• Vbridal

Vbridal

Overview

Vbridal has a rating of 3.7 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vbridal most frequently mention customer service, wedding dress, and good quality. Vbridal ranks 19th among Wedding Dresses sites.

  • Service
    30
  • Value
    32
  • Shipping
    26
  • Quality
    27
11
See all photos

What reviewers want you to know

Positive highlights

  • Beautiful dress, fast delivery and prompt customer service.
  • The wedding dress I received is extremely beautiful.

Critical highlights

No critical highlights yet

How would you rate Vbridal?
Top Positive Review

“Expectations exceeded”

Rachel B.
7/11/16

For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).

Top Critical Review

“MAJOR SCAM! AVOID THIS COMPANY!”

Joan H.
4/4/20

I ordered a dress for my daughter's wedding and was sent the wrong dress and it had the hanger loops sewn into the outside of the dress! I complained and sent pictures of the dress to prove the defects and the fact that it was the wrong dress that they sent. Because of the rush I was in, I re-ordered the original dress I had selected and paid again. I was absolutely shocked when they did exactly the same thing a second time. Wrong dress again and poor workmanship. I have written and sent pictures 6X and have not received an answer. I am being completely ignored now that they have my money. Their mistake is not knowing that I am an attorney and I intend to go after them so they can't do this to another customer ever again.

Reviews (147)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (26) wedding dress (27)
Thumbnail of user rachelb89
1 review
38 helpful votes
July 11th, 2016
Verified purchase

For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).

Thumbnail of user natalyb3
1 review
26 helpful votes
April 13th, 2016

Of course this isn't going to be high quality so don't have your expectations to high. I had a sequin bridesmaids dress custom made and it turned out gorgeous. I paid $150 that could of been $350 if I would have ordered it from another website. There customer service is outstanding! They helped me find the dress. I recommend risking it if you are on a budget.

Thumbnail of user corinneh7
1 review
12 helpful votes
July 15th, 2016
Verified purchase

Dear Vbridal, I've received my dresses yesterday, just 3 weeks after ordering - 1 wedding robe and 1 party robe. I'm absolutely impressed about your service, great quality of the lace as well as the fabrics and both dresses are suiting me perfectly since I've ordered customs size! Stunning!
For sure I will recommend you to all my friends and I've even just ordered an additional Party robe:)
Would wish other companies would take you as an example of what a good service looks like, impressive really!
A pleasure to be your customer!

Thumbnail of user cathyw31
1 review
2 helpful votes
July 10th, 2016
Verified purchase

Ordering went smoothly - change needed to measurements successful!
Staff replied to emails promptly. Tracking shipment interesting to see where dress was coming from, little delay in receiving it/confusion as we were away and mail was not delivered, no notice left - so tracking very helpful!
Dress is lovely! As I expected! Can't wait to wear it in August for my sons wedding.

Thumbnail of user linab5
1 review
2 helpful votes
March 19th, 2016
Verified purchase

I ordered a A-Line/Princess wedding dress with Vbridal and the dress i received yesterday was very beautiful. The quality was pretty upstanding and the manual work done with a lot of care. Client service was very helpful and all my requirements (im not an easy client) have been taken into account. The team gave good advice on the right petticoat for me and always was fast in replying to my emails. Thank you Vbridal for such a lovely wedding dress!

Service
Value
Shipping
Quality
Thumbnail of user susans320
2 reviews
3 helpful votes
April 5th, 2017

My friend told me about this website and honestly this being my second wedding (his first) I wasn't going to go fancy or expensive. She happened to save the name because her daughters friend purchased a prom gown from them. I found the perfect gown (was having difficulty) and though I was really nervous I took a leap. It arrived last Monday and I couldn't be happier for the price. I did custom and it's almost perfect. To soon to tell depending on shoes and back working out if I'll even need any adjustments. They kept in touch with me. Was surprisingly quick. Very happy!

Thumbnail of user annas169
1 review
2 helpful votes
August 6th, 2016
Verified purchase

I bought two dresses. Both stunningly beautiful. Hand-tailored, top-of-the-line fabric. Took them to my local seamstress for minor alterations for the perfect, custom fit. When buying, take your measurements, and the size from their sizing chart that fits closest. Then take to a local seamstress for your final fitting (if necessary).

I truly look forward to wearing my dresses. One for my upcoming marriage- wanted simple, elegant, knee-length, pink. One as a guest at a wedding, same day.

I've already referred VBridal to my family and friends!

Thumbnail of user joanh261
1 review
18 helpful votes
April 4th, 2020

I ordered a dress for my daughter's wedding and was sent the wrong dress and it had the hanger loops sewn into the outside of the dress! I complained and sent pictures of the dress to prove the defects and the fact that it was the wrong dress that they sent. Because of the rush I was in, I re-ordered the original dress I had selected and paid again. I was absolutely shocked when they did exactly the same thing a second time. Wrong dress again and poor workmanship. I have written and sent pictures 6X and have not received an answer. I am being completely ignored now that they have my money. Their mistake is not knowing that I am an attorney and I intend to go after them so they can't do this to another customer ever again.

Thumbnail of user nelliek5
1 review
0 helpful votes
August 3rd, 2016
Verified purchase

Beställde brudklänning från Vbridal.
Snabb hjälp med frågor på chaten.
Klänningen kom snabbare än utlovat, drygt 2 veckors leveranstid.
Klänning beställd med specialmått, satt perfekt.
Det negativa jag kan säga är att en fråga av många på chaten var inte korrekt besvarad men är ändå nöjd. Vid första snabbprovningen av klänningen så ser inte knapparna i ryggen ut att sitta i exakt rak linje, tror dock att det är lätt åtgärdat, kanske till och räcker med att stryka den.

Thumbnail of user shulerb
1 review
26 helpful votes
August 5th, 2016
Verified purchase

I received compliments on the dress at my daughter's wedding. I was, however, disappointed that the dress was not as presented in the photo. The netting on the upper portion was white and not nude or a skin tone. You should inquire the customer what color netting they would prefer. The dress was still pretty and fit me very well. All those I have contacted with your company have been very professional, but there seems to be a slight language barrier at times.

Thumbnail of user elsal6
1 review
1 helpful vote
February 18th, 2016

I have done some research for this website, and I had to admit my worries of this shopping experience. Luckily, I'm more than satisfied with the final result.

The dress fits well on me and the fabric doesn't look cheap or something. I love the dress and now I am extremely happy with my choice.

Very likely I'll do some other purchase here in the future!

Tip for consumers:
You are suggested to contact the customer service and get more info about the dress you like. After doing the research, you can be more sure about the result you'll get.

Service
Value
Shipping
Quality
Thumbnail of user candyj5
1 review
2 helpful votes
July 9th, 2016

I was having a hard time finding a dress for my daughter's wedding and feel in love with a dress on the Vbridal site. The whole experience was great. One of their reps chatted with me to help make sure I knew exactly how to order. They asked for precise measurements and even contacted me when one of my measurements seemed off compared to the others (and they were right - I'd measured wrong. Creation and shipping were actually a little earlier than anticipated and the whole result is a beautiful dress that I'm going to feel very confident in.

Thumbnail of user emmav8
1 review
2 helpful votes
February 3rd, 2016

The wedding dress I received is extremely beautiful. I was somewhat sceptical of online shopping, and this experience really encouraged me. The dress received is exactly the same as the picture, and the quality is really good. Also I'd like to mention that their customer service is very nice and kind.

Service
Value
Quality
Thumbnail of user tinal66
1 review
2 helpful votes
May 30th, 2016

Tailor made dress delivered in good time. Excellent customer service via email and live chat. Beautiful dress with lovely detail. Would definitely recommend and use again. Well done - I am hard to impress and you managed!

Thumbnail of user mariap112
1 review
1 helpful vote
July 12th, 2016
Verified purchase

I am a petite lady so decided to try made to measure
And was delighted with the outcome! Perfect fit.
I also loved the champagne colour! I now feel confident
To return to this site in the near future to order my
Bridesmaids dresses for my future wedding.

Thumbnail of user jamieb564
1 review
0 helpful votes
September 22nd, 2020

When I got the dress it was so heavy and so long I couldn't even wear it. When I tried to return it nobody will respond to me and its been over a mth

Thumbnail of user lynnb75
1 review
3 helpful votes
July 9th, 2016
Verified purchase

1st class from start to finish
Great communication
Easy to do measurements
Fast shipping
And most of all... A beautifully made dress.
So so happy thank you
I will definitely recommend this company

Thumbnail of user cinziat
1 review
1 helpful vote
August 15th, 2016
Verified purchase

I have received my order fully in time and according to my order and custom size. It is very beautiful and of good quality. I am very satisfied and happy and so I am going to do my second order now. Many compliments to Vbridal team and thank you very much for your support and cooperation.

Thumbnail of user maxineh2
1 review
0 helpful votes
August 28th, 2015

I purchased a mother of the bride dress which I am extremely happy with. I also ordered another jacket in a larger size at a later date. I couldnt have been more pleased with the help I received. Thank you so much. I would reccomend this company to anyone.

Thumbnail of user jenniferf77
1 review
2 helpful votes
August 2nd, 2016
Verified purchase

Customer service surpassed any customer service I have ever received with an online purchase. As most people dont, I did not read the processing time before purchasing. Between tailoring and shipping it's approx. 16-21 days and I ordered 18 days before an event. I emailed them 5 days after order to express concern with delivery date and within one day got a response and was told they would do everything they could to get it to me 2 days before the event. At that time I modified measurements as I decided to measure myself since we were cutting it short on time and wouldnt be able to get it altered here. I was told they would adjust the measurements no problem and it would still be on schedule. Dress arrived 2 days earlier than anticipated! The dress is EXACTLY as pictured and the quality of the fabric is exquisite. Fabric is silky yet thick enough to give breast some support and measurements were perfect.
L-O-V-E the dress!

Service
Value
Shipping
Quality
Thumbnail of user abigalee
1 review
4 helpful votes
January 20th, 2017

I ordered my prom dress from them last year and it was absolutelyPERFECT! It was exactly what the picture looked like and was extremely well made. I have been looking on their website for a wedding dress and emailing them to wee what the dresses actualy look like becuase my body is very unforgiving so I need to see what the dress actualy looks like... anyways that have worked wit me so so so so so well! They have sent me pictures of the dresses in the manikin! All dresses they have sent pictures of look just like photo they post! I am still looking for the perfect dress but I will not go to a different website becuase of how good their customer service is!

Thumbnail of user annek79
1 review
19 helpful votes
November 2nd, 2017

I ordered a dress for my son's wedding. The color I ordered was a light tan, the dress I got was cooper in color. Vbridal will not refund me even after emailing them the obvious color difference with pictures. I am very sad and heart broken because I LOVED the dress itself just not the cooper color. I believe in miracles and wish Vbridal would refund me the 321.00 dress or give me a new one in the light tan color.

Thumbnail of user vbridalv
Vbridal V. – Vbridal Rep

Thank you for your sharing.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.

Would you please tell us your order number? Or you may also send us emails to our service@vbridal.net with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,
Vbridal

Thumbnail of user shrutij3
1 review
1 helpful vote
September 5th, 2016
Verified purchase

It was way more beautiful than i expected and i am very happy with my gown!

Thumbnail of user haidya
2 reviews
0 helpful votes
April 8th, 2017

It was a great experience. The quality of their products more than perfect and their prices are the cheapest comparing with others. I recommended them to all my relative, friends and family. They are the best.

Thumbnail of user nikkiz2
1 review
3 helpful votes
March 25th, 2016
Verified purchase

I ordered my wedding dress through Vbridal's website and chose the made to measure option to be sure the dress would fit me well. The communication with them was excellent they double checked the measurements with me before started to make my dress to be able to provide the best fitting. I was nervously waiting for how my dress will turn out to look. I shouldn't have been worried. The dress I received was perfect! Beautiful, had a good weight to it and I could tell it was carefully made. Very good quality! I cannot wait for my big day to arrive so I can finally wear my dress :)) )

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From the business

Founded in 2011, Vbridal is dedicated to the offering of the largest selection of wedding dresses, wedding party dresses, and special occasion dresses. With size and color customization available, you can always tailor our dresses to your taste and have them flatter your figure at any time.

Company Representative

Thumbnail of user vbridalv
Vbridal V.
In Love, We Trust
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