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Vacations To Go has a rating of 2.04 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vacations To Go most frequently mention cruise line, and customer service problems. Vacations To Go ranks 32nd among Cruises sites.
This company responds to reviews on average within 10 days
No positive highlights yet
We have used Vacations to Go at least 5 times to book cruises and have not had any issues at all. In fact, their customer service has been excellent.
I was trying to book a cruise and they said that I went on one 10 years ago and they had a problem with me over a credit and I could not book. When I asked what it was about, they said I'd represented myself incorrectly as they travel agent, first of all, I'm not a travel agent so they have me mixed up with somebody and I paid full price for my cruise. I didn't expect 10 years later to be insulted by a bunch of kids.
From the port we took a taxi to the park. $15 To and from each way. (not bad) We arrived at the park approx. 10 min. The dolphin we interacted with was awesome. Instructor and helper were great with our questions and such. The only thing we were disappointed with was the Pictures. They said we couldn't take pictures so they took the pictures and we would have to buy a package with the cheapest was $150. I asked if it was possible to buy only a couple and she said we would have to buy the package. As much as we paid for our excursion they should give you at least 1 picture with the price. We paid $89 each. If we wouldn't have bought the excursion and just went to the park it was $24 for the park and like $19 to do the dolphin encounter. Next time we will know!
Tip for consumers:
They did furnish Lunch.
Products used:
Life Vests
Let me start by saying overall cruise ratings are somewhat accurate on Vacation To Go website.
Vacation To Go rate Celebrity cruise ships 5 1/2 stars. There is no 5 1/2 star cruise lines except Oceania, Viking, Azamara, Ponant, Paul Gauguin, Sea Dream Cruises. 5 star cruise lines are Celebrity, Holland, Cunard, Disney, Virgin. 4 1/2 star cruise lines Royal Carribean, Princess, Norwegian. 4 stars cruise lines Costa, Carnival, MSC. When a new cruise ship enters service that ship would move up 1/2 star. The luxury 6 star cruise lines Regent, Seabourn, Silversea, Ritz-Carlton, Scenic.
Cruise lines must be rated like Hotels for the consumers choice.
Thank you for taking the time to leave your thoughts, Paul. We're glad you feel like our ship and cruise line ratings are fair. We take a lot of things into consideration when rating ships including the cruise line, the ship's amenities, the year the ship was built, customer feedback and experiences and more. If we can ever be of assistance or help you book a cruise, tour, river cruise, resort stay or safari, please don't hesitate to let us know! Thanks again and best wishes!
I booked a transatlantic cruise with Vacations to Go. Got an upgrade, a reasonable price. I was totally satisfied with the service. I thought the booking staff were polite and caring. Great trip on Cunard Lines, Queen Mary ll Eastbound; Queen Victoria - Westbound.
Thank you for your review, Sylvia! We are pleased to hear that you received such friendly service and had such a memorable Cunard cruise. It's our pleasure to help you plan a your vacations and we thank you for your business! We look forward to working with you again in the future!
My fiance and I used vactiosntogo to set up a cruise for our wedding/honeymoon. We reserved with Alice. She was awesome. I liked the site in that the discounts were real. IF I went direct tot eh cruiseline website, I foudn the prices there were indeed much more expensive than through vacationstogo. They also arranged airfare and transportation to the dock at SUPER low rates, and also on perfect schedules with the time we were to leave and return.
Gain trust and grow your business with customer reviews.
Vacations To Go specializes in discount cruises of all sorts.
Thank you for sharing your experience, Jackie. We're sorry that the photo package on your dolphin encounter was so pricey. We can certainly understand your disappointment after such an incredible experience. Shore Excursions Group (SEG) is a third-party company that we have partnered with to provide excursions at lower prices than the cruise lines offer them. While we work closely, Vacations To Go does not have any influence over what SEG or their contracted local partners choose to include or the prices they set. According to Chankanaab National Marine Park's page, the dolphin encounter costs $75 in addition to the entry fee, however it is unclear whether the photo package is included in that price. We apologize again, and will forward your feedback to SEG so they may take this opportunity to make improvements where they can. We hope to be of service again in the future.