• VampireFreaks

VampireFreaks

Ratings On Other Platforms

Trustpilot
4.8 / 5

Overview

VampireFreaks has a rating of 4.86 stars from 5,185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, great quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    448
  • Value
    279
  • Shipping
    280
  • Quality
    4852

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 95.9%
Positive
1,388
Neutral
29
Negative
31

Instant Feedback

11,317 reviews

21
See all photos

What reviewers want you to know

Positive highlights

  • I've ordered from vampire freaks often and I always enjoy the experience
  • Great quality products that always arrive nicely packaged :)

Critical highlights

  • Spoke to customer service today regarding an extensive delay in my delivery.
How would you rate VampireFreaks?
Business's Favorite Review

“FREE BATTY BONES PLUSH CMON THATS AWESOME”

Raye J.
6/29/20

FREE BATTY BONES PLUSH CMON THATS AWESOME

See full review
Top Positive Review

“This experience was one of the best in my life!”

Kayla S.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reviews (5,185)

Rating

Timeframe

Other

Reviews that mention popular keywords

vampire freaks (389) quality products (113) tripp pants (48) delivery time (27) customer service (383)
Thumbnail of user kaelaw11
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I ordered a tshirt that says 'Vampire' in big red font for my boyfriend as a gift and it arrived on time and in perfect condition! It looked just like the picture and was a comfy length for him. He's 6 ft 1 so sometimes shirts can be too short on his torso, but the one I got for him fit perfectly! It's such a conversation starter too, almost everyone that's passed by while wearing it has made a comment about vampires to him. Loved my experience and will order again!

Reason I chose this business:

The aesthetic of the shop matches what my boyfriend and I wear daily and the prices were reasonable for the items.

Thumbnail of user sabrinas405
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

I am in love with my Dead Romance Flared Pants! They fit true to the size described, and they accentuate all of my beautiful curves with the softest and sexiest velvet! They are also very comfortable and stretchy, yet the material is thick enough to give me the confident support I need for all the quick moves I have to make to catch the right moments with all the live band shots I do as a photographer. Want to turn heads effortlessly? You'll feel like the Belle of the Ball in these feminine yet very practical flared pants!

Reason I chose this business:

I had purchased some lovely and very unique spiked/spine high heel shoes from Vampire Freaks a decade ago. Those shoes were show stoppers at a very important party for me! I am in love with the darkly unique, and elegant styles offered by Vampire Freaks that speak to my true nature... mysterious, sexy, and a bit of show stopper myself! Nothing but love for this company! Now that I'm divorced and getting back out in the music scene, I want clothes that will get me noticed in a wonderful way!

Quality
Thumbnail of user fraisef
1 review
0 helpful votes
July 31st, 2022
Verified purchase

SO amazing! My package shipped the next day after i purchased it which was such a pleasant surprise. I received my order
within a week of the purchase date and it came in such cute packaging! It also had some unexpected free gifts which was very generous. And i received many emails keeping me posted and updated at all times! Very friendly and good service. I'm so happy with this experience and i would definitely recommend vampirefreaks to my friends. :)

Reason I chose this business:

It had the best deal for the pants i was searching for that i was able to find online!

Quality
Thumbnail of user marocoakleymughw
4 reviews
0 helpful votes
April 5th, 2024

I have placed several orders with these folks. Many of the items (especially clothing) are unique and ultra colorful. Shirts you just can't get anywhere else. The more you order from them, the more email 'deals' you get offered - many at ridiculously low prices. I highly recommend them. Shipping to the United States does take a few weeks so order well in advance of your need.

Thumbnail of user yvonnm
1 review
0 helpful votes
April 13th, 2024
Verified purchase

I ordered two jackets they fit perfectly. I wear them every day. I ordered the Medusa and the queen of hearts. They came way before they were supposed to they even double check to make sure I was the owner of my debit card which I greatly appreciate so I know that no one will be trying to order stuff and scam me, definitely ordering from Again Vampire Freaks. Everyone asked me where I'm getting my jackets from and I gladly tell them cannot wait to order again.

They were very friendly they explained to me why they needed proof that it was my debit card. They checked back up with me. Customer service was absolutely perfect.

Reason I chose this business:

This was the only website where I could find a plus size medusa jacket

Service
Thumbnail of user binkz
1 review
0 helpful votes
April 17th, 2024
Verified purchase

What a gorgeous site for all your alternative needs! Super cute how they send emails and put extra goodies in the package :)) . But if your from the Netherlands expect to pay HUGE import fees/taxes. I paid 60% extra on the import taxes excluding the shipping costs... So be aware

Reason I chose this business:

I saw clawedbeauty_101 advertise it and I was instantly hypnotised by all the cute stuff you guys sell :))

Service
Thumbnail of user kaylas727
1 review
0 helpful votes
December 20th, 2023
Verified purchase

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reason I chose this business:

I wanted to try something new and ended up stumbling into this site. I thought their clothing looked really cool so I decided to try it out and it worked out great.

Quality
Thumbnail of user tenishal5
1 review
0 helpful votes
April 12th, 2024
Verified purchase

I Love everything I have purchased so far. The products exceeded my expectations and came perfectly packed with little bonus surprises.

Reason I chose this business:

Dark and Spooky

Thumbnail of user patsyd67
1 review
0 helpful votes
September 5th, 2023
Verified purchase

Your products are very nice but the import fees costed me as much as the products (100$ products-100$ shipping and fees). Maybe you should erase ups from the choices of transport to canada cause they charged me 45$ to pay in advance for me the 23$ of import fees so I had to pay 35$ shipping + 60$ import fees. I learnt that ups are the only one who charge these extra cost that are so damn expensive

No solution to provide. Just said custom fees are not your problem.

Reason I chose this business:

Cause your design are so cool

Service
Quality
Thumbnail of user emilys694
1 review
7 helpful votes
December 1st, 2020

I found a bag from Killstar that I wanted, but it was cheaper through VampireFreaks, and I'd rather support a smaller business. I'm so glad I ordered from them and I will definitely be ordering again! They shipped quickly, sent an email to make sure the transaction went smoothly, and to see if I had any questions. It was packaged very well, and I absolutely loved all the little goodies they included! Thank you so much!

Thumbnail of user yoselinm4
1 review
0 helpful votes
April 10th, 2024
Verified purchase

Had to return the tank tops because of wrong size! But the salt and pepper shaker was a keeper! Love it!

Easy return instructions ! Helpful staff !

Service
Thumbnail of user skyyjimaleeejh
12 reviews
0 helpful votes
April 5th, 2024

They always deliver in a timely manner. Products are quality at good prices. So many products to choose from! Fun site!

Thumbnail of user kaia49
1 review
0 helpful votes
September 1st, 2023
Verified purchase

Overall everything came super fast and with bonus items! Quality wise it's not bad, the sweatshirt is on the thin side and I'm not too pleased with how dark the red looks. The long sleeve looks dope and is so freaking cool! I love the design and love the way it fits. I wish the end of the sleeves had a nicer finish to them but otherwise I love my stuff. Hopefully my friend will like hers too!

Reason I chose this business:

I was recommended VampireFreaks by my alt coworker and am honestly struggling not to impulse buy lol.

Quality
Thumbnail of user dakotaw183
1 review
1 helpful vote
April 25th, 2022

Updating your site on what's in stock would be helpful. The 34 dollar sweater I bought should be more like 10 dollars with its poor terrible quality. And since when did tripp start using plastic chains... I know that's not your fault. The ten percemt off is just to bring there overpriced items back down to normal price so you feel like you're getting a deal but you won't be getting one unless it's more then 10 percent. I do like that they through in a hand bag, stickers, and pins though everything they gave me just felt like cheesey items for a 13 year old emo kid but it was still a nice gesture which is why I give 2 and not one star. On the Asante pant they have a patch on the back in the shape of a triangle it pealed off right away which shows low quality once again then again the patch was ugly anyways.

Tip for consumers:
When buying pants remember they are not the best if quality its not the site really as it is the brands. Remember to get a discount. They're stuff is overpriced and it's really easy to at least get 10 percent off. Those striped 34 dollar ripped sweater look cute and cool but they're basically falling apart when u get them!

Products used:
All the pants

Service
Value
Shipping
Quality
Thumbnail of user angelw263
1 review
0 helpful votes
April 12th, 2024
Verified purchase

My order arrived safely and in a timely manner just like the last time. Will happily order from VampireFreaks again.

Thumbnail of user haileyn28
1 review
0 helpful votes
September 4th, 2023
Verified purchase

I adore goth fashion and do a lot in my local black metal scene, so I think my clothes go hand in hand with my spooky makeup looks; but many websites are crazy overpriced and don't give a ton of variety. I stumbled upon VampireFreaks after doing tons of searching (I had also heard of you prior) and I fine myself coming back for more and more! I love wearing my dresses casually or in corpse paint photoshoots all because of how awesome they make me look!

Reason I chose this business:

Affordable and fair pricing, tons of variety, needed more places to shop, etc

Quality
Thumbnail of user rachaell115
1 review
2 helpful votes
April 8th, 2024
Verified purchase
• Updated review

I love shopping and supporting VampireFreaks. They're like a one stop shop that has all the brands that I enjoy. But better than buying them from other sites, at VampireFreaks, you can actually talk to a real person! They have gone above and beyond and out of their way in the past, to help me with orders, and even did a special Order for me once from a discontinued item that I wanted. There's a live person that always answers the phone during their business hours and knowing that they are a local company makes me feel good about my purchase. They also have a pretty decent reward program. Also, they put together a goth music convention every year, which makes them super awesome! I'm a loyal customer for life.

I love love love this site!
November 18th, 2021
Verified purchase
• Previous review

I love love love this site! They have so many of my favorite brands all in one spot. They always ship their items in a timely manner and always do fantastic follow up customer service to make sure that I'm happy. And sometimes they even send personalized emails thanking you for shopping with them. I've actually had to call them and use their phone customer support which was equally as pleasant. Good folks with great products.

Unlike other chain stores, when I called the customer support I was greeted by a person immediately. They were personable and friendly and resolved my issues immediately. They are very friendly and I highly recommend doing business with them for that purpose alone.

Reason I chose this business:

One of the only websites around that cater to my fashion styles from clothing to home accessories in one spot. And I love that they’re independently ran instead of some corporate machine. Makes me feel better about buying products from them.

Service
Quality
Thumbnail of user sabrinam159
1 review
0 helpful votes
February 13th, 2024
Verified purchase
• Updated review

Awesome happy with everything I received. Good quality on all products easily remove the tags and comfortable. Never had an issue and ordered quite a few times.

Reason I chose this business:

Always been a fan since it was a social site

Quality
Awesome products and fast shipping
May 15th, 2020
Verified purchase
• Previous review

Really easy to navigate through the site. Like everything and the vampire freaks pen is probably my favorite thing ever now. Thanks!

Reason I chose this business:

Fast service

Reason I chose this product:

I liked them

Value
Shipping
Quality
Good
May 15th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Fast service

Reason I chose this product:

I liked them

Thumbnail of user ic53
1 review
0 helpful votes
February 18th, 2024
Verified purchase

My experience on the website was very easy and good. The process took a while but it did come to me and I loved everything about vampirefreaks

Reason I chose this business:

I love the designs and culture around it. I admire local shops and creativity

Quality
Thumbnail of user jammier3
1 review
2 helpful votes
July 10th, 2020
Verified purchase
• Updated review

You sent me the wrong product. I ordered the freak neclace and sent me a zombie neclace. With that said the quality of the product you did send me concerns me looked used or cheaply made with air bubbles through out the peice with a cheap chain I could buy a better quality from hot topic for same price range. Still would like a replacement of the correct item

Reason I chose this business:

I like the Gothic style of your products and the freak neclace look awesome

Reason I chose this product:

The product looked fun and unique bit you sent me the wrong neclace! I got a zombie naclace not my freak neclace I ordered

* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
You sent me the wrong product
July 8th, 2020
Verified site experience
• Previous review

You sent me the wrong product. I ordered the freak neclace and sent me a zombie neclace

Reason I chose this business:

I like the Gothic style of your products and the freak neclace look awesome

Reason I chose this product:

The product looked fun and unique bit you sent me the wrong neclace! I got a zombie naclace not my freak neclace I ordered

Thumbnail of user rosiem194
1 review
0 helpful votes
September 6th, 2023
Verified purchase

This is a great store to shop at, I've bought from them before. I love that there are lots of little things you can add to your cart especially when you're only $5 away from free shipping! Took a bit for the order to process but once it was finalized it was delivered quickly and I'm a happy customer.

Reason I chose this business:

I've shopped here before. I've known about them for a long time, I can't even remember where I heard of them now. But I chose this store because it had lots of cute stuff I wanted to get as Christmas gifts for my family. Second Christmas in a row I've bought from them.

Quality
Thumbnail of user bjh87
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I love the cauldron mug! The wand, only so-so. It is quite heavy and will make a nice weapon!

Thumbnail of user ryans1129
1 review
0 helpful votes
September 5th, 2021
Verified purchase
• Updated review

I didn't get my discount of 20% off trippy products because it didn't load in time, but overall I'm really excited to see what the quality of them are I've heard good things

Quality
I didn't get my discount of 20% off trippy products...
August 24th, 2021
Verified site experience
• Previous review

I didn't get my discount of 20% off trippy products because it didn't load in time, but overall I'm really excited to see what the quality of them are I've heard good things

Thumbnail of user laurab4009
1 review
0 helpful votes
December 27th, 2023
Verified purchase

Was initially worried when I saw it in the US but it arrived fairly quickly and my niece LOVES her dead bunny bag! She can't wait to wear it to school.

I contacted because I was worried about the delivery arriving before Christmas but it arrived way ahead of time and the customer service team were amazing! Thank you.

Reason I chose this business:

It was the only site I knew to have the bag.

Service
Quality
Thumbnail of user anthonyr2078
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Both products I received in less time than I was told, absolutely thrilled about that! They fit perfectly and I would definitely shop with VampireFreaks again!

Reason I chose this business:

Some of my friends had products of VampireFreaks and the designs are just out of this world! So I took a peek at the website and I just had to buy something!

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Company Representative

Thumbnail of user jetb3
Jet B.
Usually responds not within the first month

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4.9
5,185 reviews
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