VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was so surprised with the quality, the black and purple bat wing purse is amazing, vampire freaks keeps you informed every step of the way. Really fast shipping. Waiting for my second order now.
I've become infatuated with VampireFreaks. No complaints whatsoever. Every single item I've received from them, including the combat boots, have been perfect. The shipping is also done wonderfully.
Genuinely very nice shipping took forever though, I think it took like a week for them to ship everything out! I just wish they would bring back the Slenderman shirts tbh
The quality of the items is top tier. I ordered a skirt and blouse and the details in person far exceeded my expectations! Got a free tote bag with some cute stickers and goodies too:,) I reached out to customer service about getting my items sooner and they were prompt and extremely helpful. I'd definitely buy from them again!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!