes
November 21st, 2017

When I came to using a forwarding company, I was torn between Viabox and another company that was promoted heavily in an online shopping forum in my country.

I'm so glad I went with Viabox... At almost half the shipping prices and no additional or hidden fees, I couldn't be any more happier.

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Thumbnail of user hunterw15
1 review
2 helpful votes
March 27th, 2016

Así que tengo una orden grande que fue pagado a través de Paypal. El comprador es internacional y parece ser de fiar... de lo que puedo decir de todos modos.

El comprador necesita sus artículos tan pronto como sea posible. Ella declaró que ella tiene una dirección de correo a través de Estados Unidos " www.viabox.com " Ella me ha pedido para el envío a su dirección de " nosotros" y ella tendrá la nave de la empresa ( www.viabox.com) a ella. www.viabox.com parece que es un servicio de reenvío de paquetes para los compradores internacionales que pueden conseguir las compras realizadas en los EE. UU. Librados a destinos internacionales dentro de 2-4 días? ¿Alguien ha oído hablar de este servicio o tras con un cliente internacional que lo utiliza?

Thumbnail of user desleys
1 review
3 helpful votes
April 22nd, 2016

I've tried several package forwarding services to shop from the United States and I have to say that Viabox is by far the best forwarding service that I've used.
The shipping rates are by far the lowest and the service is excellent.

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From the business

Get a Forever FREE US address. Shop any US retailer. Ship to any country. Over 350,000 people in 220 countries use Viabox to shop from the US

Company Representative

Thumbnail of user amye15
Amy E.

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