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  • VehicleHistoryRecord

Overview

VehicleHistoryRecord has a rating of 4.0 stars from 551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VehicleHistoryRecord most frequently mention customer service, good information, and detailed report. VehicleHistoryRecord ranks 633rd among Car Buying sites.

What reviewers want you to know

Positive highlights

  • Excellent customer service and some of the quickest turnaround time I've ever seen.

Critical highlights

No critical highlights yet

How would you rate VehicleHistoryRecord?
Top Positive Review

“Found a Salvage/Rebuilt Car I wasn't looking for!”

Phil M.
2/12/16

My 20 year old son is shopping for his first car, and we thought we found an ideal candidate at a small car lot about 65 miles from our home. Before driving that far, I thought I would check on the car's history. After pulling up a report from VehicleHistory.com, I was shocked to find out this very clean looking "used car" actually had been tagged with a Salvage Title back in late 2011, and then a Rebuilt Title in early 2012. I don't even think I'd like my son to test drive this big fat Question Mark! THANK YOU VehicleHistory.com!

Top Critical Review

“I checked this website on 10/27, the site only mentioned...”

Mirtha B.
11/29/13

I checked this website on 10/27, the site only mentioned a charge of $2.00 but then I was charged $14.95. I let it be (big mistake). The report was ok. I got my car. Now a month later I was charged again $14.95! I texted Cody (my account manager) who mentioned Brian (his manager) will handle this issue personally. I got another text from Cody that my account was closed and to expect an email within 1 hour. Still waiting on the refund. Do not fall for the add! Big scam!

Reviews (551)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32)
Thumbnail of user mattf41
1 review
0 helpful votes
February 11th, 2016

Wow! Superb customer service. I had a little trouble with the website experience, but their customer service was prompt, helpful and went above and beyond my expectations. I'll be using this site again.

Thumbnail of user chadl24
1 review
0 helpful votes
February 12th, 2016

This provided quit a bit of detail and was easy to use, it didn't take very to get results

Thumbnail of user debbis
1 review
0 helpful votes
October 14th, 2013

I would recommend this service to anyone looking for a used car. I believe the report was complete & gave me the details I needed to help make a decision on how much I was willing to pay for the car and whether to purchase the vehicle or not. The manufacturer recalls were included in the report which I didn't expect as well as the Kelley Blue Book report.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Debbi,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user beckid1
1 review
0 helpful votes
March 6th, 2016

I would have given it a 5 star rating, but when I asked for my report to be emailed to me I never received it. I had to input my information several times and I still have not received my report. Other than that it is a Fantastic site and very accurate. Thank you

Thumbnail of user jamesf51
1 review
0 helpful votes
December 15th, 2013

I Have used the website a few time and have been very satisfied, the last time I had a little problem my error for entering the wrong vin no. I was assisted by site operators and the problem was quickly solved.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You James,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user brandye3
1 review
0 helpful votes
February 14th, 2016

It was a little slow to get started but things sped up and I got to see why I didn't want to purchase the cars that I was looking at. Thanks to the vehicle history record I probably save some money and heartache.

Thumbnail of user jessicat13
1 review
0 helpful votes
October 13th, 2013

Gives you the very basic information but for the price it was fine. Could be more detailed but at least lets you know if you need more info from the seller.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Dear Jessica,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user dd61
1 review
0 helpful votes
October 1st, 2013

As advertised - basic information - didn't find it was junked.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You D D,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user donw14
1 review
0 helpful votes
October 1st, 2013

As advertised. Thorough

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Don,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user kennedyj1
1 review
1 helpful vote
October 26th, 2013

Some good information about the car I am considering buying. Was worried about the disclaimer at the beginning that I may be dealing with a con artist and also when they tried to sell me the $180 subscription. I hope pressing decline prevents my cc from being charged more than $1.95. Otherwise, I was pleased with the info I obtained from this site for the price compared to the other guys. Just be aware of the hoops to jump and you'll be fine.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Kennedy,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user christinah12
1 review
0 helpful votes
October 10th, 2013

I need to find the information for my vehicle and this site gave everything I needed and a few things I didn't think of. I was very pleased with the information and the pricing.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Christina,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user kathleenc12
1 review
1 helpful vote
February 25th, 2014

I have emailed or chatted live with 3 different "levels" of staff members regarding a car history report. All were very helpful, gave me immediate responses, and answered all my questions. Will recommend this site to friends.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Kathleen,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user genek8
1 review
0 helpful votes
November 26th, 2013
Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Gene,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user annettec4
1 review
1 helpful vote
September 25th, 2013

I have no problems with the site or the report. Only thing I would have liked to seen a picture of the vehicle to see that it is the vehicle I'm searching.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Annette,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user richh18
1 review
1 helpful vote
September 25th, 2013

This website give you a lot of information for $1.00. You do have to be careful in it asks if you want Premium service, if not click on decline. Didn't have as much detail as I would have liked but overall gave me enough details to make a decision on purchasing a vehicle or not.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Rich,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user marym92
1 review
0 helpful votes
October 10th, 2013
Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Mary,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user jedt8
1 review
0 helpful votes
February 11th, 2016

The information provided was useful

Thumbnail of user paull50
1 review
0 helpful votes
October 11th, 2013

I got some of the info I needed, although there were not many records on the car I cannot assume it is the sites fault. The registration info was limited and so was the milage record. I would use this site again. Again, it was probably a lack of intel on the car available.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Paul,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user mercedesm2
1 review
0 helpful votes
October 11th, 2013
Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Mercedes,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user cassandrav
1 review
0 helpful votes
November 20th, 2013

First time car buying and wanted quick information about the car. Website was easy to navigate through. Only downfall was I nearly paid 180.00 when i clicked accept. Lukily i caught it in time. $1 for the information I got was fantastic. I will definitely recommend to others.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Cassandra,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user joshv8
1 review
0 helpful votes
September 30th, 2013

As advertised. One dollar gets you the basic report and it's only. 20 for the more comprehensive sections. Just make sure you don't sign up for their service.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Josh,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user peterk83
1 review
0 helpful votes
February 11th, 2016

The information provided by their services saved me potentially thousands of dollars.

Thumbnail of user sachinp
1 review
0 helpful votes
October 14th, 2013

Provided comprehensive information as required. Very useful.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You Sachin,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user michaelg74
1 review
1 helpful vote
January 2nd, 2014

Very informitive report, very helpful live chat, but still didn't learn current owners name or address, not the fault of this site tho. Thank You

Thumbnail of user jbw
1 review
1 helpful vote
October 26th, 2013

I was impressed with the the quality of the site/process, except for the full service plan that if it wasn't for my wife reading along, I would have signed up for :(

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You JB,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

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Thumbnail of user codyo3
David W.

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