VeteransUnited

While talking to a loan rep. I was referred to as being unintelligent even though I was applying for a 3000, 00 dollar loan. I cannot believe how rude this person was. I will never recommend this company to anyone!

A WARNING TO ALL THE STARRY EYED, IDYLLIC NEW HOMEOWNERS: Veterans United has ruined our lives. They claim to be dedicated to the military and veterans. They are NOT! When unique challenges of military service complicate things, they turn their backs on the very veterans they promise to help. After 5 years of being loyal customers, with a perfect payment history, Veterans United is poised to ruin everything we have built in our adult lives. We bought two homes with VU, and loved the company, they were wonderful. We had every intention with buying another home with VU. Then, after 5 years, we received orders and put our home on the market. When multiple potential buyers of our home couldn't get financing, and the housing market in Hawaii crashed, we were forced to PCS with our home still for sale. With a short term rental secured until our home in Hawaii sold, and we could buy a new home at our new duty station, we were still hopeful. Unfortunately we took an almost $4,000 a month pay cut when we PCS'ed, and the cost of our mortgage in Hawaii and rent in our new duty station became too much. We called Veterans United multiple times explaining the situation and asking for help while we struggled to pay both rent and our mortgage. We were assured we could get a short term forbearance and suspend payments until our house sold for up to 6 months, problem solved. Renting our home in Hawaii was not an option since we were going planning to buy at our new duty location. In the interim we accepted an offer on our house in Hawaii. Knowing we had a closing date, we called VU again and they said the forbearance was set. Trusting the VU on that call was our next mistake. They said the forbearance we taken care of on our account and they would send over paperwork to sign and it would be done. Instead they reported our home 30 days late to the credit bureaus, tanking our credit 100 points. We called again and explained that due to our required military ordered PCS we were forced to relocate and couldn't pay both rent and mortgage, we explained our home was in escrow to be sold, and we explained we had been told by VU we were in forbearance and payments were suspended. During this call they said "we are sorry our associate told you that, but there's nothing we can do to help you." They then told us a forbearance couldn't be completed until AFTER we closed on our Hawaii home because there wasn't enough time. We called again on another day, and they were equally unhelpful. The associate said "If I had a magic button to fix this for you I would, but we have nothing we can do to help you." He so said "Why didn't you ask for help in July?" He then said "Can't you just get a family member to pay us?" Guess what VU, we tried to reach out to you for help! And we were told several weeks ago we were granted a forbearance to suspend payments! We are closing on selling our Hawaii home on October 5th, so we told the associate that everything would be paid off then. How could there seriously be NO programs to help servicemembers who are forced to PCS and now stuck paying for mortgage and rent?! Then associate we spoke with today said, "Nope, we won't close your account the day you sell your home because we won't get the loan payoff money that day. And if you don't pay us by the 5th we will report you to the credit bureaus for 60 days late." So even though the home will be sold that date, they're still threatening to report to the credit bureaus. Meaning we won't be able to buy a home again for years, if ever, and our credit will tanked so badly we won't even qualify to rent. So thanks to VU we may soon be homeless. On September 27th, we paid August and September payments in full. We were told if we paid them, the 30 days late would be removed in a goodwill deletion/pay to delete. Now VU is refusing to do this. I had an interesting, unhelpful conversation with Josh today. Even though our account is current, so far he's refusing the fulfill the goodwill deletion adjustment. So we moved Heaven and Earth to bring our account current in good standing to accomplishment h a goodwill adjustment pay to delete and now VU is pretending they can't fulfill this simple agreement. He said he'll be back to me in a day or two, let's hope he does something right on behalf of his company. Today my husband talked to a different Josh who was absolutely horrible to us! He said he's unwilling to help, supports us being homeless, and if I don't like it to hire attorney.

Vet's bewared this site is nothing more than a information gathering for the government they will not get you a Mortgage. When you think your ready to close on a home they come up with a ton of more thing's to do. You end up losing the home you wanted. Lawyer's and Realtor's have no luck with them. SO STAY AWAY.

After the initial contact with veterans united, my wife and I went through hoops ( more than the norm) to get a mortgage. After pre-approval and having the close date set by all parties including Veterans United, they changed the game and came up with a dozen more new things never used in the industry and we lost the house. Couldn't believe they employed these tactics. Even the realtors and lawyers jumped in to make them move forward. After doing some research, we found that there were many others in the same situation. Looking at numbers you'll find that Veterans United doesn't close on any mortgage. They are only a tracking source for the government. Our realtor had other clients using Veterans United that also didn't get sourced. They lied to us all the way to the end. Takes a lot of guts. Don't use them. You'll pay the price. They pass on all your information to government agencies.