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VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VRG GRL most frequently mention return policy problems. VRG GRL ranks 153rd among Women's Clothing sites.
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Worst and highly unfoproresional So Called CUSTOMER who only cares about BARKING FALSE information. Pretty Dog Act by them. So thank you for barking up the whole tree. She needs to get muzzled ASAP!
If you're looking into summer dress or an event dress, a big PASS. The quality is Shein like, see-through material and terrible stitching, and for the price they're charging? When I contacted the customer support, they simply gaslighted me. The clothes look nothing like pictures on the site, and the fact that they have no option of commenting on the site? Red flag girls. Ordered a white top, it came in cream. I guess a blind person both sewed the clothes and put them online.
Scam of a company - followed their directions to send back for a refund and they said it would take about 4 weeks. It has been over 6 weeks and they are ignoring my emails. I received something damaged - I feel that should have been refunded immediately.
If you're looking into summer dress or an event dress, a big PASS. The quality is Shein like, see-through material and terrible stitching, and for the price they're charging? When I contacted the customer support, they simply gaslighted me. The clothes look nothing like pictures on the site, and the fact that they have no option of commenting on the site? Red flag girls. Ordered a white top, it came in cream. I guess a blind person both sewed the clothes and put them online.
The dress I bought is so cute but VERY see through so I added a lining and also removed some weird sleeves they had put on. After this the dress was pretty perfect for me. But $130 for a simple polyester slip dress that needed some work (like most of their designs) it's very steep. As well as this their customer service is pretty poor. As I never received a confirmation email or tracking number from them after trying to contact them twice and my package just showed up one day. I probably won't buy from them again just because their clothes are really not worth the money even if they have some cute pieces!
Verge girl consistently charge incredibly expensive prices for consistently shocking quality. Everytime I have ordered, I pay top dollar for an item to arrive that looks nothing like the advertised images in terms of quality. In addition to this, the tags on these items are not even verge girl - it seems like they just bulk import poor quality items from dodgy wholesalers and just rebrand and mark up the price?
I have been disappointed one too many times by this brand.
I ordered a dress back in May that was terrible quality and sent it back right away. It's almost august and they still have not refunded me and claim that my shipment has not reached them yet, which is simply not possible. This same thing happened to me 2 years ago and they never refunded me for items, and I finally decided to try to shop here again and they've done it again.
Worst and highly unfoproresional So Called CUSTOMER who only cares about BARKING FALSE information. Pretty Dog Act by them. So thank you for barking up the whole tree. She needs to get muzzled ASAP!
I just got two shirts in the mail both were completely see through. The stitching was very poorly done. There were strings everywhere. It's the price of urban outfitters but the quality of shein. This is very unfortunate because there pieces online look cute. I've ordered maybe 10 things from their site and returned the majority of them. Not worth it.
Hi Rachel,
We are so sorry to hear that you have had this experience! Our customer service team has contacted you via email to try to resolve this for you. Once you have replied to that email, we will be able to assist you with this further.
We are very sorry for any inconvenience this has caused you and we do appreciate your honest feedback.
Thanks xx
Was excited to place my first order after a friend recommended vrg grl. The styles on the website are very cute and on trend but the quality is NOT there…it's basically overpriced fast fashion. Think urban outfitters. I won't be ordering again because I'm in the US and returning the items is now going to cost me $30 for international shipping. Beware.
I bought two tops and one was see through but it was a white/cream colour so I gave it a pass. But the other was sage green and just as see through as the white one. The stitching on this top was also horrible and the top was way too stretchy so did not hold its shape. Emailed customer service for a return/refund and they said no. Why sell your tops for $40-$50 when the quality is this cheap?
Hey Sarah,
I am so sorry to hear that you are disappointed with your recent purchase. As per our returns policy, we do not accept returns on any sale items as they have been heavily reduced to 70% off for clearance. Due to this, the London Streets Top // Sage was reduced to A$14.70 AUD. We have assessed these images and can see that this is a small amount of excess thread, which can be carefully trimmed without affecting the garment. Due to this, the item is not deemed to be faulty.
I can see that in this instance our customer service team combined two orders that were placed and refunded the cost of shipping for one purchase which is not something we are usually able to do however, we did want to ensure a positive customer experience so we are very saddened to hear that you are not 100% happy with your recent purchase. Please email info@vrggrl.com if there is anything else we can help you with.
I apologise for any inconvenience caused.
Thanks xx
Verge Girl has fashionable, unique, decent quality clothing. They are very expensive, but I have absolutely loved everything I've purchased from here. This is the go to place for cute date night outfits, something to wear on vacation, to class, or literally any occasion. Watch for items that go on sale, because I've seen pieces that are originally $80 USD go down to $10 USD. Since they are based in Australia, shipping to the US can take up to 2 weeks I've found so just keep that in mind when ordering!
Tip for consumers:
Check the sale section!
Low quality fabric. They said they will give you 10 dollars off when you sign up/for first time purchase but their code doesn't even work. Apparently, they "forgot" to mention that "Thank you for your reply. I'm really sorry lovely, but the code is not valid on sale items and is valid on full priced items when the order total is a minimum of $100 AUD." This is according to someone named Kelsey, a customer service manager at Verge girl. It would more transparent if they mentioned it from the very first moment when they ask people to sign up.
Tip for consumers:
Low quality fabric.
Products used:
dress
Hi Hav,
We are very sorry to hear this. We apologise for any confusion, our emails state that the sign up discount code requires a minimum spend of $100. Once the order total minimum is $100 the code can be copied and pasted on checkout and will subtract from the order total.
We apologise for any inconvenience caused and really appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.
Thank you X
Verge Girl is such a cool place to shop. All the pieces are so 'instagram ready' and trendy.
A lot of their items are out of stock in the smaller sizes which makes it hard for me to purchase things at times, but the clothes are really pretty and shipping is quick (around 4/5 days). I like that refunds are available, as many online shops only offer store credit on returns. I look forward to my next VG purchase!
This is the first time I've gone to the effort of writing a review. I purchased two dresses from them and they are incredibly poor quality. They are shein quality with a ridiculous price tag for what they are. They are made of a very thin material and to a very standard, my dress has a thread already unravelling. You have to pay for returns also
Products used:
Dresses
Ordered the almost famous dress + a pair of earrings :) VERY cute dress, absolutely love the fit! I purchased a size 8 & it fit perfectly (for reference I am 5'5" size 25" waist). HOWEVER my only complaint is that the quality of the material is not good for the price. The dress is pure acrylic, very thin, similar to things I used to get from forever 21. Regardless, I would continue to shop here because the clothes are made very well and super cute!
I like verge girl and have bought from them a few times over the years. I will be the first to say that the quality is hit or miss and some things are made better than others. In recent years the quality has improved a bit but that could be in certain items (the dresses are usually good). The pricing has always been a bit weird. $60+ for basic looking tops and I really don't recommend buying their jewellery. Their prices on have risen significantly as well.
When shopping with this brand, you sadly have to accept you will never see a refund from them. 7 days return isn't enough time as the post office sometimes takes ages to ship (which they won't consider). I live within the state of their warehouse and I still have to receive credits.
They do have nice dresses though, I'll probably still buy from them lmao. I recommend looking at verge girl items on depop.
Tip for consumers:
The dresses are the safest bet, shop the sales.
Products used:
Dresses, shirts
Once the order was placed, took 4 days to get processed and shipped and now it is held at customs since April 16 - it is May 1st. When I ordered from another Australian company (cendres) thy use dhl express and it was delivered on time. This is ridiculous service on Verge girls part. They should consider changing the company they ship with for international customers. Now they have reps anonymously swearing at customers who are upset cause they will probably never receive they're order and will not get their money back.
Hey there,
I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.
We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.
Can you please get in touch with us via email (info@vergegirl.com) with your order number and our customer service team will be able to provide you with further tracking updates?
We really appreciate your support during this uncertain time. Please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience caused by these delays. Thank you for your patience.
Thanks a million X
For a fast fashion companies with similar trendy items that you can find in a lot of other stores eg. Princess polly/ Peppermayo, VG products quality is comparably low compared with others. There prices vs quality is not worth it. I Bought a cotton wrap top in my usual size, it came way too big. Thin and rough material, I didn't even wear it once. Ever since then, I never ordered from VG again, I am scarred from my experience. Save your money and support more sustainable brands!
Hey there,
We are so sorry to hear this!
We are so sorry that you found the sizing not to be representative. All of our sizing is in line with standard Australian sizing regulations; however as we stock items from other brands, as well as our own VRG GRL exclusive items, we do find that sizing may vary.
We recommend cross checking your measurements with our size guide here: https://www.vrggrl.com/pages/sizing to ensure the best fit. However, if you do have any questions regarding the sizing, fit or feel of any item prior to purchase, please feel free to contact our customer service team who are always more than happy to assist and can measure items for you!
Please feel free to email us at info@vrggrl.com if there is anything further we can do to assist you.
I am so sorry for any inconvenience.
Thanks xx
I purchased their romantic lace boob tube tube top and wore it for my 21st birthday. It's uber cute, very chic, and I love it! My complaints are 1) I'm not sure if the quality ENTIRELY pairs with price. Nothing about the make stood out to me and verge girl is definitely on the pricier side. The only other call out I have is 2) it took FOREVER to arrive. I originally ordered it for a trip in late October and I ordered it at least a month and a half ahead of time but it still was not here til almost middle of November. I know coming from AU to the US as well as COVID are probably huge factors, but a pricier brand should expedite shipping always. Clothing is super cute! Definitely recommend to a friend if they have the budget!
I returned almost $800 worth of merchandise in perfect condition from the U.S. it cost me almost $100 to return it. Because it apparently arrived a couple days past their cut off, they are refusing to refund my money. The merchandise I did keep is cute, but it fell apart within one or two washes. Their return policy and customer service is terrible- they DO NOT CARE about their customers.
Hey Maggie,
We are very sorry to hear this. As we have a 14 day returns policy for refunds which is advertised on our website, we were unable to offer a refund for your return as it did arrive outside of this time frame, however instead we issued you with a gift voucher for the cost of the items you returned which you can use on a future purchase. Our gift vouchers never expire, so you can take your time to use it on a future purchase.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X
It has a very bad quality, also it took me a long time to arrive, not to mention what I had to pay to get the package when it finally arrived. In my opinion the product leaves a lot to be desired and does not look like the photos. Finally, it does not even come with the label of the store itself and I do not know why it is a product that they have made.
Hey Elena,
We are very sorry to hear that you have had this experience. We recently introduced a feature on our website that provides an estimate of the customs fees you may be charged once your parcel has undergone the clearance process in customs. This is shown on checkout prior to processing payment so that our customers are aware of customs fees prior to confirming the order.
We are really sorry, however unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country based on the value of the goods. We also state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.
As well as our own VRG GRL exclusive styles we do also stock items from other brands! You can find all of our VRG GRL exclusive styles here: https://www.vergegirl.com/collections/verge-girl
If you are not 100% happy with the items you have received, you are welcome to return them to us as per our returns policy for either a refund or store voucher. To process a return, please head to our returns page, here is the link: https://www.vergegirl.com/pages/returns and follow the steps. Please ensure the item/s you are returning meet our returns policy.
We sincerely apologise for any inconvenience caused and appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.
Thanks X
Hey Elena,
I am so sorry to hear that you order was delayed getting to you! Sadly there have been some significant delays within the postal service as a result of COVID-19 however, we are so happy to let you know that standard shipping is now mostly back to normal and expected to arrive within 5-10 business days! We also offer a DHL express service for customers in the US, Canada and Europe and these orders will arrive within 1-3 business days.
We have recently introduced a feature on our website that provides an estimate of the customs fees you may be charged once your parcel has undergone the clearance process in customs. This estimate is shown on checkout prior to processing payment. We are really sorry, but unfortunately we have no control over import duties and taxes that are charged by your country. These fees are different to the shipping costs and are decided by your country based on the value of the goods when undergoing customs clearance. The best thing to do is to check with your country's customs, as they will be able to let you know how these fees are decided.
As well as our own VRG GRL exclusive styles that are designed in house by our amazing design team, we also stock some items from other brands. These are carefully curated pieces found by our buying team that we think suit the VRG GRL vibe, previously these styles did have a different tag however, you will now find our VRG GRL logo on almost all the items in our store!
We're so sorry that your order didn't quite work out this time. We happily accept returns for a refund or store voucher, you are welcome to view our full returns policy in detail here: https://www.vrggrl.com/pages/returns
Please don't hesitate to get in touch with out customer service team at info@vrggrl.com if there is anything we can help you with at all!
Thanks xx
I got a pair of pants from them for $80 and they pilled within one wear. The fabric is cheap and the clothing feels like it will fall apart in one wear. Everything is made in China and the brand is completely unsustainable. They are also like an overpriced forever 21 in that they steal designs from small brands and dupe them making them cheap and low quality
Please just visit Princess Polly for exactly the same products for half of the price. Not only are their products poor but their customer service practices are highly unethical and dishonest.
Sending you clearly faulty products, then ask you to fix their poor quality clothes yourselves i. E the initial response 'please just cut away the thread that is hanging off in 3/4 separate places on the top'. Like we don't know these tops will then fall apart as soon as we wash them and not be worn again.
When this resolution was obviously refused they provided a returns label and asked to return this (but no mention of the fact they would then remove this cost from the refund). As I had already said on two occasions that I would not be paying extra to return a clearly faulty top to them.
The other top I bought originally which surprisingly wasn't falling apart on arrival. I have now washed once and it has completely lost its colour and the threading is also coming loose.
Please just don't waste your money here they are overcharging you for really poorly made products and then using very dishonest and non-transparent customer service tactics. I wish I'd have checked the reviews before ordering from here as seems to have many bad reviews across the board and I am not surprised.
Also please teach your customer services reps to stop just copying and pasting the same things about the returns policy. Returns policies shouldn't be used to cover your back on faulty items that you are sending out. Which looking at your reviews is happening quite often.
Tip for consumers:
Dont use.
Hey Rebecca,
I am so sorry to hear that you have had this experience.
We are always happy to offer compensation for an item that is found to have manufacturing defect and will generally ask customers to send through a photo so our team can easily assess the issue.
Unfortunately, we are not always able to clearly identify a fault via the photographs that have been provided. Generally, when this happens we will provide a pre-paid shipping label so that the garment can be returned back to us and thoroughly inspected by our returns team.
If an item is found not to have a manufacturing defect once it has been received, it will be processed as per our returns policy.
I am so sorry for any inconvenience caused!
Thanks xx
I've actually never gone through the trouble of writing a review, but I really want to make sure other people don't make the same mistake I made. Firstly, Verge Girl does not inform its customers properly about the shipping costs. If you are not in Australia DONT ORDER unless you're willing to pay a significant amount of additional money to receive your package. In my instance: I am living in the Netherlands and had to pay 154 euros extra to receive my package (worth 400 euros). If I didn't want to receive my package, I still had to pay those shipping costs.
Secondly, the quality of the clothes is absolutely terrible. A white dress shines through like you can't imagine (especially if you consider the money you paid for it), the fabric is crappy and cheap and all in all everything is extremely overpriced.
This is really to prevent everyone from falling into the same trap..
Tip for consumers:
Don’t use it if you’re not in Australia
Products used:
Nothing
Hi E v.,
We are very sorry to hear that you have had this experience. We recently introduced a feature on our website that provides an estimate of the customs fees you may be charged once your parcel has undergone the clearance process in customs. This is shown on checkout prior to processing payment so that our customers are aware of customs fees prior to confirming the order.
We are really sorry, however unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country based on the value of the goods. We also state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.
If you are not 100% happy with the items you have received, you are welcome to return them to us as per our returns policy for either a refund or store voucher. To process a return, please head to our returns page, here is the link: https://www.vergegirl.com/pages/returns and follow the steps. Please ensure the item/s you are returning meet our returns policy.
We sincerely apologise for any inconvenience caused and appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.
Thanks X
Where to even begin... first this dress arrived completely wrinkled and not even folded. Second the quality was horrible, cheap and not at all like the picture. And finally this dress was so short not even a 12 year old could wear it. I am not an excessively tall person (5'5) but I couldn't bend over without my whole butt showing. To send back this dress would cost half the price. I will be selling it online and hope that no one will buy from this company.
Hey Kelsey,
We are very sorry to hear that you were unhappy with your recent purchase. All of our items are dispatched from our warehouse in perfect condition and are folded neatly in their plastic packaging. We have never received this kind of feedback before. We have a size guide on our website with measurements to ensure the best fit, however we are also always more than happy to measure any items for you as we want you to love your purchases, so please don't hesitate to contact us in the future if you require assistance with sizing. If you are not happy with this item and it has all tags attached, you are welcome to return it to us for a refund or gift voucher as per our returns policy.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon.
Thanks a million X
I live in the UK so it took a month for my order to arrive due to COVID. When it did arrive the dress I ordered was such poor quality. I paid £50 for a dress that could be about £10 on Aliexpress. This item feels cheap it's so see through for a black dress. I'm so annoyed I paid this amount of money for Primark quality. Please be cautious when purchasing items from here, they are so overpriced. Extremely disappointed.
Hi Amber,
We are very sorry to hear this. I have checked with our customer service team and can see that they have assisted with this. If you are not 100% happy with your order, you are welcome to return the items to us as per our returns policy for either a refund or gift card. To process a return, please follow the steps on our returns page here - https://www.vergegirl.com/pages/returns
If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.
We apologise for any inconvenience caused.
Thanks a million X
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Hey Aurora,
Thank you for your honest feedback, we are so sorry to hear that you have not had a positive experience in this instance.
Here at VRG GRL, we pride ourselves on creating unique, high quality products that are delivered with exceptional customer service. We're really sorry if your experience didn't live up to this and our friendly customer service team would be more than happy to assist you with this if you'd like to reach out to them directly.
While we do stock VRG GRL exclusive styles which are designed in house by our amazing design team and exclusive to us, we do also stock items from other brands! As we look to a more sustainable future, we are moving away from selling wholesale stock and going forward, we will only be selling curated VRG GRL collections!
Please don't hesitate to email us at info@vrggrl.com if there is anything we can help you with!
I am so sorry for any inconvenience.
Thanks xx