• ValleyVet

2018 CUSTOMER CHOICE AWARD

ValleyVet

Overview

ValleyVet has a rating of 4.38 stars from 1,067 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValleyVet most frequently mention customer service, timely manner, and fast delivery. ValleyVet ranks 3rd among Pet Supply sites.

  • Service
    24
  • Value
    26
  • Shipping
    22
  • Returns
    10
  • Quality
    24

Proactively asks for customer feedback

Positive reviews (last 12 months): 96.1%
Positive
124
Neutral
4
Negative
1
16
See all photos

What reviewers want you to know

Positive highlights

  • I am so grateful that Valley Vets made this available!
  • Ordering is super easy and customer service is really helpful.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate ValleyVet?
Top Positive Review

“Valley Vet is the G.O.A.T.”

Hannah O.
1/3/24

Valley vet always has everything I need. From medical supplies to fun boredom busters. Easy to order and most of the time I get my shipment next day! Thank you!

Top Critical Review

“Neopar vaccine”

Michele V.
1/21/23

Vaccine was not packed appropriately, it was put in a cooler next to box of syringes with only one small ice pack. Wasn't warm when it arrived but not sure if it was cold enough. Not sure if the vaccine will be effective.

Reviews (1,067)

Rating

Timeframe

Other

Reviews that mention popular keywords

valley vet (311) customer service (81)
Thumbnail of user michelev170
Michele V.
1 review
0 helpful votes
January 21st, 2023
Verified purchase

Vaccine was not packed appropriately, it was put in a cooler next to box of syringes with only one small ice pack. Wasn't warm when it arrived but not sure if it was cold enough. Not sure if the vaccine will be effective.

Thumbnail of user fredm692
1 review
0 helpful votes
April 21st, 2023
Verified purchase

If you are buying things that have subjective variables like fit, color, texture, it would be wise to order from some place else that has a friendly return policy. Valley Vet does not. Ordered four pairs of jeans, same brand same type. Two were pre-washed two others were not. The non- pre washed had a totally different look, and material. I didn't like them at all. Returned to exchange for two of the pre-washed, cost me $23 to return, almost the cost of a pair of jeans. Totally blowing the small value that they had on the price of their jeans.

Products used:
Jeans

Service
Value
Returns
Thumbnail of user shawnb72
1 review
0 helpful votes
November 15th, 2017

When I called they said it was a heavy winter coat, when I got it, it is a medium winter. It is not for upper North West Wisconsin winters.

Thumbnail of user kaylab58
1 review
0 helpful votes
November 7th, 2017

They're a great idea but a big hassle to put on they tear easily and come off the back legs I really wish I wouldn't have spent $50 on them if they were thicker more like a harness they'd be better

Thumbnail of user isaiahp51
2 reviews
0 helpful votes
April 2nd, 2023
Verified purchase

I opened the box and there was no fittings on the tank. I called ValleyVet right away the ladies there were very nice, said they would contact the 2nd party. Said parts were on the way. Parts arrived, still no way to attach a fitting to this. So I went on Amazon and ordered a bulkhead fitting, drilled the tank and installed it. The inside of the tank is not flat so I hope its a good seal. I am going to fill it today. Then I flip it over and there is a hole in the flat part of the tank. What Is That! Definitely not what I requested so i have to plug this before i can fill it. Tried to save a few bucks, didn't work out. Not Recommended!

Thumbnail of user williamw207
1 review
0 helpful votes
November 21st, 2017

Ordered sheep hoof boss trimmer. Received inoperable horse trimmer. Ordered silver x-course trimming disc and received gold course disc. Great confusion getting it resolved.

Thumbnail of user krish297
1 review
0 helpful votes
February 13th, 2023
Verified purchase

Overall, would give a great experience, but... ordered a trainers lead, item *******, was not same as shown in the catalog and the swivel snap is broken.

Thumbnail of user jm346
1 review
6 helpful votes
October 27th, 2017

I ordered a gallon of chlorhexidiene solution and 3 bottles of Synothovial Seven. The Synthovial was packed right next to the gallon bottle, inside the bubble wrap. All 3 Synthovial boxes were squashed. The wrap on the eyedropper ruptured so that it is no longer sterile. Their products are excellent and prices are good, but this packing was disappointing.

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From the business

Valley Vet Supply offers pet supplies, dog supplies, horse supplies, horse tack and farm supplies. Free Shipping on Qualifying Orders.

Company Representative

Thumbnail of user lisas495
Lisa S.

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