Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessVelvet Eyewear does not yet have any reviews.
Had small problem finding me on our family insurance plan, but it was resolved quickly and everything has gone smoothly since.
Insurance is VSP
I've probably ordered 20 pairs of glasses from Payne for myself, and another six or seven for my kids. The prices are fantastic, they arrive in a couple of weeks, and the prescription has been spot on every single time. I've ordered readers, computer distance, regular distance, and bifocal, as well as progressives, and every single one has been perfect vision wise. I'll keep coming back for years!
The majority of this experience was amazing, cost effective, and there are SO many cute frames to pick from. The only reason I gave four stars is because I have a very different prescription in each eye and they placed my order on hold and never notified me. I actually noticed 2-3 days later and contacted them. Other than that everything was fantastic. Once they verified my prescription it was smooth sailing. AND I paid less for them than I usually do when I use my insurance! Highly recommended.
Loved the glasses and the price was right.
Because they’re trendy and affordable.
Fast delivery. Great price. Super cute! Perfect for what I need them for!
Shopping experience was seamless. If there any issues, customer service reps were incredibly helpful, kind and time efficient. I've ordered 6 pairs of glasses so far and intend in buying more through your site. Thank you!
Both the of the eyeglasses purchased from cool frames are excellent, no complaints about the quality of the product. Customer service response is something that truly lacks. The Cartiers didn't match the picture, no offer to make it right assuming the picture was wrong an apology with explanation would been sufficient. My last order I got no response from customer service when I questioned my lens prescription.
No response to email.
Price. For a discount I guess you don’t get customer service.
In general, I'm happy with EyeBuyDirect, but I often find that they either don't have the style I want (round light tortoise shell) or if they do, they don't have my size (medium). The St. Michele (my fourth pair) is OK, but I'm ready for a change. I must be hopelessly out-of-date since I'm not ready for the brightly colored glasses yet. I would still recommend that a friend try EBD just in case they have what she wants.
Convenience, price, reliability.
There was a bit of a wait for the availability of the frame I chose. That was communicated immediately which I appreciated. Customer support was stellar! Once they began filling the prescription, the process moved quickly. Delivery was right on time as promised and they did a flawless job! I will be ordering sunglasses next. It's a great place to go for authentic designer frames without spending a mint. Love them!
The checkout procedure seemed a little harder than it needed to be and I didn't realize until I hit the enter button that the $85 discount is not a discount at all, but a prepaid charge card that you may or may not get in 10 to 12 weeks if you jump through all the hoops, they require in the application.
Not the lowest price but still competitive and I just got tired of shopping. Especially the ones that add a $186 processing fee to mail 4 boxes of contacts:-)
I was on the fence about buying from eyeinform so I contacted them to ask how they managed to keep their prices so low. They order directly from the frame manufacturers and incur less costs compared to retail vendors.
I placed an order for a pair of giorgio armani frames and received them roughly 2 weeks later with updates sent to me via email.
I received a proof of authenticity slip and a really nice case along with my beautifully crafted frames.
I could not be more pleased with the service and prompt responses to my emails.
Thanks to the team at EyeInform!
Products used:
Glasses frames
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.