The process of getting my money back was exhausting and difficult. As part of their initial delay tactic, they began requesting pointless paperwork and papers. They later demanded an outrageous withdrawal fee, which I grudgingly paid. I thought something might be amiss when they asked for a document that I had previously given. After a protracted charge-back procedure, I received my money returned after reporting my predicament to this website, A/N/G/U/S/L/T/D**O/R/G. Businesses detest charge backs because they damage their reputation.