• ValleyVet

2018 CUSTOMER CHOICE AWARD

ValleyVet

Overview

ValleyVet has a rating of 4.38 stars from 1,067 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValleyVet most frequently mention customer service, timely manner, and fast delivery. ValleyVet ranks 2nd among Pet Supply sites.

  • Service
    24
  • Value
    26
  • Shipping
    22
  • Returns
    10
  • Quality
    24

Proactively asks for customer feedback

Positive reviews (last 12 months): 96%
Positive
143
Neutral
4
Negative
2
16
See all photos

What reviewers want you to know

Positive highlights

  • I am so grateful that Valley Vets made this available!
  • Ordering is super easy and customer service is really helpful.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate ValleyVet?
Top Positive Review

“Valley Vet is the G.O.A.T.”

Hannah O.
1/3/24

Valley vet always has everything I need. From medical supplies to fun boredom busters. Easy to order and most of the time I get my shipment next day! Thank you!

Top Critical Review

“Neopar vaccine”

Michele V.
1/21/23

Vaccine was not packed appropriately, it was put in a cooler next to box of syringes with only one small ice pack. Wasn't warm when it arrived but not sure if it was cold enough. Not sure if the vaccine will be effective.

Reviews (1,067)

Rating

Timeframe

Other

Reviews that mention popular keywords

valley vet (311) customer service (81)
Thumbnail of user ekaterinak25
1 review
0 helpful votes
April 24th, 2021

They sell defective syrInges! BE CAREFUL ITS CAN STUCK IN YOUR DOG SKIN! ON THE PHONE SHE TOLD ME THEY HAVE 30 DAYS RETURN POLICY! HOW DO YOU WANT ME TO TRY ALL 4 BOXES WITH SYRINGES FOR 30 DAYS?

Tip for consumers:
be careful dont buy from them

Products used:
defective syringes

Service
Value
Shipping
Returns
Quality
Thumbnail of user veitb
1 review
10 helpful votes
June 4th, 2020

Did order Ichon by them from the website 500 mg - 5ml for $26.49. Find out today at was just 100 mg - 5ml. Did call, just to find out, from the lady of the friendly way, that at is 5ml. LOL nice to get screwed. Bad, Bad, that was a big scam.
The first Pic. Is out the packaging and the second is my order print out.

Thumbnail of user theresae477
1 review
0 helpful votes
March 16th, 2023
Verified purchase

Spent $300.00 and had to pay shipping on these items.
Not acceptable, will shop elsewhere where these items are shipping free.
Thank you.

Thumbnail of user marissat72
1 review
0 helpful votes
February 27th, 2023
Verified purchase

Yes I received my order but nothing was said in posting about the warning label that was put on it. May be to afraid to even put it on my goat

Thumbnail of user caitlino12
Caitlin O.
1 review
15 helpful votes
November 12th, 2019

I have had nothing but great things to say about this company/website until this morning. After not receiving a product I waited an extended amount of time until calling to figure out what happened. I even got an email from valley vet asking for delivery confirmation. I got a notification from the tracking saying the package would be delayed and then never updated after that. No package came... so I called hoping they would have some answers as to what happened to the package. The lady I spoke with from customer service was the rudest customer service representative I have ever spoken with. She told me, "I thought" a package was not delivered, well I wouldn't be calling if it had? I cannot believe someone like her is working as a customer service rep. Before hanging up all she said was, "bye." She was extremely condescending the entire length of the phone call. This one phone call has me reconsidering where I am purchasing my medications. Very disappointed!

Thumbnail of user mickip
2 reviews
7 helpful votes
February 4th, 2019

Paid for 1 day shipping, almost 60 dollars, after 6 days of not receiving the package I contacted them and they refused to refund me shipping charges so I refused the order and they lost a customer, as I will NEVER order from them again.

Thumbnail of user christinew91
1 review
1 helpful vote
November 10th, 2017

My vet ordered an EPM prescription for my 34 yr old horse.
It came with no dosage instructions.
My vet couldn't provide exact instructions and and neither could your pharmacy-each referred me to the other.
This prescription cost $832 and is critical to my horses health.
In addition we could hardly open the container!

Thumbnail of user bradleym393
1 review
0 helpful votes
April 12th, 2023

I have got puppy vaccinations a few time No problem
My last order came miss package in my opinion and was hot I called them about the issue and they wanted to call me a lier

Thumbnail of user dureens
1 review
13 helpful votes
August 20th, 2017

I ordered four Seresto collar's and four boxes of heart guard plus from Valleyvet.com. One of my dogs had a terrible reaction with the Seresto collar and two of my other dogs became very sick after taking the heart guard plus. To date it has cost me $1800 in vet bills. When I called Valley vet to tell them about the heart guard plus they told me there was nothing they could do about it and they would not let me return the unused boxes of Heartgard Plus or the Seresto collar's. Before I placed my order I had spoken to two individuals at Valley vet.com and I asked them where they got their products from. I was told it comes directly from the manufacturer. After my dogs became ill from taking the heart guard plus I contacted the Merial company that makes it and they said that they do not distribute any of their merchandise to Valley vet.com. I was totally lied to by Valleyvet.com! On top of that my dogs became very ill from their products and it has cost me a ton of money in vet bills and my dogs are still not well! A good company would stand behind the products that they sell Valley vet does not stand behind their products! Stay away from this company!

Thumbnail of user yasgarf
1 review
10 helpful votes
April 19th, 2018

Do NOT do business with these people. If you have ever noticed on their website, they will post an image of a supposedly available item. They even go so far as to say they have as many as 20 of that item. They will take your money VERY QUICKLY and THEN come back and tell you that they must try to get the item from another supplier. In short, they are NOT in possession of the image they are selling. BUYER BEWARE! They will take your money and leave you with zilch.

Thumbnail of user leannad3
1 review
0 helpful votes
November 16th, 2017

I found a tick on him a couple days after using the product. It was not am easy applicatiin either. The applicator didnt open the product and i had to put it on myself. Didn't work at all!

Thumbnail of user landonb17
1 review
1 helpful vote
November 14th, 2017

Still havent received my package, Ive talked to someone and they said they would look into it further for me

Thumbnail of user ellenh32
2 reviews
5 helpful votes
July 9th, 2016

I purchased a Rambo fly sheet from Valley Vet less than a month ago. The very expensive ($170.00+) sheet ripped. Valley Vet refuses to repair or replace the sheet.

Thumbnail of user miguelg251
1 review
0 helpful votes
August 27th, 2021

Purchased some meds. Waited and heard nothing nor seen any notifications. So attempted to call and their mail box was full( Non-Professional). So notified Paypal. They Refunded immediatly and offered no apologies or explanation.

Tip for consumers:
Try google search and there are plenty others to choose from

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user wpj1983
1 review
0 helpful votes
September 1st, 2023

I HAD been a customer for over 30 years, probably closer to 40 years. I recently bought an expensive order needed for the health of my animal. That animal died suddenly (completely unrelated to the order/nature thereof). I called Customer Service and explained I'm a loyal customer for decades and what had happened and I have no remaining animals. They REFUSED to accept my return of the UNOPENED products, which were completely uncompromised and also still MORE than a year and a half away from expiration (also, are NOT refrigerated items.) QUICK to take my money and then, screw me after the fact. NO reciprocal loyalty whatsoever. STAY AWAY.

Tip for consumers:
HORRIBLE CUSTOMER LOYALTY

Products used:
health

Service
Value
Shipping
Returns
Quality
Thumbnail of user chriss4355
1 review
0 helpful votes
March 1st, 2023
Verified purchase

I received these 2 pair. The size I order is 36W X 34L. This is what I always get so washed them then went to put them on and not even close to fitting. These are more like a 32/33 waist but I washed them so can't return them. Waist of money.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Valley Vet Supply offers pet supplies, dog supplies, horse supplies, horse tack and farm supplies. Free Shipping on Qualifying Orders.

Company Representative

Thumbnail of user lisas495
Lisa S.

How do I know I can trust these reviews about ValleyVet?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ValleyVet?