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  • VehicleHistoryRecord

Overview

VehicleHistoryRecord has a rating of 3.95 stars from 551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VehicleHistoryRecord most frequently mention customer service, good information, and detailed report. VehicleHistoryRecord ranks 634th among Car Buying sites.

What reviewers want you to know

Positive highlights

  • Excellent customer service and some of the quickest turnaround time I've ever seen.

Critical highlights

No critical highlights yet

How would you rate VehicleHistoryRecord?
Top Positive Review

“Found a Salvage/Rebuilt Car I wasn't looking for!”

Phil M.
2/12/16

My 20 year old son is shopping for his first car, and we thought we found an ideal candidate at a small car lot about 65 miles from our home. Before driving that far, I thought I would check on the car's history. After pulling up a report from VehicleHistory.com, I was shocked to find out this very clean looking "used car" actually had been tagged with a Salvage Title back in late 2011, and then a Rebuilt Title in early 2012. I don't even think I'd like my son to test drive this big fat Question Mark! THANK YOU VehicleHistory.com!

Top Critical Review

“I checked this website on 10/27, the site only mentioned...”

Mirtha B.
11/29/13

I checked this website on 10/27, the site only mentioned a charge of $2.00 but then I was charged $14.95. I let it be (big mistake). The report was ok. I got my car. Now a month later I was charged again $14.95! I texted Cody (my account manager) who mentioned Brian (his manager) will handle this issue personally. I got another text from Cody that my account was closed and to expect an email within 1 hour. Still waiting on the refund. Do not fall for the add! Big scam!

Reviews (551)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32)
Thumbnail of user ahmadr4
1 review
0 helpful votes
December 22nd, 2013

They don't have much info about ur vehicle. Most of information isn't true.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Ahmad,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user teclanr
1 review
0 helpful votes
December 14th, 2013

In order to get your report you have to contact a rep, and then the rep has to contact a manager, and then the manager emails you the report. The report is quite limited, only gives you registrations dates and locations.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Teclan,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user ashleyl20
Ashley L.
1 review
1 helpful vote
December 20th, 2013

There was a problem getting my report and all you can do is chat with someone and all it is, is a computer talking back to you. I had to keep going back in because I wasn't getting my report and got someone different every time.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Ashley,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user larryw24
1 review
0 helpful votes
December 14th, 2013

I still haven't got my full report! Please, Please let us try again for the FULL report!

Thumbnail of user sm547
1 review
1 helpful vote
December 4th, 2013

This company stated there was not enough money in my account for this transaction which was for vehicle history.

When I checked my bank they had taken it out. I spoke with Brian Thompson and he quickly remidied this and sent it out to me which was good customer service.

I was disappointed about the report in general because it only provided info about the title and registation dates. Nothing about previous owner information which is what I really needed. I was hoping to speak to the former owners of the car about what type of maintanence was done on the vehicle in the past.

I guess that IT I'm not privy to that type of info.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello S M,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user eileneh
1 review
1 helpful vote
December 4th, 2013

Terrible, charged me twice for an amount I didn't ok.
What a terrible website. The report didn't tell me anything I didn't know...

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Eilene,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user garthm13
1 review
0 helpful votes
December 21st, 2013

This site is a fraud. They claim to charge $1 per report, but then a charge of $18.95 will show up on your account. The entry will be for a charge called: CARHISTORY.US.ORG *******465 DE

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Garth,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user johng118
1 review
0 helpful votes
December 29th, 2013

NOTHING BUT PROBLEMS TRYING TO MAKE A SIMPLE PURCHASE OF A "CAR FACTS" TYPE REPORT. RESORTED TO A PHONE CALL AFTER FAILURE TO OBTAIN REPORT VIA INTERNET. WHAT I FINALLY RECEIVED WAS NEXT TO "USELESS"! WAS EMAILED A 3 PAGE LISTING OF PREVIOUS OWNERS & MILEAGE.
I PAID FOR THIS?

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello John,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user davide37
1 review
1 helpful vote
January 10th, 2014

UPDATE (1/10/14): If you are filling this out to get a gift card, you are wasting your time. Over two months and I haven't received anything in the mail, nor heard anything else from VehicleHistoryReport. Do NOT leave them a response.

ORIGINAL POST (11/1/13):
I found this via google on the sponsored ads at the top. I read "free" however to get a full report it costs $1, plus if you want extra data it costs another $1.
So I feel the "FREE" was out of proportion to what people actually want, yet I was happy to pay only $2 in comparison to what CarFax charges ($40+).

I had completed this review in exchange for an amazon gift card. They are currently asking for my name and personal address, I'll keep you posted with any updates.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Thank You David,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@vehiclehistoryrecord.com

Best Regards,
David Wilson

Thumbnail of user carolynm12
1 review
0 helpful votes
December 9th, 2013
Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Carolyn,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user michaelb125
1 review
2 helpful votes
October 28th, 2013

Report was so vague it was basically worthless. Tried to trick you into a $180 product upgrade. Now I have to spend the money on a real carfax... Dont waste your $...

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Michael B,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Best Regards,
David Wilson

Thumbnail of user brucem56
1 review
3 helpful votes
November 14th, 2014

Once they have your CC# for the $1 trial they will stick it to you every month for $18.95!
DON'T DO IT!

Tip for consumers:
Rip off, believe it or forget it ;)

Service
Value
Shipping
Returns
Quality
Thumbnail of user gaylel
1 review
0 helpful votes
December 2nd, 2013

I spent two hours trying to get my report. I had to go through live chat, then got email from person working, that did not work, then went through live chat and got the manager who sent me part of the report I paid for. If it always take this long for a report why bother. Go to CarFax, they will get the job done even if it costs more. You get what you pay for.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Gayle,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Best Regards,
David Wilson

Thumbnail of user jacquelinec3
1 review
0 helpful votes
February 22nd, 2014

I paid for the service and never got the report, I talk to them on chat and they said they would send it to me but end result. I never got my car fax report on the car I was looking at. This web site is to good to be true

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Jacqueline,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user richardk26
3 reviews
3 helpful votes
October 11th, 2013

I WENT THROUGH ALL OF THIS AND DID NOT GET ANY INFO ON MY CAR. IT SAID IT WAS FREE BUT AT THE END THEY CHARGED ME A DOLLAR. WITH NO INFO AT ALL NOT ONE THING WAS REPORTED ON THE CAR. A TOTAL WASTE OF TIME

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Richard,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Best Regards,
David Wilson

Thumbnail of user darylm13
1 review
0 helpful votes
October 10th, 2013

I got zero info about my vehicle... nothing

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Daryl,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user jefft27
1 review
1 helpful vote
December 3rd, 2013

On their website it says "Previous Owner Information" and "View the TITLE Information". I believe this to be false advertising because all I needed was the new owner's name since I was the previous owner and forgot whom I sold it to. Their reply was "Unfortunately we do not have access to owner information" Than why does their website state previous owner information. Also, we will see what charges they charged me as I clicked only to pay $1, then they told me my $14.95 will be refunded. If they charged me $14.95 without my permission then I will be reporting them to the BBB and any other authorities.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Jeff,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user whitmanb
1 review
1 helpful vote
December 4th, 2013

Their info says the vehicle is an automatic... it isn't.

Owner History would imply who the "owners" have been, usually an individual or entity. It shows only what Carfax would show without "Owners" at all.

Truly underwhelming, save your $.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Whitman,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user pauls104
2 reviews
2 helpful votes
December 3rd, 2013

After the first submission through their (awful) website, it became unusable - useless.

I did get the vehicle data I requested that day although massively buried within advertising and after navigating through some slightly misleading promotions to get me to sign up for an annual package or some other deal. But that's OK, it was only a buck, right? I was promised a $20 Amazon gift card for writing a review: I wrote a positive -- albeit glowing! -- review but I never got my promised reward.

The second day, after logging in with my new account, entering the VIN and waiting, I was told I had no credits. There was no obvious way to add credits or to charge to the card I had used the previous day (or any other card for that matter). I logged out.

Starting afresh, I entered the VIN at the main page, entered all my information including the card number(s) and was informed that I already had an account with that card and to enter my password. There was nowhere to enter the password but a link was provided with the promise of an email. I clicked that but never received anything.

I tried calling for help and was put on hold for ages. I gave up. I used the chat facility on the web but, despite giving a detailed explanation of my exact problem was (finally) sent over to a 'manager' who wrote me an email containing a partial list of the information I would've requested, had I been able. That's NOT what I wanted. I wanted to be able to use the damned website!

Considering the amount of time and frustration typing in personal information, CC numbers, VIN numbers, typing in explanations, awaiting responses - this is an exercise in abject frustration and I would recommend rather paying CarFax or whomever: remember, you get what you pay for. I paid a buck and that's about all I'd say it was worth.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Paul,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user mirthab1
1 review
1 helpful vote
November 29th, 2013

I checked this website on 10/27, the site only mentioned a charge of $2.00 but then I was charged $14.95. I let it be (big mistake). The report was ok. I got my car. Now a month later I was charged again $14.95! I texted Cody (my account manager) who mentioned Brian (his manager) will handle this issue personally. I got another text from Cody that my account was closed and to expect an email within 1 hour. Still waiting on the refund. Do not fall for the add! Big scam!

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Mirtha,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user leoh22
2 reviews
4 helpful votes
November 26th, 2013

Caveat Emptor If it walks like a duck and quacks like a duck, it just might be a duck. If you hide prices and then try to trick people into paying for things they didn't buy; maybe you are a crook or maybe just not very ethical. Either way what you are doing is taking advantage of people and that is just WRONG!

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Leo,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user patrickt27
1 review
1 helpful vote
October 11th, 2013

SCAM! They stated they only charge $1.00 but because I read a previous review which stated they charged him $14.95 instead of the $1.00, I called my credit card company, and sure enough, they charged $14.95. Now I have to wait for the transaction to post (which can take up to 5 days) and then despute the charge. Oh yeah, the report I got was useless as they can't get any info for vehicles older then 1981, sure wish their site stated that somewhere.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Patrick,

We appreciate your feedback and apologize for the experience you recently had
With our website and services. Please feel free to contact me via email at
manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges
You have incurred.

Thank You

Thumbnail of user kimr29
2 reviews
7 helpful votes
December 4th, 2013

I am not satisfied with this site! I asked a question only to be given a lame response. I will not advise anyone to use this site.
If I could leave a rating less than one star I would do so.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Kim,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user andyb39
1 review
2 helpful votes
November 2nd, 2013

This website seemed like a scam. Lots of hidden charges. You have to read the fine print so you know what youre getting into. Not a very ethical site.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Andy,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user johnc193
1 review
1 helpful vote
November 24th, 2013

Total waste of time the report told me nothing. I was checking on a vehicle I know is salvaged but report said no problem total lie. Stay away scam

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello John,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

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Thumbnail of user codyo3
David W.

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