VerizonReviews 1,042

We have been customers of Verizon for well over 20 years we have had lots of issues with them but this one takes the cake. When Verizon came out with her credit card we signed up with the credit card to take advantage of the rewards that came back to us. Like everything Verizon does they do it for about six months and then they change well they end of the rewards for the credit card and then they did send out emails to everybody telling them so I had to go into the store to get a new Sim card and at that point I told the customer service person that I wanted to go ahead and have that applied to my bill I assumed at that point it was a done deal however the customer service department in that store is a total disaster like the rest of the company and he did not end up applying it. So when I called Verizon and told them they totally seen or went into the store however they told me at the end of the day again they're sorry but they could not give me the points or the credit on my bill we are talking about over $200. Every time Verizon's customer service screws up they always think they can come back and say I'm sorry but it's going to cost you not us this company takes no responsibility for their employees me being a business owner always have to take responsibility for my employees but they are not only losing my personal business they are going to lose my corporation business. It's totally crazy how many people I read have left Verizon and basically the customer service told me here's your pin to transfer your number good luck. Further I called synchrony bank and I am canceling my credit card with them that's associated with Verizon as well. I would really think long and hard before taking a deep dive into this company they screw so much crap up on a monthly basis the almost be have to be in a personal account manager of your own to deal with them. This would explain why it takes damn near an hour to get on the phone with them

I have both tmobile and Verizon services[not prepaid]. The Verizon internet sucks so bad at home i have to use my 7 year old note 3 [T-Mobile] with my 4g hotspot to get my i phone 13 to work properly. At first i thought i may have had a bad phone but just normally in the streets you would hear the city criticise Verizon services and how it sucks... Verizon is aware of the issues and should be refunding money to some with the bad service and still pay total price... show the world how to be fare... refund a portion. Customers first then you make good money but cost... oh im from The Charleston South Carolina area. Verizon lets my kids prepaid metro pcs out services them... more like -5g coverage

Verizon started off fine in the beginning but now I'm getting crappy service on 5 of my lines. They say there's nothing they can do on 4 out of the 5 lines because they're on the cheapest plan. They're solution is to pay more money for more expensive plans. Why would I spend more money when they're already more expensive than other providers, aren't providing good service and only have 1 5g tower in my area. They sucked me in with the "free" phones that I'll be on the hook for when I try amd leave them.

My bill keeps rising and they will NOT keep there word, I have called and called numerous times and they tell me they see the mistakes and they will credit our account and I will see the credit difference on my next bill. When I get the bill they don't make any credits for their mistakes and the only change they make is to raise my bill! Over and over again. Terrible customer service. Most customer service representatives can't speak English! Don't get a phone turned on with this company! After over 10 years with Verizon I have had it, done, it's over! I am canceling today!

In order to get my question answered - how Verizon obtained my 2 non-Verizon phone numbers then had their collection agency harass me - I would have to give Verizon my entire 9-digit Social Security number. I certainly didn't want to do that, after they spread my phone numbers around. I have been advised, by Social Security, NOT to give my Social Security number out. I was given an address to write to, President's Help Line, at Verizon. I wrote in March, providing my address, email address and phone numbers (which they already had, since they provided my numbers to their collection agency). Six weeks later I have heard nothing. I still want my question answered. I have never had a Verizon account and cannot recommend them, since their ethics and customer service are horrible.
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Stay away from Verizon!

If you live on the East Coast or central time zone you can't call them until 10 or 11 AM. Only there are West Coast hours of operation are valid even though when you call you get Florida

I have been with Verizon for 15 years. I am going to cancel every single line that I have with them. They treat their customers TERRIBLE! They flat out said that they could care less if I left as a customer. Ok, thank you.

If you can don't get Verizon or affiliates Verizon is charging me a whole line of service when I don't have the devices and never got them to activate but telling me that they can not remove the bill! Customer Service is rude and act like they don't want to be at work

Twice I had bills over a 1,000.00. That should never happen. It Happened once when I was a teen and they were my first phone. I had to pay that off slowly. Then it happened again in my late 20's. They're robbers. Cold hearted. Greedy. I'm still paying it off. Just one person on the bill. Both times. You think it would've been shut off after a certain point but noooo, Let's go over a 1,000.00 and then shut it off.

They don't deserve 1 star. Or any of my time writing a review of how they suck. I have to type more. Crazy wether we're having right?

I have been with Verizon for 22 years. I've had my business phone with Verizon, and both my now adult children.
Customer service used to be great I traveled a lot for my business and could count on a Verizon office anywhere if I had an issue.
Not anymore. I have always purchased the warranty and received a grey replacement phone if anything went wrong.
The last two times I've had to have my phone replaced, a broken device was sent to me.
Then they charged me for the broken device, that was sent to me broken.

Verizon isn't what it used to be

I called Verizon about an upgrade but said I did not want to increase my bill. I was told no problem. I can get 3 new phones and my bill will stay the same. I was told ignore the paperwork I will be able to add the discounts after. I waited and waited. When I got the increased bill I called and told them I was promised no bill increase. They told me they will review the call and get back to me in 24-48 hours. This did not happen. When I called again I was told you are now outside of returns and we are not going to do anything. Verizon is just a bunch of liars and thieves. I have been with Verizon for over 22 years and they lied to me and refused to honor what was said. Terrible morals and ethics

I have always been satisfied with Verizon. They never gave me a reason to switch. I only wished that they could lower their prices as it is one of the more expensive service providers. Overall, they have next level service all around.

If I could leave 1/2 star I would have. I help manage numerous condo associations and HOAs and this is a constant issue. They will come install the lines and leave them above ground, stating they will be back within 2 weeks to bury them. 2 years later we are still waiting for this to happen in several of the communities. These above ground lines are a hazard and a nuisance. The lines end up getting cut by the landscapers or people trip over them.

They are the worst company I have deal with while my life, such a scammer and lier, I switch from prepaid lines to postpaid while there was promotion, employ didn't offer promotion for both lines ( transferd) and told me that I need to transfer the second one the next day base on their system ( looks like the end of her shift) I called next day and ask they finally transferee both lines n offer promotion for both, one was new phone, the other was $500 gift card, the card never arrive and I called twice asking why, they told me it needs time to process ( 45 days). NEVER ARRIVE, I called agin n they said I should've claim it online within 30 days, after complaining n hours on phone a supervisor was going to call which never happened too. I called again, they offered $250 to stop me but I asked to escalate it which was denied.
Every single call took more than hour and I really would say stay away from them, it's the WIRST COMPANY EVER.

Well first to say been 2 two weeks on service I cannot use cause they lied said phone compatible well it ain't and took my 117. Dollars and been lied to for everyday phone calls that was at least 3 hours long to say we sent refund then next one has no information on refund or my phones class action lawsuit im goin to file to be on just refunds they owe people was on phone with agent and chickens goin nuts in background hung up on me said to bad never ever go to verizon I will be telling everyone I know and social media to cancel it now

I was with Verizon Wireless for 13 years paying around $300 a month for 3 phones. Then after 13 years I decided to go with another carrier that was cheaper. I cancelled the service on Oct. 12th and my cut off billing date was around Oct. 22nd. So I should have been charged the full month of Oct since I cancelled before my cut off date. Instead Verizon Wireless charged me up until Dec. When I didn't even have the service in Dec. I got a bill for well over $300 and when I asked them to explain what it was for, they completely ignored me. So because I am a responsible person, I paid the over $300 bill and I thought it was done. Then I got another bill saying that I still owed $150 and this covered Jan. At this point I was not giving them another dime since there was no way in hell that I was going to pay for Nov., Dec., and Jan. When I clearly did not have the service with them. So I contacted the Better Business Bureau as well as Consumer Affairs and explained the situation to them. Within a few days, I got an email and a letter that said I owed them nothing and that my bill was satisfied. This just goes to show that they will milk their loyal customers to death if the customer leaves them. This is a total example of corporate greed at its worst. I will never ever use them again and I am loving the new lower priced company I am with now. Good riddance to Verizon Wireless!

I went to Verizon today at the Mall to help with my telephone and also to get prices for a new phone & services.
I have so say the young men I met were extremely helpful. They were able to fix the problem with my phone and were very caring and courteous. They had several customers but were able to help with everyone's request in a short time. I am not sure how much you pay these customer service people but whatever it is they deserve more. Thank you Verizon. I am elderly 76 and know nothing about phones they were so kind and patient!

I have had Verizon for over 5 years. At one point I told everybody Verizon was the absolute best. About 2 years ago Verizon turned into the worst phone company in my area. As soon as they went to 5G all my phone ever does is buffer and drop phone calls. I absolutely hate Verizon an absolutely nobody should get service with them. They knew their service was horrible so they tried to trick people into staying with them. Never before did they offer a long-term customer half off a brand new phone. Those kind of deals were only for new customers. They recently started offering this to their current customers. This was just the way to lock you into a contract since you're not in a contract with them. Yes they obviously got me with a new phone and half price if you make payments for 18 months. If you pay off the phone early you have to pay for it and full. Well sure was a great way to keep customers with you that want to leave. I am one of those customers that is stuck with Verizon but I am tired of it and I am going to pay this phone off and give them all of their money just to be able to walk away from them! Stay away from Verizon if you go with this service I promise you will regret it!