Viabox

Highly disappointed by their service and customer support. It's been almost 4 weeks that I am waiting for reimbursement of my amount which I paid extra ($93.36). The extra amount I paid was not because of my fault but due to their negligence that a company which does not ship to my country was shown as a method of shipping. They said that will reimburse the amount within 3-4 weeks, but they didn't. I have contacted them time and again but they only say that they have sent a follow up with accounting. Now they are not even replying to my emails. Highly unprofessional and unethical staff. A bunch of thieves who steal customers money. No wonder they have so many negative reviews.

I have several shipments pending from their end and they have never shipped them even after paying the shipping fee. It is impossible to contact them neither by email, their webpage or by phone
Be very careful.
I hope the Police of Portland started an investigation about this company fraudulent practices.

On my last shipment, VIABOX overcharged for shipping (13 lbs). Actual shipping weight was 6 lbs. Be aware.

I just got scam from this company
Thay did not give me my money
Believe it or not thay They refused to refund 15$
Stay away

I had my first package arrive at their facility in mid December 2020. I immediately went on their website and followed the procedures and was quoted and paid an enormous amount of money to have the item shipped to me in Canada. They said the item would be shipped within 2 to 4 business days. I kept checking back and nothing was happening. Their customer service was not helpful or very responsive and when the did respond they were making excuses that made no sense for a logistics company. Unfortunately I had more items on route to that facility that arrived in early January. I then tried to work with them to put all my items in one shipment. They actually charged me another enormous fee and double charged for the first shipment again. After more tome of conistantly contacting them, these shipments did not leave the warehouse either. They had promised a credit for the double charge and that too never happened. Feeling completely helpless, believing that I've been scammed out of thousands of dollars in shipping fees and that my items were likely stolen, I disputed the charges with my credit card company. The credit card company has refunded my money for the shipping fees but I still have thousands of dollars of Items sitting in this facility that I do not know how to get. I have contacted the Portland Police Department as well. Waiting on a reply. This is clearly a scam and you need to avoid. There are some reviews online that say they are good and deliver but I believe those are fake reviews. How is it possible that A logistics company, in the business of shipping, cannot get these items redirected in a reasonable timeframe. This is been an absolutely horrific experience and extremely costly for my family.

I opened up an account when I bought a cd to post to the uk the cheapest quoted option was around $20 when the item was in my locked the cost to post was actually $80 shocking when I complained they said its the carriers fault AVOID

I wish I could give zero stars!
This company is a scam. I ordered a couple of creams. Package should be light and small. First package shipping estimate was $66. I sent them an email and asked them to repackage my box into a smaller box. So supposedly they did... funny... the lowest shipping cost was still $66 with a carrier that I have never even heard of. Of course I read these reviews after I paid for the crazy shipping rate. All I can hope is that I actually get my package. This company is a joke. How do they continue to get away with ripping people off. You can't even leave a review on their site... hmmmm... wonder why! Stay away people. Scam!

I had to contact the police to get my items and money back. If you trust the "positive" reviews then you are a fool and clearly its been writen by the terrible company itself. Even better business bureau warns people to stay away but it was too late fpr me to see their review. Lots of headaches and time wasted

Terrible viabox wasted my time - in the end was 2-3 x more expensive than quoted and i even had to discard my purchase as even domestic delivery in US was the cost of the vitamin bottle - why would i pay 40-70 USD to ship a bottle that is worth 23? - better going elsewhere

Je vous déconseille de passer par viabox pour envoyer vos colis des États-Unis, une grosse arnaque à ciel ouvert. J'ai acheté 6 petites montres d'occasionsqui ne fonctionnent pas, juste pour les pièces. Je me suis fait livré danseur entrepôt à Portland. Après réception des 6 montres. Viabox m'a réclamé plus de 180$ de frais d'envoi. Alors que le total des 6 montres vaut à peine 30$. J'ai payé 3x fois cher les frais d'envoi.
Faite attention à vous, car vous ne savez jamais exactement combien vous aller payer de frais de port à l'avance. Ils ont un simulateur de prix, mais il vous donne de faux montant.
Donc quand vos colis arrive chez Viabox vous ne pouvez plus faire marche arrière.

Fuyez fuyez...

I made the mistake of not reading these reviews. I live in Mexico and ordered two pair of sandals from a company in the states tht does ship here. So i had them sent to ViaBox. They never tell you their rates until they have your mechandise and they wanted around $130 to send mw two pair of sandals I bought on sale for $36. I told them to keep them and donate the to a worthy cause. BEWARE. They could have sent the shoes to me via USPS and while it would have taken a while, they would have gottten here.

Viabox cheated me, i paid 350$US to ship the item to me in 9 days, they shipped it to me in 60 days instead (where they told me it was shipped with the fast shipping, later i found that they shipped it with regular shipping for the charge of 30US$ and lied to me telling me it was shipped with the fastest shipping for the charge of 350$US)
So i paid the 350$ for the service of 30$. When i complained, they never supported me and they were giving deferent excuse every time, leading a big loss for me.
I will never trust viabox any more and will never order thru them. These people are fake

I wanted to compare services with an other company I'm used to deal with.
First they put my stuff in huge box. So when you ship in my case to France, It goes mostly by volume ( light stuff). I paid a ridiculous amount for it. I had a pair of shoes to include. But in the description I put rubber shoes instead of leather...
They remove the shoes (without questioning) from my shipment saying fedex did not accept rubber shoes?
And now they are quiet due to price of the shipping the shoes only.

DO NOT USE THIS COMPANY

I ordered a 25oz concealer, which can only purchased in states. 4 weeks after the item arrived at Viabox and I am still waiting. They are charging me £100 in delivery. The customer service is virtually non existent. I would never, ever, ever use them again. I would strongly advise people to stay away!

Stay away from Viabox. No service at all. Very vague and unhelpful customer service.
2 weeks ago I instructed and paid them to ship my goods that they received -still they have not shipped them. Looks like total scam.
Stay away!

I register 10 days ago with Viabox, I used their address to ship from Amazon.

For the last 4 days I'm trying to access the website and it is down.

I called customer service and no one is answering.

I don't have a solution how to get my stuff or how can I ship it.

Any advise how to get my stuff or report them to police

Thank you in advance.

Regards

And don't tell anything! It's a scum company, don't deal with it. Do not use this company. Never. All the positive reviews - fake! They pay much money for that. Tomorrow I will go to my lawyer, tomorrow I go to a lawyer and advise you to do the same! Together we can punish these criminals!

I live near the border and have my own PO Box in the US but as the border has been closed for 3+ months I asked them to fwd the boxes to Viabox so I can have them sent to me. I made a few more small purchases as the items I order are very small. When I clicked to ship the "system" automatically guessed what the consolidated weight was going to be and charged me $143. Obviously I can't argue so I had to accept it and pay. I received the box today and it's 10"x8"x7" and 5lbs. Even on the UPS Website with no discount that's $28. I have a discount at UPS through PayPal (like the rest of North America) and it's $10! They charged me 14 times the price that's easily available. Don't believe their "no hidden fees" and get lured in - they scam you once they have all your items and all you can do it pay.

Terrible experience! VERY expensive shipping! Awful support! They are slow, unreliable, confused and by now, im also afraid that i will never see my itens arriving home...

Followed to the letter on USPS form fill guide on their FAQ but its still wrong. Seems that they are trying their best to prevent me from shipping my goods. The thing is, my items are in their warehouse "pending verification", in which they never inform of until items from merchant arrives at their warehouse. And now they requested to have me taking picture with my IDs, again not mentioned in the FAQs. And the estimated price of shipping is WAY off. Please stay away from Viabox

This site is meaning the real word of scam. Please Stay away of it guys
They will do thier possibilities to steal your order, starting from adding more Weight of total size and raising prices of shipping. I never saw a houdie (M) and shirt has 8lbs

Again please stay away
Excuse my english.

Stay the hell away from this company. While making an online purchase with Wal-Mart, I find Viabox's shipping address & phone number added to my Walmart account! Deleted it and changed everything. Nothing but thieves, crooks, hackers, & scammers. Do not do any business with this company unless you enjoy getting ripped off.

The shipping fee was unbelievably expensive. My item stuck somewhere as seen on tracking and they told me the tracking is not reliable and told me to wait. My order was not arrived after estimated delivery. I contacted customer support, they told me they are checking with shipping department/carrier. I still yet to get any response after a week.