VerizonReviews 1,042

Horrible customer service! I canceled the service and was charged 140. The representative I spoke to was the most condescending person I've spoken to in a long time, almost as though I'm buying a used car over the phone! He stated that he will leave the fees in place because I unable to understand how billing works! Verizon is not able to provide a, yes or no answer, they define "beating around the bush", in hopes of confusion. Then the service rep. Wanted to sell me a service upgrade to ESPN!

We were with AT&T for over 20 years. We switched service because our service wasn't great and we were told that Verizon had better coverage. We switched to Verizon and had worse service. So two years later we switched to T-mobil. (Not better service btw but way better company so far) So when I was canceling our Verizon service they left me on hold for 1.5 hours and were incredibly difficult. The t-mobil employees said they're the worst company about canceling service. Anyway FINALLY got service cancelled only to notice two months later that they had been charging me $70 a month for my sons iPad that was no longer associated with them. After getting the run around, they actually acted like they might not be able to refund me, they did refund me the money charged but what a gigantic pain! And honestly I have yet to see if any of this actually happened as I just got off the phone with them.

I switched over to Verizon. All my phones paid off. I had to pay $600 out and promised $1800 in rebates. Never got the rebates. I tried four times and then was shamed by them for not having hours out of my life with a career and kids to spend chasing money down past what I did. Customer service is out the window anymore. Corporations only care about the bottom line not the customer or their employees. People wonder why we have a staffing crisis now.

I transferred over from being 15 years with Sprint after they converted to T-Mobile as their service was slower and spotter. Biggest mistake I've every made with my phone. I am a rational, sane adult professional. The list the delays, poor customer experience interactions, slows with chat line, slow with phone line, over 12 hours in the store waiting to debug phone issues, line issues, upgrade issues. The wild fluctuations in monthly bills caused me to purchased 4 phones all in the first 5 months so that I could get some sense of prediction. I spoke to an agent in June to tell them my young son would be in Europe for 24 days. He did not tell me of the $10/per day travel pass - only an International calling plan. Which ran out after 6 days of him being gone. I called to complain and was told NOTHING COULD BE DONE ABOUT IT. We would be charge exorbitant fees until he got back or we just would be able to text or call him. Do you have any idea what this might mean to a parent? You have to pay MANY hundreds of dollars or you can't talk to you child. This is blackmail. This is on Verizon. I called to SPEAK to an agent to ensure there would be no issues.

Verizon is so full of crap. How do you get approved and take your money then they say you need to verify identity. Their system doesn't work when you upload your ID then you finally upload identity then they say your account is canceled because it wasn't enough documentation. I was switching over service but they make it so complicated. I totally understand the verify part but once documents are submitted that should be enough. Who wants to switch to a company that's starting off bad already

Been with this company for 2 years. I was hospitalized for a couple months and fell behind in my payments because the person on my plan with me doesn't pay. I just gave them $500 when I got my monthly income and yet they refused to give me another extension when the other person could not pay. Times are hard and everything is getting higher in price. Can't these folks bend a little? Whenever I have made an extension on the date of my allotment, they were always paid. I need service and I have to pay my bill

CUSTOMER SERVICE NEVER DO WHAT THEY SAY, EXPENSIVE FOR MEDIOCRE SERVICE AND NOW NO MORE $3 REWARDS? GOING OVER TO XFINITY! $45 A MONTH.

I have been with Verizon for years and have had no issues but recently I upgraded my phone and plan and for some reason I got locked out of my account. Fast forward to 3 hours on phone trying to solve it as well as s trip to my Verizon Store but not without calling and being diverted to an advertisement to buy something. Disappointed at their automated system and the amount of hours and my time I had to devote to this! Problem was resolved thankfullly but I believe something needs to be changed to their system. Will definitely keep this in mind next time I upgrade. Too bad. As I said earlier have never before had issues with this company. The rep I did end of speaking with was awesome! Patient and tried multiple things to get this issue resolved! I think they need to look at their technical issues and have easier access to reach someone! Also an email direct to customer service would be nice. Wonder if any company rep reads these or do they just have a blind eye? Starting to think the latter

Thought verizon was a good service until recently. I can't make calls or receive them and my entire business is based on being able to take calls. They sent me a box to boost my wireless service but it doesnt work and again cant get anyone to help

Is anyone tired of talking to automotive as customer service or people OVERSEA? Does anyone tired of big corporations like VERIZON taking your money but make it difficult for you to reach them when problems occur? You are not alone. Let stand up to greedy corporations. Join me and SIGN OFF ON VERIZON TODAY! Let send them a message. We are not going to take it anymore.

Verizon. Your customer service can't speak a lick of English. Because you mother$#*!er tried to save money, it costs me all of my data and files. You people stole all my $#*!. Verizon, I am going sue the $#*! out of you. PEOPLE PLEASE SIGN OFF VERIZON. ANY COMPANY HIRED THOSE $#*!ERS WHO CAN'T SPEAK ENGLISH DON'T SIGN UP WITH THEM.

I understand if I use to much data my service speeds are lowered during peak however however doesnt Verizon think it's unacceptable to slow your customers down to the point that they can't look up directions or send a text message. Don't sign up for this company most expensive with the slowest most useless speeds.

Andreana at 4003 Terry lane grants pass was the most helpful sales associate I have ever met at a cell shop. Nothing but helpful she deserves a raise

You're asking for it and you're asking for trouble if you go with this company Verizon will add things to your build that don't belong there will lie to you every time you call and you will find yourself fighting for credits and things they have put on your bill that are unauthorized like I have for a year. Do not use this company! If you do you have been warned the cell phone coverage is great but their customer service their supervisors and their integrity sucks. Don't believe me? Go work there. If you have any kind of integrity or morals you will only last about a month. It's awful funny they want you to make good or mistakes that you make on your account but when they make them you have to argue everyone and anybody over and over and over again for months and months and months to get what they have done wrong to your account fixed. If you like dealing with liars and thieves and go right ahead.

How do they get away with increase, they are disgusting!
It is such a monopoly. So done with Corp crooks!

Verizon started out rough when I switched and saleman lied about an iPhone from my AT&T account being compatible. After my wife was not receiving texts or phone calls Verizon said it was a phone issue and we took it to the Apple store where we found it was not compatible. We had to buy a new phone... most recently I inquired about the 5G internet in a chat asking if it was compatible with my router. They answered my question and I ended the chat. A few minutes later I received an email confirming my order for the 5G internet. I called immediately and they said as long as I didn't sign anything it will fall off. I checked my account after the call and there was a contract with my name on the signature line. I called again and they said it was too late to stop the modem from shipping out and they would try to stop it. The modem shipped but never arrived. I checked a few days later and there were charges for activation on my account and for service. I had too call again and they assured me they would not be on the bill. When I got my next bill there was still an activation charge so I had to call yet again. They stated it would be removed and it was not so i had to call a fifth time.The service rep refused to connect me with a manager and said since the modem was not returned by UPS they could not refund me and to call back again next week. I asked again to speak to a manager and after a 30 minute wait of dead air the same rep came back on stating they would remove the charge. I finally hung up thinking this was finally over and I received and email stating to return the equipment I had never received of pay $200. I looked at the tracking and it states delayed a month after it shipped with no indication when it would go back to Verizon. I will now have to call yet again. If it were not costly and a pain to switch 6 phones I would have canceled immediately. I absolutely despise this company and will switch as soon as convenient.

They placed an order with my gift card and debit card. I never received the item and nobody knows what happened. It is a total scam. I do not recommend anybody

I have been threw some phone companies but none as worst as Verizon. Their so bad I'm thinking about going back to home phone service. I than went from post paid to pre paid because my bill was never the same. The phones I had and have aren't any good who has to keep buying a phone every four months. I went from expensive phones to where I buy them out the store because their no good. I reset my phone up too four times a day. The phone stay lagging. Let's not talk factory resetting. I give too much money to them for everything to be crappy. It's always something and help forge about it. They think you going to send in a brand new phone to get a refurbished one and still want you to pay for it likes it new. Ain't now way. I'm currently looking for a new company because Verizon isn't where's it at.