• Vanguard

Vanguard

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Vanguard has a rating of 2.63 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vanguard most frequently mention customer service problems. Vanguard ranks 334th among Financial Advisory sites.

  • Service
    22
  • Value
    21
  • Quality
    21
Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
See all photos
How would you rate Vanguard?
Top Positive Review

“Great company”

Pheonix D.
12/24/23

Has the solid and best overall online service hands down! Have been using for years and never let me down when given the time! Would highly recommend and stand behind 11 years running!

Top Critical Review

“I found a solution to their SCAM.”

Edward L.
1/9/24

Vanguard seems to be all legit but i can certify they are a scam company after dealing with them. They refused to pay my 401k, and anytime i call they always promise it will be resolved as they are working on it but for 2 months i got nothing. Thankfully i stumbled upon Affinity Intell on google and they were able to use their legal expertise to earn me a court settlement leading to the refund of all my money that was withheld in the vanguard account.

Reviews (70)

Rating

Timeframe

Other

Thumbnail of user pheonixdragonv
3 reviews
0 helpful votes
December 24th, 2023

Has the solid and best overall online service hands down! Have been using for years and never let me down when given the time! Would highly recommend and stand behind 11 years running!

Tip for consumers:
Great!!

Products used:
401k

Service
Value
Quality
Thumbnail of user elizabethanneb2
6 reviews
3 helpful votes
January 28th, 2023

My father had the upmost trust in this company and now that he has passed on, I find that they are as helpful, honest and polite as he said they were. They are happy to do a bit of hand-holding with me, as I figure out how best to manage my affairs. I could not recommend them more highly!

Service
Value
Quality
Thumbnail of user mountains1
114 reviews
242 helpful votes
November 6th, 2019

This company is run like an old - school Bostonian financial advising firm. The consultants are educated ladies and gentleman with personal experience in finance, investment and/or banking. Many have MBAs or were business majors in college.

They encourage diversified portfolios; the more you invest the more you advance in terms of representation and access to consultation.

I have been associated with Vanguard for quite some time and remain pleased and impressed by their competence and savvy expertise.

Five stars...

Thumbnail of user denisek49
1 review
0 helpful votes
July 12th, 2017

Very easy to setup an account. I got an account through my employer and really like it so far. Their performance is solid as well.

Thumbnail of user jazzminem1
5 reviews
2 helpful votes
October 29th, 2017

El mejor periódico que he leído excelente, noticias verdaderas precisas, se los recomiendo. Mi tía lo compra todos los días

Thumbnail of user isajob
11 reviews
16 helpful votes
June 19th, 2016

Been with them for 18 years. Every single year, when we compare, we are reminded it was the very best choice we ever made. We like to have "some" say in our investments, not leave it 100% to a stranger, and we like to have someone to "hold our hand", at a very competitive fee. Vanguard does all that for us. Over time, we move more and more of our investments to VGD. Excellent.

Service
Value
Quality
Thumbnail of user karll25
25 reviews
47 helpful votes
September 22nd, 2015

Vanguard has the lowest fees of any broker or money manager. It's the best way to manage your savings and retirement accounts.

Service
Value
Quality
Thumbnail of user michaelp228
5 reviews
1 helpful vote
June 3rd, 2016

No need to be complicated - 4-5 Vanguard funds is all you need.

Thumbnail of user jamess177
4 reviews
10 helpful votes
February 18th, 2016

I've invested with Vanguard for over a decade.
Their Website is well designed.

Thumbnail of user erict60
4 reviews
5 helpful votes
June 20th, 2016

I've invested in the past, They have a great investment platform

Thumbnail of user jerryl29
2 reviews
13 helpful votes
March 31st, 2014

I did a roll over of my IRA. These guys were so helpful I have moved almost all of my accounts to them. They have a selection of funds to hold your money and my experience has been great. And their web site is super.
I have been using this site to trade and hold some stocks - the fees are low and the personalized web view of your investments is very helpful.

Thumbnail of user philliph27
14 reviews
9 helpful votes
October 2nd, 2015

The lowest fees of any investment firm I'm aware of.

Service
Value
Quality
Thumbnail of user wilsong9
8 reviews
24 helpful votes
April 27th, 2013

Vanguard is in my mind the very best financial services company for 90% of Americans. The reason is that it's not a for-profit company owned by random equity holders, it is instead owned by its customers--that is if you buy shares in a Vanguard Fund instead of the profits from managing your money going to some equity holder on the NYSE, the profits go back into reducing your fees. For that reason, Vanguard index funds, and all products for that matter (ETFs, brokerage, IRA, Roth IRA etc.) are really the best deal around.

Thumbnail of user shellyd13
6 reviews
21 helpful votes
June 16th, 2015

You are well taken care of with these people.

Thumbnail of user gregy
10 reviews
33 helpful votes
May 6th, 2013

I use Vanguard for my Roth IRA and brokerage account. They have lower fees than the other companies that my work offered.

Thumbnail of user traceys14
21 reviews
66 helpful votes
June 6th, 2013

I rolled over my IRA to this company. The customer service is superior to my previous investor. They are very easy to reach and nice. Great at explaining my choices too. I would recommend this company for excellent customer service and support.

29 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Follow us to hear our thoughts on investing, retirement, savings, personal finance, the economy, & more. Terms & conditions: https://t.co/7yVOKX7gW3

How do I know I can trust these reviews about Vanguard?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Vanguard?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business