VacationRentals.com

By now we have all caught onto VacationRentals/HomeAway/VRBO/Expedia's schemes. This has been in the works for years as any of us know who have been forced to do things with the sites due to "customers wanting it". It never mattered what "us" as homeowners wanted. I was even told once that as a homeowner I was not a customer (shocking), but now I get it. We have choices and I have spent time looking at them. I have 5 rentals with HomeAway/VRBO for now. I have put one rental on Trip/Advisor...$400 for the year and they don't charge you extra for their other sites. They don't charge the customers any fees when you have an annual subscription and you bill your customers directly (site has good functionality). I am testing another property on AirBNB (site not as good, but workable)where I have chosen no annual fee and they charge me 3% fee on booked reservations and they also charge the renter. In the end we have all been disrespected by HomeAway/VRBO and even if changing I lose some functionality and may even end up having the new companies charge the fee to my customers... I feel good knowing I have enough self respect to leave a company that clearly does not value us as home owners. The fact that they don't communicate to us until a month after they put the fee in place and still make the fee look confusing proves that out. Another item they forget to mention in the communication yesterday is that only about 55% of the properties on HomeAway/VRBO are having the fees charged to customers. The other 45% have not signed up for online booking/online payments, thus no customer fees are being charged. Remove the online booking/online payment function (if you can) while you decide what is best for you.

THEY MADE A MISTAKE BUT DON´T REFUND THE MONEY.
HOW THEY SAY: STAY AWAY!

I made a reservation in that site www.vacationrentals.com, in the date of 06 Sep. And received an e-mail with the confirmation but always thinking that the reservation of property Panania, New South Wales. They charge my credit card in the amount of $ 814.00

The property that I made the reservation when I open the icon My Trip in the website VACATIONRENTALS.COM, appear as Panania, New South Wales

However, I received the information that this reservation located in Victoria Melbourne within the name of 99 Marigold Cres, Gowanbrae VIC 3043

I received one e-mail from the company SERVICED HOUSES asking me to confirm my reservation in 99 Marigold Cres, Gowanbrae VIC 3043.

I didn´t make this reservation. I called them to cancel the reservation and was informed that just the VacationRentals can cancel and refund my credit card. I ask them to cancel the reservation and refund my credit card.

Travelmob refunds me AU$ 502,00 from the total of AU$ 814.00 on 22 Sep, and for the rest of refund they answer with below:

Please assist to reach out to Vacation Rentals to assist you further on the refund as the discrepancy was from the site; we have reported to them on the issue. The following is the URL link for you to contact them and liaise further. VacationRentals.com

I send to Vacation Rentals many emails but no answer, even they know it was their mistake.

Vacation Rentals understand that mistake is on their website, but don´t refund the remaining US$ 312.00 of my credit card.