• Viabox

Overview

Viabox has a rating of 3.21 stars from 280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Viabox most frequently mention shipping rates, united states, and package forwarding. Viabox ranks 16th among Mail Forwarding sites.

  • Service
    86
  • Value
    79
  • Shipping
    86
  • Returns
    45
  • Quality
    73
24
See all photos

What reviewers want you to know

Positive highlights

  • The customer service team was very helpful and the and the shipping rates are very low.
  • This was a quick and easy way to get products from the United States.

Critical highlights

  • That's 2 weeks after the items were delivered to the VIAbox warehouse in Oregon.
  • Their website inflate the shipping and weight price.
How would you rate Viabox?
Top Positive Review

“Great support team”

Paul L.
8/19/19

I've hesitated for a while to use a forwarding company but I had no choice, the only merchant that sold some specific fishing equipment is located in the United States and does not ship outside the US. I must say that Viabox team exceeded my expectations. Their customer support team is very helpful

Top Critical Review

“This is how brutally my items were packaged and damaged”

Nida Y.
12/12/20

I just want you to take a look at the photos of how my items were received. The brand new leather bag was brutally crumpled up into a little box. My bag has permanent creases and was received damaged in this condition. It took a long time to reach me because of some difficulties from my end but Is There Any EXCUSE To Receive your packages in this way? Also I begged to speak to someone but Customer Support is only available by email which takes 24 hours to respond to each message. I deeply regret using this service. I don't think there is any excuse to handle customer's packages this way

Reviews (280)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20) united states (16) items (44) 3 days (9) forwarding company (10) viaddress (34) support team (10) package forwarding companies (5) package forwarding service (7) 2 weeks (6) weight (19) packages (38)
Thumbnail of user jeremyr134
1 review
0 helpful votes
December 4th, 2019

Quick, fast and easy but really expensive! A small box that should have cost US$50 usps was US$123 via ups. It was quick but I would have definitely be willing to wait another week for US$70.

Thumbnail of user sohaila11
1 review
1 helpful vote
May 23rd, 2019

I used this company and it was average and am not fully satisfied after then this, I used another company name as globalshopaholics.com i have good experience with them. I recommend you to use this company.

Thumbnail of user jonist
1 review
1 helpful vote
May 28th, 2016

They had a pretty good service, could be better because whenever I asked about shipping price they said use our price estimator. It worked well.

Thumbnail of user gran442
1 review
1 helpful vote
September 5th, 2015

A customer has communicated that his refund has been compensated.

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From the business

Get a Forever FREE US address. Shop any US retailer. Ship to any country. Over 350,000 people in 220 countries use Viabox to shop from the US

Company Representative

Thumbnail of user amye15
Amy E.

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