VerizonReviews 1,042

I've been trying to get a copy of my last bill called 2 times they said they send out never got a bill I refuse to pay them till I see.the bill I have tried log in to my account and use my password and it won't log me in ends up locking my acount

Had Spectrum for a few years, I had constant downtime, would get kicked off the Internet, have outages on the regular and suffer through super slow wi-fi. Even hardwired via ethernet was slow at their max level.

Then I switched to Fios. I haven't had one interruption. Wired I'm over 900 mbps upload and download! And over 600 with wifi.

Get Fios, it's worth every penny.

I called in to Verizon a week ago. My account was not accurate and I had called in prior and the rep that i spoke with assured me it would be fixed within 24 to 48 hours. IT WAS NOT!
I spoke with Zynthia Howard and she listened and heard me! She fixed my account and she cared. I am so very satisfied with her customer service professional persona that I had to write a review. She is hands down the best. You have to know that when you call in to places that some people do not care they just have a job. But Zynthia proved to not just have a job but morals of helping others and listening to the need and coming up with a solution. Thank you Zynthia for all you do and for being apart of the
solution and not the problem! Blessings to you in all you do. Thank you Verizon for hiring capable people.

Verizon is the worst. Been two months and they can't fix what they have to fix. Why?!? Not sure what the issue is

Afrer over 5 hours on the phone with to try to resolve my problem, what did we accomplish? Call dropped three times (all their doing). I got a "free" upgrade that the charged me for. They repeatedly did not call me back. They lost a ticket that I was supposed to have open. And one of the sexist representatives commented on how pretty I must be. I have now become the largest anti-Verizon advocates there could possibly be. Oh, and did they fix my original problem? No, no they did not.

I ordered a phone case from them and I received the wrong tracking number afterwards I received a text telling me my address is wrong when I know it's not. Tried contacting customer support and they want you to have a phone number with them or it hangs up on you. Will be contacting the BBB.

I recently had Verizon as my carrier. The entire time I had to fight with them over billing issues. The representatives will pass you from department to department in an attempt you will give up. Each time they pass you to the next department, you have to go through the same introduction repeatedly.

The straw that broke the camels back was when I made one of my last payments. I always pay electronically through the bank. Electronically, meaning they get the cash that same day. They insisted they did not recieve the money even though the bank "Cleared" the check and gave me a statement that stated Verizon had the money. Even then, they insist they do not have it. I spent 5 hours on the phone trying to fix Verizon's screw-up. To this day, I am still getting crap from Verizon and they are not even my carrier anymore.

Then it came time to end my service with them, they will not give me back the refund I am rightfully intitled to. They owe me $60 dollars and refuse to give it back. I even contacted the Better Business Bureau and they still refuse to pay.

They are not an honest company and the represtentatives in charge are just as dishonest. They over charge you for plans you can get from someone else for much less.

If you want a life full of headaches, then go with verizon. I switched my plan to Consumer Cellular. I am getting the exact plan for $40/month less with no contracts.

Verizon will talk you up on Verizon Protect saying it will be an easy replacement if your device is damaged, and then offer you nothing if you have a bad experience.

It's a $#*!ing rip-off.

Verizon Wireless' business model is to lie to their customers. Simply put, they have the worst customer service I have ever seen and they are the worst company I have ever done business with. On more than one occasion I was promised a free phone and/or trade in value for old devices. When I have the new device in hand, they come up with an excuse to go back on their word. I have a copy of a chat transcript where I was promised a trade in value for an old phone that VW refused to honor! This has nothing to do with condition or whether the old phone works, they never even saw it. This will be my last interaction with them. Verizon Wireless is the armpit of corporate America. I am getting a new carrier and I don't care if it costs more.

Verizon you suck. Your coverage is limited. The only thing you do well is suck. You win these awards for coverage? Bull$#*!.

I have been with Verizon for over a year now. Before that, I was satisfied with AT&T for a long time. Few of my colleagues told me they are happy with their service from Verizon. I have had numerous issues since I switched with unstable and spotty connections. It's especially bad when I get out to the more remote areas and at this point I am ready to swith back to AT&T.

Verizon it has the worst customer service of any company I've ever encountered they sold us 6 phones that not only did not work in our area that they no did not work and they sold them to a 67 year old man that had to add no knowledge that they they they could check To see if the phones were would work in our area they knew they didn't when we try to call several times and argue these points they'd always put us on hold telling us that if they got disconnected they would call back the number a
T once did they call back not once did they ever make an effort to even hear our side of the story we got stuck with 6 things from them 2 phones 2 watches 2 tablets and a power booster they sold us none of which worked without Wi-Fi Those are outrageous they charged my husband the same charge for the same thing month after month recharging him again and again for a power booster and again and again for the tablet he had paid the whole thing off several times Yesterday we got rid of ve
Rizon thank God

They use your credit as a hostage, raise the price on agreements like the labtop, and they didn't even send me a working device that I paid for months. I waited for the to send me a working device. I got tired of waiting and requested many many many times for a replacement phone with insurance that I never got. I sent them all devices since they were for business and now I am being charged $800 for a broken device and canceling service for the other one before the 30 days. Horrible Horrible Horrible company to do business with. I suggest you just save up and buy the phone you want directly from the manufacturer like Apple or Samsung. Don't make the mistake of giving Verizon the opportunity to do business with them. Disaster is waiting to happen if you do business with these people

I was a previous Verizon customer, and switched over because TMobile was cheaper. Now that Verizon is cheaper, I decided to switch back Verizon because when I left, Verizon had higher quality service--phone and customer. However, as I am switching back to Verizon (4 phones), I am in phone transition hell. I have spent two full working days of time porting 3 phones over and it is a nightmare. Each phone has different problems. It never goes as the rep states. Customer service out of the country stinks--but then so does the incountry also, but not as bad. I don't blame the reps, it's the system! You have a moron who designed the system to port over that no one knows how to do and does not get without multiple tries. I am having "buyers remorse." It appears Verizon's quality has gone the way of Sprint when they lost all their customers due to bad customer support.