- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Vacations To Go has a rating of 2.04 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vacations To Go most frequently mention cruise line, and customer service problems. Vacations To Go ranks 32nd among Cruises sites.
This company responds to reviews on average within 10 days
No positive highlights yet
We have used Vacations to Go at least 5 times to book cruises and have not had any issues at all. In fact, their customer service has been excellent.
I was trying to book a cruise and they said that I went on one 10 years ago and they had a problem with me over a credit and I could not book. When I asked what it was about, they said I'd represented myself incorrectly as they travel agent, first of all, I'm not a travel agent so they have me mixed up with somebody and I paid full price for my cruise. I didn't expect 10 years later to be insulted by a bunch of kids.
I have had several experiences with Vacations to Go over the years but am now having to follow the "Fool me once, shame on you; fool me twice, shame on me" rule. Most recently I have used an agent who generally provides good service to my younger family members - they have a great deal more money than I and purchase high-priced options that I cannot afford. I am finding it almost impossible to reach my travel adviser, and, when I do hear from her, she excuses her misinformation and delays with long sob stories about her personal family illnesses and other problems. Twice this year I have missed out on advertised great fares because she did not contact the cruise line for several days - and then she lied to me about it. One time I contacted a so-called "manager," who assured me his job was not to interfere with advisers. When COVID is sufficiently under control and we are all able to cruise again, I will go directly to the cruise line - a nightmare itself - or continue to search for a "bucket shop" from which I can get reliable information.
You have to call the company's office to book which is not convenient: if you see a lower price during non business hours, you lost the deal. The price fluctuates during the day and night, I saw lower price after the office closed, then saw a much higher price in the morning when the office open. It is either a business strategy to attract potential buyers or just lie.
Tip for consumers:
You have to call the office instead of booking online
Products used:
nothing is able to buy
In february i book 3 cruises for december with them; OK. 2 days ago i called my agent to know a price for a cruise in may. She told me the price, i said OK i booke; she said i have something else to do before i will call you back in 10 minutes. 20 minutes later she called back and said the price is now $140. More. I said NO. We cruise a lot, and not sure to book with you again. Thank you.
I’m very sorry that you missed out on a lower rate and can certainly understand how disappointing that can be. Cruise prices do fluctuate often – at the cruise line’s discretion – and all rates must be confirmed with the cruise line before finalizing a reservation for a customer. I do apologize that it took your agent longer than expected to confirm the rate and then get back to you with that information, and that we lost your business as a result. I assure you that we will address this matter with her. Thank you for trusting us with your vacation plans in the past and I hope we will have another opportunity to assist you.
Vacations To Go is supposed to have a lot of deals on cruises, but I was not able to find any deals that were any better than what I could find on Cruise Critics or even Kayak.
Gain trust and grow your business with customer reviews.
Vacations To Go specializes in discount cruises of all sorts.
Thank you for writing, Daryl. I'm truly sorry that you've had such a disappointing experience and that your agent has been difficult to reach. We never want a customer to miss out on a promotion or lower fare for any reason, and our travel counselors will always do what they can to secure the best rate for you. Please know that we are always happy to assign you a new agent if for any reason you are unhappy with your current one, and a team of managers are always available to assist you when your agent is not available. Please know that we value your business and want you to walk away from each experience with Vacations To Go as a happy customer. If you'd like to work with a new agent, please let us know by writing contact@vacationstogo.com and we will process your request immediately. We apologize again for the poor service you've received and hope we'll have the opportunity to regain your trust in the future.