VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I'm a fan. (>'-')> <('-'<)^('-')^ v('-')v(>'-')> (^-^)
Fast delivery, very satisfied with product quality and fit
Sent me the wrong item which was cheaper than what I paid for. Never got thr right item, got refunded.
The item I wanted was out of stock so I asked to be notified when it was in stock. Two days later, I was able to place my order.
Nice hopping experience, delightful products, and good selection
Good. As described. Not sure what to say. Fast shipping.
Yeah I love this store like omg my mom and dad don't understand me so i like like live in the woods and its like crazy so like here is a photo of me in the woods and i like in the background.
It was simple, fun, exactly described I'd shop here again soon.
I love that I can get products like the purse I order to fit with my lifestyle as well as being a help LARP also fast shipping it's nice to have something close.
I will probably order from this site again, or I recommend that people shop here :)
I purchased jeans that ripped almost immediately. I reach out to Customer Service, only to be told that having them for less than two weeks is 'a while' and that the best they could do is give me a 20% Off coupon. Come on. $72 for jeans that rip after only being worn twice? Nobody in their right mind would settle for that. Do better. A refund or replacement is the way to make this right.
Site was easy to navigate, and google return you in my search list when I was looking for a pair of red, plaid pants.
I will order from Vampirefreaks again! The package Arrived on time with everything I ordered plus a couple gifts!
Always have the best and easiest shopping experience. :) Stay spooky. <3
Purchasing the product was smooth, it came in on time and it came with cool updates on community gatherings. The product is even more intense then it looked on the site. Sweet stuff!
Easy and quick very nice quality they seem to run a little small so get a size bigger
Really easy and seamless, shipping was faster than expected.
Everything came so quick, 3 days after i purchased to be exact, everything fits and i love them, will be purchasing again soon :))
The website was very easy to navigate, I found what I was looking for very easily. My phone or the website changed the size that I wanted from small to a medium but that was no problem. I emailed the store and they were able to email me back and fix my order to the correct size I wanted within 24hrs. Also the package arrived a day quicker.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!