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Very has a rating of 1.11 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Very most frequently mention customer service, and phone number problems. Very ranks 677th among Furniture sites.
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I think it often depends on your own experience as to whether you got a good service or not. I see a couple of unhappy people on here but I order came without any hassle at all. Ordered a few clothes for my little girl and all 3 items arrived and fitted nicely. She will look great at the birthday party now!
Purchased an Emma mattress from very which was faulty customer service from very poor show had to call Emma mattress direct they sent us back to Urey many phone calls later they sent us out anew mattress which we had to pay for again then they arranged to pick up the old one three times lost time of work still have the old mattress in the house all over Christmas in front room poor show from very think about you purchase before ordering from this company
I have been with Very for many years, but I have just closed my account. Their virtual assistant is useless and when I phoned their customer service line, all it said was the number has changed, but it did not give the new phone number. Also when customers returned an item, we could use the enclosed form to give the information, but now we have to fill in all the information online which used to be readily available on the form and need to print it ourselves. This company is only interested in it's customers when they are ordering, but as soon as there is an issue to be resolved, it becomes impossible to contact them.
Overpriced, Fake Cashback deals and horrendous customer service phone lines. I used to love Very but they have gone downhill terribly.
Good products and okay pricing but just try getting any sense if you need further information from them... I bought an over the bed storage unit which didn't come with dimensions (really important if you've got to fit it around your bed) and it took me literally eight e-mails, two live support sessions and three phone calls to try and get this information from them. In the end I ended up asking an eBay seller who was selling the same thing!
Be careful when using this site. I got refunded for an item I had never ordered and the company then wrote to me to ask what I had sent back to them. When I replied that I hadn't ordered or sent anything back, then then sent me an overdue invoice for £30! I have argued the toss but they still think they're right.
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Shop Very for women's, men's and kids fashion plus furniture, homewares and electricals. Free next day delivery on 1000's of products and affordable ways to pay
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