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Vehicle History has a rating of 3.11 stars from 242 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vehicle History most frequently mention vin number, detailed report, and great service. Vehicle History ranks 9th among Car Buying sites.
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As advertised. Quick, easy, no hassles. Came to my house on time. Michael Mullinax was very professional. Took less than an hour to complete everything, including signing paperwork and presenting a check for the amount estimated on phone. Picked the vehicle up the next day. A pleasure doing business with him and them. Thank you "
The agreement looks like you are paying $1.00 for a report on your car. However, you are charged $28.95! We received a text moments after I agreed to the $1.00. "Chase Fraud: Did (my name) charge $28.95 at VEHICLE HISTORY on 8/07? Reply YES or NO." We replied NO and my credit card was instantly closed down! Clearly, Chase has had problems with VEHICLE HISTORY in the past to send me a fraud alert. Now, I have to update all my auto payments relating to my card! To say that I'm angry is an understatement! Do not do business with this company, you will be sorry.
The agreement looks like you are paying $1.00 for a report on your car. However, you are charged $28.95! We received a text moments after I agreed to the $1.00. "Chase Fraud: Did (my name) charge $28.95 at VEHICLE HISTORY on 8/07? Reply YES or NO."
We replied NO and my credit card was instantly closed down! Clearly, Chase has had problems with VEHICLE HISTORY in the past to send me a fraud alert. Now, I have to update all my auto payments relating to my card! To say that I'm angry is an understatement! Do not do business with this company, you will be sorry.
Tip for consumers:
You will be sorry if you use this site. Clearly Chase has had problems with them because they sent me a FRAUD ALERT!
Products used:
NONE
They do not accept all the negative reviews that people try to put on there site, About vehicles that they own, I tried to 2 different times in October/ 2022, To put a review about, The use 2018/ Chevy Cruze that i have, About a intermittent problem with the brakes The reviews were showing, After i finish writing them, But within less then hour, I went back on the site, My review was not showing anymore.
Tip for consumers:
There report on vehicles, Are not accurate, They showed when i done a vin number lookup on there site, For my car, That my car was in on a recall, For a problem with the brakes on it, I contacted gm customer service, in Canada, A couple of days before i done the vin number check on my car on the Vehicle History Site, The person that i was talking to at gm customer service told me, That my car wasn,t in on that recall, From the gm plant, Where my car come out of,
Products used:
Vin number lookup
Hi Gregory,
Thank you for taking the time to share your experience with us. I would like to apologize for all the trouble and inconvenience this has caused you. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into this issue during your purchase of our service.
I am sorry that the report is missing some information you needed. Your feedback helps us to improve service for everyone.
Please also allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-730-5194 or contact me directly at support@vehiclehistory.com to discuss this in detail.
Hope to hear from you soon.
--
Vanessa
CS Manager
vehiclehistory.com
Horrible customer service and site. I was overcharged when it mentioned a certain price and then they put me in a monthly payment. When I tried to get a refund through chat and email support, 3 times I had to ask for a refund. All times they stated it was being canceled then even tho I canceled it a week prior. They don't send email confirmations and don't even try to contact you for help. Said a week ago that it would be 3-5 days for a refund posted but I see no pending refunds and no email confirmation. Worse company and service ever. They do not even try to help you. Just empty words about having tech support reach you shortly. Do not go through this horrible company. My worst experience EVER trying to get service and help.
Tip for consumers:
Don’t use their services or spend money. You’ll wait forever on replies and no proof of refund.
Products used:
Online history report for a car
Say cost is 1.00 and then get charged another 18.95, signed up for the 1.00 report, they charged 1.00 then charged 18.95, looks like a scam Plus it did not show an accident that Carfax shows
This is an update on my prior review which was based on a promise of a $10 amazon card for a 5 star review. Vehiclehistory.com never sent the giftcard and never responded to emails inquiring about it. Liars and scam artists
VehicleHistory.com is scam! I agreed to a 1.00 charge, then was charged 19.95. I called support and was issued a confirmation number cancelling all future charges but was told that i agreed to the online bill of 19.99, it had been processed and they would not do anything about that. I have contested the charge with my credit card company, and have a standing agreement with them that if it reappears next month they will credit my account and then i would have to cancel the card/change the account number..
Hello Ron,
I apologize for the inconvenience and would like to offer a refund immediately. Please contact me via email at manager@vehiclehistory.com or by phone at 855-730-5194 today for a full refund.
Thank you,
Vanessa Hernandez
manager@vehiclehistory.com
855-730-5194
Well... DO NOT use this site. I wanted info about a vehicle the other day and was charged more than I expected to pay. Today they said I would receive and email if I gave them information, which they already have, to resolve the issue I had with them. Tonight I was told I would receive an email within an HOUR, no message rec'd yet. I, too, was told I would receive a gift card for amazon if I would reconsider my comments on this site. Believe me I will share this with everyone I know on every social media source available.
Hello Kim,
I apologize for the inconvenience and would like to offer a refund immediately. Please contact me via email at manager@vehiclehistory.com or by phone at 855-730-5194 today for a full refund.
Thank you,
Andy Wright
manager@vehiclehistory.com
855-730-5194
Gain trust and grow your business with customer reviews.
Powerful Information, Easily Accessed
At VehicleHistory.com, customer satisfaction is our priority. We strive to give you the most helpful, point by point, critical data on every vehicle in our database. We're persistently listening to your input and working eagerly every day to enhance our information to provide quick data that is accurate and available.
Whether researching a vehicle history for your car, or the vehicle history of a car you are looking to purchase, we have developed our business to offer a service that will help you find exactly what you are looking for, when you are looking for it. No need to wait in lines at the DMV or wait for the information to come in the mail.
At VehicleHistory.com we take pride in having a full support staff with agents who are trained, skilled and eager to offer you the best possible service, ensuring that you are completely satisfied with your overall experience
KNOW THE HISTORY BEFORE YOU BUY A USED CAR
Our Services
Vehicle History Records
Our Vehicle History database searches through hundreds of millions of national records to provide the most complete and current information available.
Vehicle Guides & Articles
Our goal is to offer customers more than just vehicle history reports. We want our customers to make smart decisions in the buying and selling process. We provide updates and guides that will be rich with information to help understand the auto industry.
Industry Recommendations
Looking for an insurance provider? Need to finance or refinance your vehicle? Can’t decide which repair shop to use? Let us help you. We can recommend services that will save you money and get the best service possible.
VehicleHistory.com was created to provide a free and valuable resource for the automobile industry. Free Vehicle History reports and VIN Checks are available to the public at no charge. Resources for the vehicle buying and selling process are also made available using industry experts to research and create valuable information articles and tools.
Hi Judy,
Thank you for taking the time to share your experience with us. I would like to apologize for all the trouble and inconvenience this has caused you. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into this issue during your purchase of our service.
I am sorry that the report is missing some information you needed. Your feedback helps us to improve service for everyone.
Please also allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-730-5194 or contact me directly at support@vehiclehistory.com to discuss this in detail.
Hope to hear from you soon.
--
Vanessa
CS Manager
vehiclehistory.com