Veus

So my name is Jerome and because I have a girl's voice Venus accused me of not being drawn that's like telling me because I sound like a girl my name can be named Jerome I ordered some stuff $114 worth of stuff they took my money and then refused to send me the stuff that I ordered and when I kept calling them up they blocked my phone number they will not return my $114 and never sent my stuff the bank is doing it investigation I also told the woman there was more than one person that lived at this address and if she looked she would have seen this other people in the house that order some stuff that they had no problem getting they clothing that they ordered when I looked out the reviews of venus.com they have 39 complaints with the better business bureau over the same thing that I'm going through credit cards payments not people not getting their products you know customer service line and saying you're screaming and hollering when you're not they give out personal information about other people I don't know what happened to Venus but it's just going down the hill when I tried to straighten it out all I get is lied to and now when I call they tell me there was no purchase made but yet my bank statement says something different and like I said I just have to wait seven business day for the bank to do an investigation and then I can send my proof to the better business bureau