Vacations To Go

I have looked at cruises for some time across several websites and have to say Vacations to go never have what is advertised.
Example Silverseas cruise from Brisbane to Sydney via Auckland 5th Nov 2024 15 nights I know the price of the balconys and suites etc, they have a balcony advertised at $5,950 down 87% from $45,600 USD that is the equivalent of a Grand Suite, when I enquired I was informed I could have a room with or without balcony from $13,100 -$13,900 where is the Grand Suite at $5,950? You Guessed it its called Bait & Switch.
When I asked the Master Travel Counselor I got oh just checked with the Cruise Line and our website has not updated still does not answer the question of 87% off?

We booked a cabin on NCL for four seniors and requested all the beds on the floor as we are all 70ish. What we got was two twin beds, one bunk bed and one bunk that was under another bed. There was no way that we could all sleep in our beds as it was impossible to move without stepping or triping over someone. I believe our cabin was 148 sq ft. When my sister called to complain she was told it was her problem for not checking the sq footage first. Aren't travel agents supposed to protect you from surprises. If you want the worst vacation of your life, contact this worthless company as they won't let you down.

I called late, almost at the end of the business hours on Friday Jan 19 to get a final price on a 16 d cruise w Norwegian company. The agent Cesalie Watler said it was $950 + tax.
The advertised price I had was $599 + tax & I told her I can email her the price I had on an email from them. After being placed on hold she said,,oh, I found it, it is $599 ". I asked to get an email w the total price which I did. Saturday I emailed her asking to book it. She emailed me right away and asked me to provide our names & DOB & she would place the cabin on hold & call me next day to finalize the booking.
On her Saturday email to me she had her phone number and office hours for Saturday listed 11AM TO 8 PM.
I did not hear from her next day so I left a voice message & sent an Email. Still nothing.
Monday I left another voicemail without any response.
I spoke w supervisor Abby who said would investigate and her attitude was like,, things happen! Also informed me that the cruise was sold out!
I was promised that Cesalie will call me w an explanation to what happened. Never called me!
I emailed my complaint to Cesalie's manager Beltran Abordo who sent me an email claiming he tried to call me & leave a voice mail twice but was not able to go thru.
I had absolutely no missed calls or messages and my phone worked just fine.
He tried to convince me that Cesalie did not book the cruise or contact me because she was not in the office Saturday. He forgot she emailed me Saturday & did not think I noticed her office ours listed.
Had no explanation why she did not call Monday either! Did not take any responsibility for mishandling this situation. Tried to imply that was my fault.
Ang guess what? He said now they have the cruise available at $950! How convenient!
I think that Cesalie was told not to book this cruise at the lower price & just not call me back. They hoped I would take the cruise with the increased rate.
Dishonest, deceiving, unethical and lying.
I am convinced that they will respond to my complaint with a fabricated explanation and a lie.
This behavior is unacceptable and I wonder if the higher management of this company knows what is going on.

I booked a holiday vacation trip for myself and my wife. At first the Customer Service person was very receptive to questions and had good answers. After he got my deposit it was downhill. He will not respond to calls or emails. The reservation numbers provided do not access the site or cruise information. I believe Ihave been scammed!

Vacations to go will not stand behind their advertised price. We just tried to book two vacations at their very recent price, within 15 minutes of their price announcement, and they said it was not offered. We offered to send them the vacations to go page to prove it but it was no use. $319 for vacation ******* and they said it was not offered. Well here's the proof!

Started great and ended badly.They have no clue what they are doing. The airlines said they were clueless as well. Spent too much using them.

They did absolutely NOTHING to advocate for me and my family on a recent cruise booking. Carnival Cruise Line cancelled our booking with NO NOTICE TO US 3 days before we were supposed to board. Vacations to Go kept telling us "unfortunately, there's nothing we can do." They didn't find us a comparable cruise on another line, help us get a refund, or ANYTHING! As if the total lack of help with this rotten situation wasn't bad enough, when we got on a 3 way call between us, vacations to go and Carnival to discuss the situation, our "travel agent" King Dorsey had the audacity to say to the carnival rep "hey, you cancelled these guys booking, but I still get my commission, right?" Classy, vacations to go! You really made us feel like you put your customers first! NOT! We'll never book through them again! A completely useless company.

Blaine our rep guaranteed us we were booked in quiet area of ship. Just checked in and are on first floor over the engine (back of ship). He won't help us and Holland America doesn't care because we booked through vacations to go. Be awareness!

Read the cancellation policy before you confirm
You're going to lose your money
They will blame it on the cruise line

Months ago, I asked my cruise counsellor, Ben Curran, to cancel my cruise. He told me, he would do so, but didnt do it yet. I am worried now I have to pay more than the MSC cancellation policy says due to the date I cancelled it, which was 90 days prior departure. The departure now is in a little more than one week. During that 90 days the cruise wasnt cancelled I wrote him emails again and again, but he didnt answer one of them, I have to say, i feel ignored a little. Its pretty annoying I cant reach him and no one seems to feel in charge for my case. Preety bad and expensive curstomer care.

Booked a Celebrity Cruise through Vacations to Go. Vacations To Go was helpful up until the point they collected my money. They encouraged us to purchase "travel insurance" through Generali Global [TOTAL SCAM] for extra money. Nobody ever expects the unexpected, but it happened to us and we were unable to cruise. Vacations To Go was ZERO help. Told us to not bother to file a claim because it would not be approved. They were right. We bought insurance, but Generali [SCAM] promptly denied the claim with no details as to why? You can only contact Generali via email, so there is ZERO support or communication!
In summary, book directly with the cruise line and their own insurance.
Vacations To Go was horrible and Generali was worse. I would NOT advise either!

Do NOT waste your time. Only adds more stress. They'll take your reservation, make a mistake, and then leave you to fix it. Just cruised with 32 people and they put my husband and child in a different dining time. Didn't do anything about it! We had to spend the first hours onboard trying to fix the problem. Worst part is that I only found out from my aunt and NOT the travel agent. Received no communication from VTG, even when they promised I would get an update. And no follow up after either, making sure it all turned out ok. They washed their hands clean of us. Didn't even receive a small compensation or treat for the troubles despite a 32 person booking. Also did not put in the request for large tables despite 6 emails asking them to do so. Agent's response was just to be patient... but she never did anything. Royal Caribbean had not received any requests and we had to spend the first night in the dining room rearranging tables to fit us all. Vacations to Go shows complete lack of care, just want your money. Better off without them!

I've used vacations to go a few times to book interline cruise travel. I've had a couple instances where I needed to add something to my booking and their customer service and supervisors are unresponsive and hard to work with. On this booking I was never able to get them to assist. I will not book with them again.

Vacation to go review
First of all Stetson Ariola told me I could buy a protection in case I had to protect the trip. The day after I realized my daughter's passport was expired and I had to postponed it but of course I had to pay a fee on top of the difference and my trip in August started at $3500 to finish in March for $5500. He was very annoyed to change the vacation in another date. He also told me that only the most expensive room had internet. Then I checked in another vacations site and of course even the cheap one had internet. In December I was paralyzed and I could go there only with an elderly scooter. No problem with the airline but transportation was a big deal. I told Stetson immediately when I bought the scooter, he told me he will tell transportation and he will let me know. That was in January, he called me 2 days before the trip to tell me the transaction was $195 on top of the $140 I already paid, I had to pay it. Then it was time to leave, I was so exited to go in a 5 star resort, that maybe my expectation were to hight. Our plane was late and I had to call Stetson to tell the transport to wait for us. Just my luck he went in vacation the day before. I had to talk to someone else but she ensured me she will rich out to them to tell them to wait. Of course they didn't, so we were at the airport without a car. I had to rent a van for $140 that it is not the $195 I paid for it but I guess $55 was for vacation to go otherwise they don't make money. Arrived at the resort they didn't grid us as promised with a cocktail but I couldn't drink alcohol so I didn't care. The room was in decay, it looked like they didn't renovate it since they opened, rust everywhere broken parts broken bulbs, basically a mess. I went immediately to the reception and they told me they would fix everything. They did but 3 days after constant complain. Imagine my frustration, I was working with Wifi and I couldn't do my job, I lost a lot of money. Carley contacted me saying that she was very sorry but she had no control over the resort and suggested me to go to the concierge to complainant but I already did, so she had no other suggestions. She was nice finally someone who emailed me to see how my vacation was going. When we went back home Carley promise me I would get a refund if I could show them a receipt of the $140. I emailed it immediately and she disappeared. I thought that the Transportation was difficult to contact but after about 3 moths, Alan Fox the Executive Chairman of Vacations To Go sent me an email saying Carley was no longer working for them (a good one and they couldn't even keep her). After few weeks I received a $175 credit from American Airlines but with restrictions, I could spent this money only within a year, it could be used only on airplane tickets, it can not be combined with the value of an existing ticket to pay for a new ticket. Since I discover Vacation to go is not as cheap as the other company, I didn't pay attention to it and I had no intention to use it. When I contacted Alan Fox asking for the $140 refund and he answer that their policy doesn't allow them to give refunds but only credit and the $175 airline credit was my refund, the same airline that didn't charge me for the scooter…. I'm so upset, shop around before you buy a vacation package with this company I can guarantee the first site you look at with the same resort, same airplane and same transportation, it is at least $200 cheaper than vacation to go.

I'm not sure what has happened to Vacations to Go, but after using them for 20 years, I'm finished. The customer service is down right pathetic.

I purchased tickets from vacation to go for a cruise leaving out of New Orleans for myself and grandson I was informed the only documents I will need for my grandson was birth certificate and a sign letter from parent. That was not true we were not able to board the ship was very disappointed I lost vacation time travel time and have a very disappointed grandson... disappointed...

Very very unhappy with Vacations to GO, we had used their service on several cruises in the past, but this time they showed very unprofessional and dishonest behavior.

My wife and I made a reservation to travel from Venice to the Greek islands on a 7-day cruise on July 24th, 2021
First of all, we chose this cruise because in its itinerary they have Santorini, a place that my wife wanted to know for a very long time.
Logging into the cruise line web page, I realize that the itinerary was totally different, not Santorini at all, When I contacted the "Vacations to GO" agent, he only told me that in these times it was normal for cruise lines to change their itinerary, but that the good news was that I was going to have a better cabin.
After two days I received an email stating that this cruise was not accepting travelers from the United States, when entering the cruise line cruise again to look for information, it said very clear that after July 31,2021, they might start to receive passengers from the United States, (it is evident that these restrictions were already on place by the cruise line) but even so, "Vacations to Go" was still taking reservations, when contacting the agent "Vacations to Go" he suggested that I should cancel and that I would have a refund in 60 days.
How easy for "Vacations to Go", just cancel and that's it, and what about the international flights, hotel reservations, train tickets, and tours.
My suggestion and due to the bad experience is, never use "Vacatiosn to Go"

We cancelled our cruise to Coco Cay last year because of the COVID. We were 5 persons we had travel insurance and they return the money little by little amount and the last refund they never did. We have been requesting this since January this year with no success. Marisol Lovaton

I booked an MSC cruise with VTG and paid for the cruise. Two weeks later the price of my cabin went down by over $1,000. I requested the adjustment in price or a shipboard credit to put me on par with passengers who received the lower price. VTG said MSC would not allow the price change. I called MSC and they told me that the price adjustment is up to the booking agent and had I booked directly with MSC they would honor the current price. So bottom line is that when booking a cruise, always deal directly with the cruise line as agents such as VTG are useless intermediaries.

This company is a rip off Please do not book through this company! This company is not legitimate!

On 12/7/2022 I contacted VTG and requested a price for a balcony cabin on RCL. Departing on 3/6/2023.
An agent Ms. Caroline V... furnished me a quote of $934.00 for the cruise to include a balcony cabin.

I asked Ms. V... to furnish me with a list of cabins that were available? She then proceeded to send me a
Quote for $ 1889.90 for the same cruise, date, and cabin. An increase of $955.90 from her previous quote with out any explanation.

When I compared her quote of $1889.90 to a quote I received from RCL. I found a the price to be $672.00 less then price furnished by VTG.

It is obvious to my wife and I who have been on cruises in the double digits, the quality of service provided by VTG has digressed over the past few years.

In summation, I would advise any and all would be cruises to be cautious when dealing with VTG. At the very least, request a quote from the cruise line of interest prior to contacting VTG. At a minimum you will find the prices to be the same with the cruise line and of equal importance, avoid the problems I experienced with an unqualified agent.

I was told I was getting a money refund for a canceled cruise. I called back two weeks later to get an update on the situation and found out my agent, who was actually my second agent because the first one was fired, was let go and she did not process my paperwork and I only could get cruise credit. My third agent Willie Hayes did nothing to help out the situation even though I had both a recorded phone call and email stating I was getting the money refund. Even if they respond to this email in some "complete made up story" do not believe them. I am doing you a favor by telling you please do not make the same mistake I did and use this company!

We booked a European trip on vacations to go website. We wanted to also, book personalized concierge services. Vacations to go contacted a third party that they use. I will not be booking any more cruises through vacations to go. We usually book 3-5 cruises a year on vacations to go. The concierge services that was provided was awful.The trip wax canceled due to the Covid 19. We are still having trouble getting our money back from the personalized services. If contacted them several times and each time they told us the check was in the mail. Three months later we still haven't received any such refund. In fact we were told they were taking $ 100.00 dollars per person would be deducted for an administrative fee. We will never book a trip through vacations to go. We will now book our cruises through cru con.