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VernStores
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VernStores

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Virginia
1 review
3 helpful votes
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DO NOT ORDER FROM THIS COMPANY. Order arrived 3 weeks after I ordered. Batteries came from eBay used and defective. Customer service NOT easy or responsive. Returns NOT quick and easy. After 10 emails got one saying I could send back with a "25% restocking fee, have to pay for shipping to China" and 6-8 weeks before refund

Date of experience: January 11, 2024
Virginia
1 review
0 helpful votes
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Scammers
December 20, 2023

They state 3-5 days shipping from Nevada. Total BS.
One week later and tracking shows it in China. I have my bank's fraud division on it. They never answer the phone or reply to email.

Date of experience: December 20, 2023
Arizona
1 review
2 helpful votes
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Photo showed four items that are used to repel pests like stray cats. I placed the order and received
1 of those devices. They are engaging in false advertising.

Date of experience: April 25, 2023
Connecticut
1 review
3 helpful votes
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Card info was stolen
January 15, 2024

Never received the order. Contacted them multiple times. Got one response of "it must be lost, we don't have any control over that". Now I have multiple fraudulent charges to my account.

Date of experience: January 15, 2024
Michigan
1 review
0 helpful votes
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STAY AWAY!
January 3, 2024

CHINESE PRODUCTS, MY PRODUCT NEVER DELIVERED, CARD GOT HACKED, NO CUSTOMER SERVICES. PLACE SHOULD BE SHUT DOWN. WHEN I PLACED MY ORDER MY CARD COMPANY CALLED ME TO SEE IF IT WAS LEGITIMATE CHARGE. MAJOR FLAG!

Date of experience: January 3, 2024
California
1 review
4 helpful votes
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Horrible customer service
April 13, 2023

Ordered a Bluetooth camera. Did not work. When ask how to return for refund, was told there would be a 25% restocking charge AND shipping was my responsibility.
Not worth the effort and added cost so I did not return. DO NOT BUY FROM THESE PEOPLE!

Date of experience: April 13, 2023
Arizona
1 review
0 helpful votes
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Scam - Fraud
March 8, 2024

They charged me for my item, then sent a series of sketchy emails with a tracking number that didn't track anything. Then suddenly I had fraudulent charges on my debit card.

Date of experience: March 8, 2024
New York
1 review
0 helpful votes
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Camera
December 14, 2023

Don't buy anything from this site- absolutely none of the cameras I purchased works! And they don't refund the full amount and if item is returned, there's a restocking fee!

Date of experience: December 14, 2023
Georgia
1 review
2 helpful votes
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Update
January 8, 2024
Updated review

Well no big shocker, the refund I was assured was on its way,? Not so much! I got 2 emails on Dec.23rd from the thieves at this bogus, sham of a website, one told me the refund is on its way, and I would be seen it in 3 days, and the other was the exact wording as the other, except it said I'd be getting it in 10 days, well, it's been two holidays, and 17 days now and those generated, phony $#*! emails are all I got, and the customer svc. Ghost job is still in full effect recordings, voice mails, and emails all with no response, anyone thinking about patronizing this internet site of corrupt, cyber bandits, PLEASE! Save your $$ money, go to the race track, and put it on a three-legged, blind, knocked-kneed horse with colic, you'll have more luck there than letting this lowlife, pieces of sub-human garbage take it, if everyone blacklists them, maybe they will all get a job and work for a living, and earn their $$, instead of running scams to take honest people for their hard-earned money.

Date of experience: January 8, 2024

Fraudulant,misleading,scamsite,ripoff
December 23, 2023
Previous review

Total sham site, a very deceptive site, bought a heated jacket, for $50, was charged for two due to the deceptive wording on site, while choosing the jacket size I was actually ordering a second jacket, tried contacting immediately to cancel it, only got a machine telling me to leave my name and number, i did(9 times over 4 days) nobody returns your call, the 24 hr customer contact web site is no"live chat" you Leesburg your name,number, e mail, and message, nobody returns your message, the tracking number you get tells you nothing but"in transit"for 5 days then day 6 you get a tracking alert that your order was attempted to be delivered unsuccesfully, and has been returned to sender(China) at time of this review, i have been charged $103, received nothing, haven't received any reply to my numerous msg.'s, and the phone number is nothing but an answering Mach. That nobody returns your calls from, yes, i called btwn 9 and 5 est mon-fri yet no live person, oh yeah, and I don't even know how they worked in a monthly recurring charge for I don't even know how much, until you cancel by calling the number nobody answers, a "membership" to or for what? To have your money stolen, not receive what you ordered, and get zero cust.svc.? Don't waste your time, or money with this fly by night, scamming, deceptive, rip off, thieves.
FOLLOW-UP; in fairness, I did rcv. An e- mail from vernier shop(suspiciously generic) after this review posted, hmmm? They said a refund is on the way, 5-10 buss. Days, we'll see, I'm not holding my breath.

Date of experience: December 23, 2023
Texas
2 reviews
2 helpful votes
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SCAM
March 31, 2023

I just received an email notifying me that an order for a non-slip phone holder for my car has been shipped.
ORDER #*******
I already received a previous order and it was junk! The pegs would not fit in the holes. I DID NOT ORDER ANOTHER ONE! If they have charged me for a second one, I will dispute the charge.

Date of experience: March 31, 2023
Washington
1 review
0 helpful votes
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DO NOT TRUST. BAD PRODUCTS AND SCAM!
August 1, 2023

WORST COMPANY EVER! I purchased a Costway "AC" unit for $179. The items looked good but not only didn't cool my area, it made my home hotter and extremely humid to the point of it being unbearable to be in the living room. I used ice-cold water from the fridge and even bought extra cooling packs, but nothing made the air cooler. I bought a dehumidifier to work alongside the item hoping that this would help, but it could not offset the humidity from the unit. When I finally gave up and decided to return it, I read the return policy and it states that I would have to pay a 25% restocking fee plus shipping. Ridiculous considering the product doesn't work. When I emailed stating that I would like to return the item (that's the only way you get a return) I was told that they would only refund 30% and give me $50 in store credit if the item has been opened- not at all what the return policy says. Besides, you cannot test a product without opening.

To add insult to injury, I received an email today about a "subscription" fee of $29.99/mo that didn't process on my card. I never signed up for any subscription and have no idea what type of subscription they would even provide. I called them and they said that I would have to pay this initial subscription fee but they would cancel them moving forward. After explaining multiple times that I never signed up for a subscription and that there was nothing in my emails or on my purchase receipt, I was told that the Customer Service Rep would speak with her manager to cancel the payment and that I would need to contact my bank to cancel as well.

Date of experience: August 1, 2023
Arizona
1 review
0 helpful votes
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I would give ZERO star rating! Not only is its advertisement VERY MISLEADING, it is practically worthless and nearly impossible for you to return the item for a full refund as it would be extremely costly! I was led to believe I would buy a complete ONE SET OF FOUR infrared animal repellers as shown in the attached photo, but instead I got ONLY ONE repeller! Do not do business with that company ever!

Date of experience: August 31, 2023
Idaho
1 review
0 helpful votes
Follow ANDREA D.
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I emailed them about my heating vest purchase that didn't work and was faulty, they said I would have to pay for the return shipping plus a restock fee. Or they would give me 15% refund and keep the rest!
DO NOT BUY FROMT THIS COMPANY! PLUS the Vest was very cheaply made and it still cost me $50
Be smart...AGAIN...DON'T BUY FROM THIS COMPANY

Date of experience: January 12, 2024
Bangladesh
1 review
0 helpful votes
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Good survice
December 26, 2023

I read the reviews and I made the choice to go with this company and I was so happy I did! He was totally shocked and happy to receive this as a gift.

Date of experience: December 25, 2023
Delaware
1 review
1 helpful vote
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Ordered from this company, they have money
But no package. Tried to email but came back as not able to deliver. I think this is a scam company so don't order from them!

Date of experience: May 17, 2023
Massachusetts
1 review
1 helpful vote
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I purchased a GPS tracker advertised to have a 6-month battery - really has a 4 -day battery (literally written in the manual of the product). Requested a refund never head back

Date of experience: June 3, 2023
Washington
1 review
2 helpful votes
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Don't
July 15, 2024

This place is scam don't waist your money these crooks won't answer your phone and I could never get a valid tracking number

Date of experience: July 15, 2024
California
1 review
0 helpful votes
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My order went out supposedly 8/29 in route I ck my tracking number, it's still in China hasn't reached USA ca yet its showing in China now 9/3 730a original airline makes not a bit of sense tomorrow will be the 7th day supposedly arriving in 3to 5 days all lies like other customers had mentioned. I was told by fraud department at BOFA whom I notified on 29th saying they will credit the 29.97 bk 2 my account if it doesn't arrive in timely manner Dale

Date of experience: August 29, 2023
Alabama
1 review
1 helpful vote
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I ordered a tracker. It took forever to arrive. When it did the instruction were a garbled mess of words. I assume it was a horrble sttekp to translate from Chinese! I tried for months to get information on how to return for a refund. Finally after threatning to report them to ky banks fraud department tje responded with it would be a 25 % restocking fee and a $39 shipping fee. Making it more than what I psid for this worthless P.O.S! They are Crooks and swindlers. DO NOT EVER EVER BUY ANYTHING FROM THESE CROOKS!

Date of experience: January 26, 2024
Louisiana
1 review
1 helpful vote
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COMPANY IS A SCAM
August 3, 2024

DO NOT BUY ANYTHING FROM VERNIER SHOP. It's a Scam site. Stay away. It's a SCAM!
Make sure you keep an eye on your future cc transactions because they will try to bill you again.

Date of experience: August 3, 2024

Overview

VernStores has a rating of 1.3 stars from 159 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VernStores most frequently mention credit card, customer service and tracking number. VernStores ranks 560th among Marketplace sites.

service
45
value
42
shipping
45
returns
39
quality
38
This company does not typically respond to reviews
+73