• Vermont Woods Studios

Vermont Woods Studios

Overview

Vermont Woods Studios has a rating of 4.18 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vermont Woods Studios most frequently mention customer service. Vermont Woods Studios ranks 63rd among Furniture sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3

This company does not typically respond to reviews

7
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What reviewers want you to know

Positive highlights

  • We found Vermont Wood Studios and did not need to look anywhere else.
  • We couldn't be happier with our cherry bed from Vermont Woods Studio.

Critical highlights

No critical highlights yet

How would you rate Vermont Woods Studios?
Top Positive Review

“Great service and excellent products”

Alla T.
3/31/20

I needed help replacing broken drawer. It came perfectly matching the dresser I had. Service was friendly, easy and pleasant!

Top Critical Review

“Buyers beware! Very poor delivery experience and the quality is not great”

Elisabeth B.
3/2/22

It took nearly 2 years to get the last pice of a 5 piece bedroom set. The mirror frame was delivered cracked, the delivery people put the bed together wrong, husband fixed that, they were argumentative and disgusting. The new mirror arrived today after another shipping disaster, broken tree limbs etc. The top piece of the new mirror is not attached. Kelly in customer service was very responsive and helpful but all they could say is sorry. The overall quality of wood and finishes are poor. Very disappointed and do not recommend. Price was too high for the quality.

Reviews (22)

Rating

Timeframe

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Reviews that mention popular keywords

vermont wood studios (4) bed (5)
Thumbnail of user elizabeths71
1 review
5 helpful votes
January 24th, 2015

I have had a disappointing experience with this company. I ordered one of their Polywood couches which was (in my opinion) very expensive, but looked like it was worth the money. I'm still in the middle of the situation- well, almost at the end I hope. But it's what's happened so far that has been upsetting.

The website said the couch would take 14-15 days to get to us, and we'd get a tracking number when it shipped. We didn't get a tracking number until I asked about the status, and by then the couch had reached my city. That was a Friday, and the couch wasn't delivered by the shipping company until Monday. So it took 18 days to get. While this wouldn't be too big of a deal (except that I was excited to get this really expensive outdoor couch I ordered), the lack of communication was really frustrating.

When the couch finally arrived, we only got one set of cushions, not 3, and were missing two bolts. This was extremely frustrating, because not only had the couch taken longer to get to us then we were expecting, we couldn't even use it. I contacted customer service again, and was told that it was a mistake made by whoever sent my order to the manufacturing department, and that the cushions would be sent by fedex overnight.

3 days later we still hadn't gotten the cushions. I emailed the person I had been speaking with, and didn't get a reply, so I chose to do a live chat through the website. The person said the cushions were sent 2 days after I was promised they would be overnighted, and that they wouldn't get here for another 4 days. We got the bolts 2 days after we asked for them. Again, this wouldn't be so frustrating if there had been more communication. If the cushions couldn't have been overnighted, it would have been okay, but since I was told they would be, I am annoyed.

So, it's a mixed review. The couch frame is nice and sturdy, with only a little trouble putting it together once we got all of the parts. The 1 set of cushions we do have is very comfortable. The customer service, however, was both great and not so great. I think I just expected to have a better experience after spending so much money on something. Perhaps it's just the Polywood stuff that's not taken as seriously or maybe the person doing the ordering, and who I was dealing with was new. I don't know. But I don't think I'll be ordering from this company again. It was just too frustrating. Assuming everything goes right, it will have taken 27 days to use a couch that should have taken 15 days.

EDIT: after finally getting all of the pieces of the couch, and what I've gone through with the rep and the customer service, I want to amend my review. They still get the same number of stars, but I'll put the qualifier that it's probably only the Polywood products that are so frustrating, since they're just a dealer for them. However, I expected more from this company, and the problems lasted all the way to the last set of cushions being delivered. We got the cushions, but we still never got a tracking number. The rep did try to contact me, but I was still trying to figure out how to deal with it. So my basic review still stands- the customer service is good and not so good, but hopefully only with Polywood products. The couch is very nice.

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Dear Liz,

Thank you for bringing this to my attention. I apologize for our error and would like to make amends. We’ve been trying to contact you by phone and email. Because of a winter storm, Polywood has been shut down but we managed to get confirmation from them just now, that your cushions were delivered.

Are you happy with them? We greatly value your opinion and your satisfaction with the furniture. I hope you will let me know if there is anything we can do to make amends for the mistakes that occurred. We thought you might like a matching end table to go with the sofa and would love to send you one as a token of our appreciation for your kind patience.

Please feel free to give me a call on my cell (802-451-9722) or email me if you would like to discuss. I look forward to hearing from you. All the best,
-peggy

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From the business

Furnishing a greener world! We offer beautiful, affordable handmade furniture that's built to order by Vermont craftspeople. Shop bedrooms, dining rooms, kitchen, living room & home office. Solid wood construction in locally harvested cherry, walnut, maple and oak. Free shipping >$3000. Lifetime guarantee.

Business History

Founded in 2005, we are an online retailer of Vermont made wood furniture, and our web store showcases the finest of Vermont’s furniture makers. Vermont has a long history of woodworking, over 200 years in fact. The region is abundant in the premium hardwoods that our craftsmen carefully select. This fine woodworking heritage plus plentiful high quality hardwoods are combined to create naturally beautiful, functional, and timeless wood furniture you will be proud to own.

Company Representative

Thumbnail of user kendallf
Peggy F.
Owner
Typically does not respond to reviews
Peggy Farabaugh is a CEO who brakes for salamanders, has bottle-fed rescued squirrels and spent her vacation building furniture for a rural school in Costa Rica. She believes in the future and in the people who will build it. A former distance-learning instructor at Tulane University with a master's in environmental health & safety, she turned an interest in forest conservation and endangered species into a growing, local business. She delivers rainforest statistics at breakneck speed, but knows how to slow down and appreciate the beauty of a newly finished piece of heirloom furniture.

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