business logo of VampireFreaks

VampireFreaksReviews 10,621

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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About the Business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: store@vampirefreaks.com

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
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VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
923
value
285
shipping
286
quality
4,768
This company does not typically respond to reviews

Instant Feedback

11,048 reviews
Idaho
1 review
0 helpful votes
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Amazing!
April 23, 2020
Updated review

I loved the prices! They were very helpful, and good quality items I couldn't be note happy with my purchase!

Date of experience: April 23, 2020

I loved the prices!
April 16, 2020
Previous review

I loved the prices!

Date of experience: April 16, 2020
Mississippi
1 review
0 helpful votes
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Killstar
April 23, 2020
Updated review

Really great service and fast! Love, love my new killstar purse! The service was very prompt and received my order with a week.

Date of experience: April 23, 2020

Really great service and fast!
April 15, 2020
Previous review

Really great service and fast!

Date of experience: April 15, 2020
California
1 review
0 helpful votes
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Awesome
April 21, 2020
Updated review

Awesome merchandise, speedy checkout, amazing and conscientious customer service. My order was processed very quickly, I really liked the mailer used (the leopard print was such a great touch!), they tossed some free SWAG into the mailer (stickers and whatnot), and even included (dun dun DUUUUNNN) a free purse-sized hand sanitizer, which is pretty valuable right now in these weird Covid times.

Date of experience: April 21, 2020

Awesome merchandise, speedy checkout
April 14, 2020
Previous review

Awesome merchandise, speedy checkout.

Date of experience: April 14, 2020
Utah
1 review
0 helpful votes
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Broken.
April 19, 2020
Updated review

It was a streamlined experience until I had a delay which was fin it was omly another day. But as I was excited to try them on and see what kind of comfort Id be looking forward to the zipper broke as I pulled it up, not even yanking or trying hard just a simple pull and it broke a tooth off the zipper and came undone. Very unsatisfied as well as the button itself is loose which is a minor problem to not being able to zip them up. Please fix the quality issue. I paid almost $80.00 for this poor experience.

VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2020

Streamlined so far
April 11, 2020
Previous review

Streamlined so far.

Date of experience: April 11, 2020
New Jersey
1 review
0 helpful votes
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Always amazing
April 18, 2020
Updated review

Love Vampire Freaks site and service. Always earlier than expected. Always great products that aren't cheaply made.

Date of experience: April 18, 2020

Love Vampire Freaks site and service
April 11, 2020
Previous review

Love Vampire Freaks site and service. Always earlier than expected. Always great products that aren't cheaply made.

Date of experience: April 11, 2020
North Carolina
1 review
0 helpful votes
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Clothing
April 18, 2020
Updated review

The clothes are cute but made for very skinny women so beware when trying to size. The overall clothing quality is a mixed bag, some items are amazing but sized improperly while others aren't great quality but fit amazing.

Date of experience: April 18, 2020

It's pretty straight forward
April 10, 2020
Previous review

It's pretty straight forward

Date of experience: April 10, 2020
California
1 review
0 helpful votes
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Love skulls, coffins, goth
April 18, 2020
Updated review

With everything that's going on didn't expect to get them so quick but got in about a week. Will be ordering again.

Date of experience: April 18, 2020

So far no problem everything went good
April 10, 2020
Previous review

So far no problem everything went good

Date of experience: April 10, 2020
Michigan
1 review
0 helpful votes
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Spooky
April 16, 2020
Updated review

Love you guys. I will be using your site for gifts for my niece and nephew and buying my clothes ect. Out of gratitude for the years I spent on the social platform and the impact it had on my life.

Date of experience: April 16, 2020

I pants
April 8, 2020
Previous review

I pants

Date of experience: April 8, 2020
Texas
3 reviews
0 helpful votes
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Cute
April 14, 2020
Updated review

Always on time, great products and my friend is going to love her gift. Plus, I will be buying more stuff.

Date of experience: April 14, 2020

Yall are on time with the shipping
April 7, 2020
Previous review

Yall are on time with the shipping

Date of experience: April 7, 2020
California
1 review
0 helpful votes
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Love it
April 12, 2020
Updated review

Simple checkout, arrived a bit earlier than expected. Times are hard right now so I really appreciate my order. Thank you.

Date of experience: April 12, 2020

Simple
April 5, 2020
Previous review

Simple

Date of experience: April 5, 2020
Washington
2 reviews
0 helpful votes
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My order
April 12, 2020

Just got my order love the kill star plush troll and bag he came in it was really cute the bag is cloth and can be used for other things. The plushie is adorable. The t shirt is an 2x a like an extra large and being called a 2x great job keep it up

Date of experience: April 11, 2020
Minnesota
1 review
0 helpful votes
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Great!
April 10, 2020
Updated review

Ordering from this site was very quick and easy! I have an obsession with pins and horror. I would definitely order from here again.

Date of experience: April 10, 2020

Very quick and easy
April 3, 2020
Previous review

Very quick and easy

Date of experience: April 3, 2020
West Virginia
1 review
0 helpful votes
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Very pleased
April 9, 2020
Updated review

Wonderful! I love all of my items I ordered and the shipping was very fast. I will be ordering again soon

Date of experience: April 9, 2020

Good
April 1, 2020
Previous review

Good

Date of experience: April 1, 2020
New York
1 review
0 helpful votes
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Chris
April 9, 2020
Updated review

Everything i have ordered from vampire freaks has been better than expected! Amazing quality! Though unfortunately i have noticed that most of the mens shirts and pants only come in 2 or 3 sizes, non of which are 36/34 and or large for the shirts which is a common size! It would be wonderful if there were more size selections!

Date of experience: April 9, 2020

Everything i have ordered from vampire freaks has been...
April 2, 2020
Previous review

Everything i have ordered from vampire freaks has been better than expected! Amazing quality! Though unfortunately i have noticed that most of the mens shirts and pants only come in 2 or 3 sizes, non of which are 36/34 which is a common size! It would be wonderful if there were more size selections!

Date of experience: April 2, 2020
Texas
1 review
0 helpful votes
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Yes please
April 9, 2020
Updated review

Love this stuff. Great product and fast. Got a necklace, gloves and hand sanitizer... thank goodness. Just in time for the virus peak.

Date of experience: April 9, 2020

Love this stuff
April 2, 2020
Previous review

Love this stuff

Date of experience: April 2, 2020
New Jersey
1 review
0 helpful votes
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Quick and amazing shipping
April 9, 2020
Updated review

Extremely satisfied with my purchase not to mention the extremely fast shipping

Also thanks for the stickers and hand sanitizer

Date of experience: April 9, 2020

Extremely satisfied with my purchase not to mention...
April 1, 2020
Previous review

Extremely satisfied with my purchase not to mention the extremely fast shipping

Also thanks for the stickers and hand sanitizer

Date of experience: April 1, 2020
Texas
1 review
1 helpful vote
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Happy Customer
April 8, 2020
Updated review

I love the variety of merchandise and how easy checking out was! I automatically got a text with my order info! I received my order faster than I expected! I WILL be shopping here again!

Date of experience: April 8, 2020

I love the variety of merchandise and how easy checking...
April 1, 2020
Previous review

I love the variety of merchandise and how easy checking out was! I automatically got a text with my order info! Can't wait to receive my order!

Date of experience: April 1, 2020
New York
1 review
2 helpful votes
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IN LOVE
April 7, 2020
Updated review

Friendly and personal follow up messages thanking clients and volunteering shipping status, priceless! High quality, beautiful items, I can't wait to show them off!

Date of experience: April 7, 2020

Friendly and personal follow up messages thanking clients...
March 30, 2020
Previous review

Friendly and personal follow up messages thanking clients and volunteering shipping status, priceless!

Date of experience: March 30, 2020