ValleyVet has a rating of 4.38 stars from 1,067 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValleyVet most frequently mention customer service, timely manner, and fast delivery. ValleyVet ranks 2nd among Pet Supply sites.
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Valley vet always has everything I need. From medical supplies to fun boredom busters. Easy to order and most of the time I get my shipment next day! Thank you!
Vaccine was not packed appropriately, it was put in a cooler next to box of syringes with only one small ice pack. Wasn't warm when it arrived but not sure if it was cold enough. Not sure if the vaccine will be effective.
They sell defective syrInges! BE CAREFUL ITS CAN STUCK IN YOUR DOG SKIN! ON THE PHONE SHE TOLD ME THEY HAVE 30 DAYS RETURN POLICY! HOW DO YOU WANT ME TO TRY ALL 4 BOXES WITH SYRINGES FOR 30 DAYS?
Tip for consumers:
be careful dont buy from them
Products used:
defective syringes
Did order Ichon by them from the website 500 mg - 5ml for $26.49. Find out today at was just 100 mg - 5ml. Did call, just to find out, from the lady of the friendly way, that at is 5ml. LOL nice to get screwed. Bad, Bad, that was a big scam.
The first Pic. Is out the packaging and the second is my order print out.
Spent $300.00 and had to pay shipping on these items.
Not acceptable, will shop elsewhere where these items are shipping free.
Thank you.
Yes I received my order but nothing was said in posting about the warning label that was put on it. May be to afraid to even put it on my goat
I have had nothing but great things to say about this company/website until this morning. After not receiving a product I waited an extended amount of time until calling to figure out what happened. I even got an email from valley vet asking for delivery confirmation. I got a notification from the tracking saying the package would be delayed and then never updated after that. No package came... so I called hoping they would have some answers as to what happened to the package. The lady I spoke with from customer service was the rudest customer service representative I have ever spoken with. She told me, "I thought" a package was not delivered, well I wouldn't be calling if it had? I cannot believe someone like her is working as a customer service rep. Before hanging up all she said was, "bye." She was extremely condescending the entire length of the phone call. This one phone call has me reconsidering where I am purchasing my medications. Very disappointed!
Paid for 1 day shipping, almost 60 dollars, after 6 days of not receiving the package I contacted them and they refused to refund me shipping charges so I refused the order and they lost a customer, as I will NEVER order from them again.
My vet ordered an EPM prescription for my 34 yr old horse.
It came with no dosage instructions.
My vet couldn't provide exact instructions and and neither could your pharmacy-each referred me to the other.
This prescription cost $832 and is critical to my horses health.
In addition we could hardly open the container!
I have got puppy vaccinations a few time No problem
My last order came miss package in my opinion and was hot I called them about the issue and they wanted to call me a lier
I ordered four Seresto collar's and four boxes of heart guard plus from Valleyvet.com. One of my dogs had a terrible reaction with the Seresto collar and two of my other dogs became very sick after taking the heart guard plus. To date it has cost me $1800 in vet bills. When I called Valley vet to tell them about the heart guard plus they told me there was nothing they could do about it and they would not let me return the unused boxes of Heartgard Plus or the Seresto collar's. Before I placed my order I had spoken to two individuals at Valley vet.com and I asked them where they got their products from. I was told it comes directly from the manufacturer. After my dogs became ill from taking the heart guard plus I contacted the Merial company that makes it and they said that they do not distribute any of their merchandise to Valley vet.com. I was totally lied to by Valleyvet.com! On top of that my dogs became very ill from their products and it has cost me a ton of money in vet bills and my dogs are still not well! A good company would stand behind the products that they sell Valley vet does not stand behind their products! Stay away from this company!
Do NOT do business with these people. If you have ever noticed on their website, they will post an image of a supposedly available item. They even go so far as to say they have as many as 20 of that item. They will take your money VERY QUICKLY and THEN come back and tell you that they must try to get the item from another supplier. In short, they are NOT in possession of the image they are selling. BUYER BEWARE! They will take your money and leave you with zilch.
I found a tick on him a couple days after using the product. It was not am easy applicatiin either. The applicator didnt open the product and i had to put it on myself. Didn't work at all!
Still havent received my package, Ive talked to someone and they said they would look into it further for me
I purchased a Rambo fly sheet from Valley Vet less than a month ago. The very expensive ($170.00+) sheet ripped. Valley Vet refuses to repair or replace the sheet.
Purchased some meds. Waited and heard nothing nor seen any notifications. So attempted to call and their mail box was full( Non-Professional). So notified Paypal. They Refunded immediatly and offered no apologies or explanation.
Tip for consumers:
Try google search and there are plenty others to choose from
Products used:
none
I HAD been a customer for over 30 years, probably closer to 40 years. I recently bought an expensive order needed for the health of my animal. That animal died suddenly (completely unrelated to the order/nature thereof). I called Customer Service and explained I'm a loyal customer for decades and what had happened and I have no remaining animals. They REFUSED to accept my return of the UNOPENED products, which were completely uncompromised and also still MORE than a year and a half away from expiration (also, are NOT refrigerated items.) QUICK to take my money and then, screw me after the fact. NO reciprocal loyalty whatsoever. STAY AWAY.
Tip for consumers:
HORRIBLE CUSTOMER LOYALTY
Products used:
health
I received these 2 pair. The size I order is 36W X 34L. This is what I always get so washed them then went to put them on and not even close to fitting. These are more like a 32/33 waist but I washed them so can't return them. Waist of money.
Valley Vet Supply offers pet supplies, dog supplies, horse supplies, horse tack and farm supplies. Free Shipping on Qualifying Orders.