• VetShop

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Overview

VetShop has a rating of 3.35 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. VetShop ranks 19th among Pet Meds sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate VetShop?
Top Positive Review

“Great!”

Kailey R.
6/9/21

I ordered flea/tick protection nexgard for 3 dogs. I saved $50 compared to a competitor. Although shipping wasn't super speedy (2 weeks and 1 day from when order was placed) I still think that is good and they communicated when it was shipped and when it would arrive. VERY Satisfied customer.

Top Critical Review

“Incompetent to do online sales, most likely a scam, paypal didn't even hesitate to refund my money”

James H.
5/19/20

Ordered some flea control product, 1 month later still hadn't received it, they claim it had shipped out 3 weeks prior but didn't have a way of tracking it, uh right. I am not sure if they are just really incompetent or a scam or just don't care. I saw the reviews and thought well maybe they had a employee that was screwing up took a chance but no, I really believe a lot of the positive reviews are someone who works for them or associated with them, which tells me it is a scam. Buyer beware!

Reviews (17)

Rating

Timeframe

Other

Thumbnail of user jamesh2539
1 review
0 helpful votes
May 19th, 2020

Ordered some flea control product, 1 month later still hadn't received it, they claim it had shipped out 3 weeks prior but didn't have a way of tracking it, uh right. I am not sure if they are just really incompetent or a scam or just don't care. I saw the reviews and thought well maybe they had a employee that was screwing up took a chance but no, I really believe a lot of the positive reviews are someone who works for them or associated with them, which tells me it is a scam. Buyer beware!

Tip for consumers:
You won't ever get it , don't bother

Products used:
Bravecto from a local store

Service
Value
Shipping
Returns
Quality
Thumbnail of user nabzy67
1 review
0 helpful votes
April 13th, 2023

I placed an order 2 weeks ago and never heard back since. Not even to 2 follow up emails! Scam co..

Service
Value
Shipping
Thumbnail of user bennyw19
1 review
1 helpful vote
May 6th, 2020

I've ordered my pet meds almost a month ago and still have not yet to receive them, they even told me that it could take 45 days for them to ship it and they said that they don't do tracking#s, everyone else does tracking. I will NOT order from them ever again.

Thumbnail of user weslyp
1 review
0 helpful votes
July 31st, 2020

Ordered in February. July 31st still no delivery. Contacted them and email reply stated they couldn't refund it because my bank keeps declining a refund. BS. Now they will not reply or answer calls in regards to the order#.

Thumbnail of user rossk89
1 review
0 helpful votes
October 9th, 2019

Simply awful company, customer service non existent, took numerous complaint emails to get the cat food I ordered, it eventually took 9 days to deliver, I should have received it in 3, and if I hadn't complained I don't think it would have even arrived by then. I wish I'd read all the numerous on-line negative reviews above before placing my order. Lesson learned.

Thumbnail of user gracec92
3 reviews
5 helpful votes
September 1st, 2017

Not convinced it's the real deal. I received the product damaged and despite a polite email the company never responded. Also after previously using the product I know how good it is, using this my cat has not improved since so I'm not convinced. Vet shop took a week to get the product to me so the fleas developed even more, overall poor product and very poor service.

Thumbnail of user pattyn2
1 review
2 helpful votes
August 22nd, 2011

I ordered Frontline spray which was on indefinite backorder as it turns out. After canceling the order, I was told the charge would be refunded to my credit card which it was not. I made many calls and emails to vetshop.COM and google checkout with no result. I was told it was already refunded when it was not. Finally I asked Discover Card to get involved in reversing the charge. That was the only way it was reversed. Never again would I order from this place!

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About the business

Pet Drugs Pharmacy: vetshop offers pet medications online with exceptional service to pet owners across the United States of America.

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