• Vehicle History

2017 CUSTOMER CHOICE AWARD

Vehicle History

Overview

Vehicle History has a rating of 3.11 stars from 242 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vehicle History most frequently mention vin number, detailed report, and great service. Vehicle History ranks 9th among Car Buying sites.

  • Returns
    4
Positive reviews (last 12 months): 0%
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What reviewers want you to know

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How would you rate Vehicle History?
Top Positive Review

“PURCHASSE OF MY JEEP”

Edward G.
6/1/21

As advertised. Quick, easy, no hassles. Came to my house on time. Michael Mullinax was very professional. Took less than an hour to complete everything, including signing paperwork and presenting a check for the amount estimated on phone. Picked the vehicle up the next day. A pleasure doing business with him and them. Thank you "

Top Critical Review

“Scam, got charged $28.95 instead of $1.00! Closed down my cred it card!”

Judy A.
8/8/23

The agreement looks like you are paying $1.00 for a report on your car. However, you are charged $28.95! We received a text moments after I agreed to the $1.00. "Chase Fraud: Did (my name) charge $28.95 at VEHICLE HISTORY on 8/07? Reply YES or NO." We replied NO and my credit card was instantly closed down! Clearly, Chase has had problems with VEHICLE HISTORY in the past to send me a fraud alert. Now, I have to update all my auto payments relating to my card! To say that I'm angry is an understatement! Do not do business with this company, you will be sorry.

Reviews (242)

Rating

Timeframe

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Reviews that mention popular keywords

vehicle history (25)
Thumbnail of user edwardg454
1 review
44 helpful votes
June 1st, 2021

As advertised. Quick, easy, no hassles. Came to my house on time. Michael Mullinax was very professional. Took less than an hour to complete everything, including signing paperwork and presenting a check for the amount estimated on phone. Picked the vehicle up the next day. A pleasure doing business with him and them. Thank you "

Service
Value
Shipping
Quality
Thumbnail of user judyarizpe
1 review
0 helpful votes
August 8th, 2023

The agreement looks like you are paying $1.00 for a report on your car. However, you are charged $28.95! We received a text moments after I agreed to the $1.00. "Chase Fraud: Did (my name) charge $28.95 at VEHICLE HISTORY on 8/07? Reply YES or NO."
We replied NO and my credit card was instantly closed down! Clearly, Chase has had problems with VEHICLE HISTORY in the past to send me a fraud alert. Now, I have to update all my auto payments relating to my card! To say that I'm angry is an understatement! Do not do business with this company, you will be sorry.

Tip for consumers:
You will be sorry if you use this site. Clearly Chase has had problems with them because they sent me a FRAUD ALERT!

Products used:
NONE

Service
Value
Returns
Quality
Thumbnail of user karmenj4
Vanessa H. – Vehicle History Rep

Hi Judy,

Thank you for taking the time to share your experience with us. I would like to apologize for all the trouble and inconvenience this has caused you. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into this issue during your purchase of our service.

I am sorry that the report is missing some information you needed. Your feedback helps us to improve service for everyone.

Please also allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-730-5194 or contact me directly at support@vehiclehistory.com to discuss this in detail.

Hope to hear from you soon.

--
Vanessa
CS Manager
vehiclehistory.com

Thumbnail of user sebastiang55
5 reviews
0 helpful votes
December 9th, 2021

I have recently bought a car from my friends but he seemed so suspicious to me, and I started to think that he probably could cheat on me. He told me that everything is okay with his car and I trusted his word because we have been acquinted for more than ten years. Anyway, when I started to suspect him in cheating I applied to this company in order to check the vehicle history in order to understand what was going on with his car during the tim when he owned it. I checked everything quite fast and I want to thank this company for providing me with such an opportunity.

Thumbnail of user rastyl
2 reviews
1 helpful vote
May 26th, 2020

No unclear charges, everything is transparent. I looked for used cars, and I guess I've finally chosen one. Happy to come across teh site.

Thumbnail of user karenh1953
1 review
0 helpful votes
October 4th, 2020

For a dollar, I got a ton of information about a vehicle I was interested in buying. I learned about any recalls it had had, how many owners/times sold as well as when and where it was manufactured and what "incidents" were reported on this vehicle. It is well worth the cost. Additionally, I got a several texts from a live person when I was looking ( late night on a Saturday) to make sure that I had received access to the information and would answer any qirlestions I might have had. Was nice that it wasn't an automated thing. What a great service.

Thumbnail of user gregoryd535
1 review
0 helpful votes
October 9th, 2022

They do not accept all the negative reviews that people try to put on there site, About vehicles that they own, I tried to 2 different times in October/ 2022, To put a review about, The use 2018/ Chevy Cruze that i have, About a intermittent problem with the brakes The reviews were showing, After i finish writing them, But within less then hour, I went back on the site, My review was not showing anymore.

Tip for consumers:
There report on vehicles, Are not accurate, They showed when i done a vin number lookup on there site, For my car, That my car was in on a recall, For a problem with the brakes on it, I contacted gm customer service, in Canada, A couple of days before i done the vin number check on my car on the Vehicle History Site, The person that i was talking to at gm customer service told me, That my car wasn,t in on that recall, From the gm plant, Where my car come out of,

Products used:
Vin number lookup

Thumbnail of user karmenj4
Vanessa H. – Vehicle History Rep

Hi Gregory,

Thank you for taking the time to share your experience with us. I would like to apologize for all the trouble and inconvenience this has caused you. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into this issue during your purchase of our service.

I am sorry that the report is missing some information you needed. Your feedback helps us to improve service for everyone.

Please also allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-730-5194 or contact me directly at support@vehiclehistory.com to discuss this in detail.

Hope to hear from you soon.

--
Vanessa
CS Manager
vehiclehistory.com

Thumbnail of user melisab20
1 review
3 helpful votes
September 9th, 2020

Was charged the advertised 1.00. Then charged again 3 more times for unauthorized transactions. Called the number asking for a refund and was told I would receive a call back. Have not heard back at all. Submitting a claim with my bank.

Thumbnail of user danielles520
1 review
0 helpful votes
October 2nd, 2020

Provided what I requested without a lot of BS. It only cost 1.00 so reasonable for sure and gives u a customer service contact just in case so ur not just left wondering should u have a problem great!

Thumbnail of user walters297
1 review
0 helpful votes
October 5th, 2020

Located the vehicle in a matter of minutes and retrieved all the info in less than 10 minutes. Was fast and easy to do, very easy site to navigate. Thanks for a site that works.

Thumbnail of user brandieh11
1 review
0 helpful votes
October 4th, 2020

I was given a very detailed report of the car I was interested in. And they even offer more facts about the car if you want them. It was also easy to understand and follow. I will be using this company for my car shopping!

Thumbnail of user angelad818
1 review
0 helpful votes
April 24th, 2021

Horrible customer service and site. I was overcharged when it mentioned a certain price and then they put me in a monthly payment. When I tried to get a refund through chat and email support, 3 times I had to ask for a refund. All times they stated it was being canceled then even tho I canceled it a week prior. They don't send email confirmations and don't even try to contact you for help. Said a week ago that it would be 3-5 days for a refund posted but I see no pending refunds and no email confirmation. Worse company and service ever. They do not even try to help you. Just empty words about having tech support reach you shortly. Do not go through this horrible company. My worst experience EVER trying to get service and help.

Tip for consumers:
Don’t use their services or spend money. You’ll wait forever on replies and no proof of refund.

Products used:
Online history report for a car

Service
Value
Returns
Thumbnail of user derekt43
1 review
3 helpful votes
August 31st, 2018

I own a 2018 Nissan Murano Platinum model. Generally the car is great, but I have one small irritating complaint. The Driver's Information Screen, directly in front of the Driver, fades away in strong sunlight, but is fine and legible in the garage or at night.
The local Service Dept. instructed me to fix this problem by placing a piece of tape over the light sensor on the top of the dashboard, and not to use the Auto headlight setting.
My car now thinks it is night all the time. Anybody else have any ideas?

Thumbnail of user husseina28
1 review
0 helpful votes
January 20th, 2021

لا توجد رسوم غير واضحة ، كل شيء شفاف. لقد بحثت عن سيارات مستعملة ، وأعتقد أنني أخيرًا...
لا توجد رسوم غير واضحة ، كل شيء شفاف. لقد بحثت عن سيارات مستعملة ، وأعتقد أنني أخيرًا...

Service
Value
Shipping
Thumbnail of user brodeem
1 review
0 helpful votes
September 3rd, 2020

I was looking at the 2007 gmc and one of the specs was a 6.0l vortec and it says it runs diesel fuel. And it even has a diesel cap on its tank. Here's the deal that year up to today the Diesel engine is a duramax and the gas engine is a v8 vortec. Keep this in mind you put the wrong fuel in your truck it's over for that engine if you run it too long on that tank.

Thumbnail of user user2647
1 review
0 helpful votes
April 18th, 2021

هذا المواقع تسهل عمليه شراء السيارات وبمصداقيه لانه توجد مواقع خادعه يققومون بنشر صور لسيارات وبعد ذلك تتفاجئ بان السياره توجد بها مشاكل

Tip for consumers:
موقع ذو مصداقيه برايي الشخصي

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberth2595
1 review
0 helpful votes
October 7th, 2020

The report was missing information a bout title. Who had it and where is located. I was looking for a title # & who's name...

Thumbnail of user jonh329
1 review
0 helpful votes
August 3rd, 2020

Say cost is 1.00 and then get charged another 18.95, signed up for the 1.00 report, they charged 1.00 then charged 18.95, looks like a scam Plus it did not show an accident that Carfax shows

Thumbnail of user denises672
1 review
0 helpful votes
October 2nd, 2020

Gave all information on this car that I needed thank you so much. I'm sure you will find what you need also

Thumbnail of user natalies89
1 review
0 helpful votes
September 5th, 2017

Absolutely love this site. They are FREE, no hidden fees. It's been so nice especially when looking at buying a used car. It's been my go to website during the whole process. Works well, runs quickly, provides the information I need to make a smart buying decision. Also like the fact they bring in the Edmunds fair market value into the report as well. Saves me a lot of time.

Thumbnail of user chrisc385
1 review
3 helpful votes
September 5th, 2017

This is an update on my prior review which was based on a promise of a $10 amazon card for a 5 star review. Vehiclehistory.com never sent the giftcard and never responded to emails inquiring about it. Liars and scam artists

Thumbnail of user thaisab
1 review
0 helpful votes
September 1st, 2017

I was looking for some more information on a used car with a price that seemed too good to be true. Vehicle History's website came up when I was searching for a free site to search a VIN number so I checked it out. I got detailed info on recalls, damage, repairs--everything I wanted to know without having to create an account or input my personal info anywhere! Thank you for this awesome resource!

Thumbnail of user mandar7
1 review
1 helpful vote
September 5th, 2017

I tried to do a VIN lookup on 10 other sites... only to find out they told me nothing helpful and wanted my money. It's hard enough affording a car, but to think about also having to pay to look into potential purchases is just annoying. I appreciate Vehicle History's thorough report, it has everything I want to know and more! So very easy to use and will be recommending this to everyone I know! Thank you for making a difficult task a little bit easier on people!

Thumbnail of user jamess583
2 reviews
0 helpful votes
July 30th, 2017

My wife's Infiniti just experienced catastrophic engine failure and we are looking to purchase an inexpensive cash car. We found a few we liked that seemed too good to be true. After researching more on the vin of the vehicles we found out why the deals seemed too good. There were a bunch of issues with the vehicle. I think this site just saved me $12,000. Thank you for the free, detailed report.

Thumbnail of user charlesw127
1 review
0 helpful votes
August 28th, 2017

Awesome website!. Wished I had found it sooner before shelling $70 to Carfax for only 5 VIN number checks. Keep up the good work. I'll definitely recommend this site to all my coworkers and friends who are thinking about buying or selling their vehicle.

Thumbnail of user ronw16
1 review
5 helpful votes
September 20th, 2012

VehicleHistory.com is scam! I agreed to a 1.00 charge, then was charged 19.95. I called support and was issued a confirmation number cancelling all future charges but was told that i agreed to the online bill of 19.99, it had been processed and they would not do anything about that. I have contested the charge with my credit card company, and have a standing agreement with them that if it reappears next month they will credit my account and then i would have to cancel the card/change the account number..

Thumbnail of user karmenj4
Vanessa H. – Vehicle History Rep

Hello Ron,

I apologize for the inconvenience and would like to offer a refund immediately. Please contact me via email at manager@vehiclehistory.com or by phone at 855-730-5194 today for a full refund.

Thank you,
Vanessa Hernandez
manager@vehiclehistory.com
855-730-5194

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From the business

Powerful Information, Easily Accessed

At VehicleHistory.com, customer satisfaction is our priority. We strive to give you the most helpful, point by point, critical data on every vehicle in our database. We're persistently listening to your input and working eagerly every day to enhance our information to provide quick data that is accurate and available.

Whether researching a vehicle history for your car, or the vehicle history of a car you are looking to purchase, we have developed our business to offer a service that will help you find exactly what you are looking for, when you are looking for it. No need to wait in lines at the DMV or wait for the information to come in the mail.

At VehicleHistory.com we take pride in having a full support staff with agents who are trained, skilled and eager to offer you the best possible service, ensuring that you are completely satisfied with your overall experience

KNOW THE HISTORY BEFORE YOU BUY A USED CAR

Our Services

Vehicle History Records
Our Vehicle History database searches through hundreds of millions of national records to provide the most complete and current information available.

Vehicle Guides & Articles
Our goal is to offer customers more than just vehicle history reports. We want our customers to make smart decisions in the buying and selling process. We provide updates and guides that will be rich with information to help understand the auto industry.

Industry Recommendations
Looking for an insurance provider? Need to finance or refinance your vehicle? Can’t decide which repair shop to use? Let us help you. We can recommend services that will save you money and get the best service possible.

Business History

VehicleHistory.com was created to provide a free and valuable resource for the automobile industry. Free Vehicle History reports and VIN Checks are available to the public at no charge. Resources for the vehicle buying and selling process are also made available using industry experts to research and create valuable information articles and tools.

Company Representative

Thumbnail of user karmenj4
Vanessa H.
Customer Service Manager

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