VacasaReviews 1,262

Owners of homes beware, do not use this company to rent your home. Their customer service is comparable to a cardboard box. A robot actually shows more encouragement and care. Their answers are robotic, one word, one sentence, non existent. Outer Banks NC is our go to and Hatteras Realty changed over to vacasa... I wouldnt recommend them to a homeless person. They outsource call center to west coast of USA --- how does that do any good with issues or questions 100 miles out off coast of NC? Anyone who works for them should be ashamed of themselves and I will be addressing things on every social media outlet as well.

Rented a house in Naples 4/24-4/28. Nice house. Boat lifts promised, none available. Pool green and low on water, we had to add water, pump was cavitating. Grill filthy and out of gas, found another tank in garage and supply line leaked. Fridge in garage went out ruining all food we had stored in it. Called support three times and texted with them. I was given highest priority, nobody ever showed up.

Let me start by saying the building and location were beautiful and the unit has so much potential but due to management/Vacasa, I give this one star.
A month prior to our arrival I noticed a negative review for this unit stating the balcony was not available to them. Seeing as the balcony is a major selling point I called and asked if the balcony would be available during our stay. For two weeks I battled with them to call me back/move us or refund our money but they refused and said "Hopefully construction will be done by then but idk" ****side note: Vacasa customer service is sent overseas and you talk to someone that has to "email" or call the local owners but they will not transfer you to anyone local or give their number. Their customer service says they will call you back with an answer but they never do.
Regardless of the balcony issue, we pushed forward since they wouldn't move us or refund us and just hoped we would have the balcony to use.
The day we arrive the A/C was out...we ended up calling them 7plus times all night trying to get someone to fix it, bring us fans, or move us. They refused and said we would have to wait till Monday. ( it was Friday)
We found ourselves talking to another property management company (Real Joy)that knows how bad Vacasa is and told us they had other units that were empty so no reason why they weren't able to move us. It was 80+ in the room as we slept and finally delivered a fan at 10 pm the next day...
They told us we would be compensated for each day we didn't have AC but of course, we got nothing and no return calls.
In short. Do not book with Vacasa Do not let them manage your unit. Just don't do it...

Had a soccer tournament scheduled for weekend of April 29-30. Tournament was canceled on April 27. Son test positive for Covid. We can't go. You have to cancel 30 days in advance to get any money back. You don't even get the cleaning fee. How is that ethical?

We rented a house in Davenport fl 4416 acorn court dr the house was very nice but the dishwasher and garbage disposal were broken so when I did the dishes the sink backed up! We were there for my grandson's birthday so we had plans to go do something with him but we waited around for someone to come fix it cause they said someone would be coming there and nobody showed up! So the next day we called and they have the same story someone would be there that day and we waited around another day same thing no show! At this point we were pi$$ed two full days of our expensive vacation ruined so I called and asked for management to give me a call because at this point I'm fuming we can't leave the house cause we have 2 dogs there that are big and may bite a stranger cause they have anxiety away from home or run away far away from home plus I don't want my stuff stolen from a maintenance man! My grandson's birthday was ruined and no call at all I told them don't bother coming to fix the damn stuff we're gonna enjoy our vacation and DoorDash us some paper plates or something and they couldn't even do that! Never ever book with them! Oh yeah forgot to mention they already knew it was broken cause it was unplugged when I looked and had the nasty used plunger from the master bathroom under the sink!

Company doesn't seem to care about their employees enough to know what their demands are doing to the employees and their families! Too many cut throat back stabbers! Also cater to the rich and those less fortunate don't get the time of day!

If I were able to leave -1 star I would. 8 of us women rented a cabin with a hot tub for a nice weekend. Upon arrival we saw that the sliding door to the hot tub area was broken. Screw missing on outside handle. No big deal. We call for maintenance. Nobody showed up. At one point we were locked out because of no door handle and had to walk around to the front of cabin to get back inside. We then decided to play some games but the chairs around the kitchen table were so wobbly it wasn't safe. We did the best we could by tightening some of the bolts. Another call to maintenance. We were told they would be out Saturday. We couldn't lock the cabins back door because we were still waiting for it to be fixed. We didn't get to go to town and explore Saugatuck because we were waiting for someone, anyone to get back to us. We moved the couch so we could sit on the floor to play cards and the trash under the couch was disgusting! Saturday, the hot tub wasn't working at all! Another call to maintenance, another promise of somebody is coming. Vacasa has refused to offer any refund or any compensation for a pretty disappointing experience. So do yourself a favor and use another company. Oh they did want us to strip the beds and start the laundry before we left if it wasn't any trouble. Got right on that...

I rented an Airbnb property managed and hosted. By VACASA in April 2023.
Very disappointed. 1. Stove did not work. Staff tried to fix, but the gas kept going out. 2. No fishing lights (broken). This was advertised. 3. Pool was freezing because the pool heater was broken. Staff came to check on it, but after making a few calls, the staff member communicated to me that the heater had been broken. Again this was advertised. If the heater had been broken, it should have been communicated to me in order for me to have the opportunity to cancel. The pool and fishing lights were the 2 big draws for me to purchase this rental over another one. I was told that I would be compensated by VACASA. I was given $100 dollars. This was insulting. I spent more than that on the groceries I wasted due to stove not working. I will not be using VACASA anytime in the future. They don't stand by their products.

I booked a condo in SC for 4 ppl but my party got bigger by 1 person so I contacted customer service to see if I could swap the condo for a bigger one I found literally in the same building and cheaper. I told them I wasn't worried about the $200+ I would be losing (I already paid) I just wanted to swap the rooms. They pretty much told me NOPE can't do it. Cancel, lose 12% and rebook. This is honestly just ridiculous to me. It's the same company, same building, and they have already been paid. What is the issue? I feel like they could easily go in their lil computer & just change it but to me it's all about getting all the money they can out of ppl and giving the worst customer service experience EVER! This was my first and absolute last booking with them! If you can't accommodate the customer with something as simple as this then you are not a company I ever wanna give my money to again!

While I did not rent through Vacasa, the house I did rent was directly beside a Vacasa home. We arrived to our rental late Saturday evening. Around midday on Sunday, we looked outside to see our neighbors, the ones staying in the Vacasa home, were in our pool swimming! I went out to ask what they were doing and no sooner than I starred speaking, they immediately became defensive and said Vacasa property management had told them their home had a "shared" pool. Seeing as how our home was the only one next to them with a pool, they assumed this was the "shared" pool. I contacted property management to our rental and the entire time I was trying to explain to the neighbors that NO, it is a PRIVATE pool, and even while management was on the phone saying the same, they continued to argue and stay in the pool swimming. At this point, u wasn't sure if they were lying or if they were in fact told it was a shared pool, so I looked the listing up on the Vacasa website. Sure enough, they have "shared pool" listed in the amenities to this property and not only that, but they also had a picture of their home with this pool...although the home the pool actually belongs to had been cropped out! I mean, there is a privacy fence all the way around the pool, it is connected to our house, and the only entrance is on this property, so you have to be a little niave to think it is actually shared. Still, SHAME on Vacasa for doing this and misleading people! The property is called Sunjammer 244 and is located in Waves, NC in the Outer Banks. Our home is managed by Surf or Sound Realty and let me say they were AMAZING! The manager contacted Vacasa and spoke to the GM, who (surprise) acted like he couldn't believe the neighbors had done this. Of course they did! Why wouldn't they when YOUR listing says it?! This was an extremely awkward and uncomfortable experience for us and I imagine even more so for the neighbors. The ONLY reason I gave them the 1 star review is because I had to in order to leave a review. In the pics, you can see their property and then our pool.

We have had a number of challenges renting properties managed by Vacasa, generally related to Vacasa being unaware of property details. You're not dealing with an owner, and unlike a local agency, Vacasa isn't local. Recently we rented a property where the utility had notified of a planned outage 60 days in advance. On the day of the outage Vacasa was clueless, even though the utility had notified homeowners and renters. When we asked why Vacasa booked a property with a known utility outage during our stay, they said "we don't control that." They collect the fee and are gone. No support.

Book something else through Airbnb or Vrbo. Cancelled our vacation right before and they will do nothing to help out.

I rented a condo in myrtle beach and upon arrival the condo was disgusting. Hair in the bed, pillows, tub, shower, sink, doors. Utensils were dirty. Mold in the tub. Walls had dirty hand prints. They have you pay a $128 cleaning fee and would not refund my fee. Would never stay at a place from this company again.

The service from Vacasa was horrible. They sounded good on the phone, but ended being smoke and mirrors! I have never written a bad review in my life and I am 45 and travel across the world often. They take a rental and manage it for people who want to rent there homes. There job is to know all the details about the homey The problem I have is when they don't know the product. We stayed in St. Augustine for 4 nights and When we arrived the AC wasn't working and it was at 4pm and very hot. We called and they said keep doors shut and AC will turn on. They also said they would send someone out. At 7pm I called and said isn't working and door shut and we are sweating. May I add I have a senior and two young children with me. They said someone is coming out. At 10pm we finally went to sleep and opened the doors. None of us slept well at all. Next day no ac and no response. We called 4 more times during day and they just gave us the run around. This was a horrible experience and they had no clue how the ac worked and no one ever showed up. We left early and all they did was give us a $150 refund.

In February I rented a condo in N Myrtle Beach managed by VACASA for a golf trip for myself and 2 friends. We drove in from Charlotte, played golf and then headed to our condo. When we got there, we were unable to get in because we did NOT have the door code for entry. I called the customer service number to explain our issue. For my first 3 calls, I was disconnected. The recording kept saying that my call was very important to them...bull. I finally got someone on the line who told me the info I needed was in my arrival packet...in the condo. I kept trying to tell the woman that we could not get in and needed to door code. I was put on hold and she came back to tell me she didn't have the code. I was put on hold again while she looked for a number of someone who could help. By now, close to an hour had passed with 3 worn out guys and their luggage stranded in the garage. When the rep returned she gave me a phone number to call to get the info I needed. I called the number she gave me only to find it was a discount ticket company who had no idea how to get into the building.
Finally a couple pulled up and we explained our situation and they gave us the code. They said they had the same issue the day before.
The next day I was contacted by Lauri Segar from VACASA. I told her our story and she told me we would receive a $60+ refund for our inconvenience. I thanked her and was told it would take a few days for the refund to hit.
It's been over 2 months now with excuse after excuse from Lauri but no refund. I contacted another person named Jillian with VACASA who promised to look into the issue. I sent her copies of the text between Lauri and my self as proof of the situation. It's now been a month with her as she looks into it and will get back to me. Still, NO REFUND. It's a shame the company handling the condo has such piss poor customer service skills as the condo itself was very nice.
I have since read of hundreds of customers with poor service and found that they have a 1.2 Star rating. I will never use them again and just want to warn others about their lack of response and follow through. How would I describe them? That depends, does SUX have one x or 2?

Reviews stated unclean property dirty and broken dishes and uncleanness of property.Pricing toot had me receiving 80 a night might as well own a motel 8.Stay away

This place is a scam and a joke. They say they have a hot tub, but unless you are 6'5 or can fly you aren't getting into it. You can try and chance it and stand on something if you can find it, but nothing in the house is stable. They sent someone to one store to look for five minutes and were unable to assist me with anything. This is the main reason to stay in the house for me as everything else is reported to be broken in reviews. They had a review in 2020 about stairs needing to be added, but none since then. Nothing suggests there is no access to hot tub. The person i talked to locally even said there should be stairs and wasnt sure why they werent there. I left that same day and didnt stay and they are now ignoring me after saying they would discuss a refund. If they said they had beds but had nailed them to the roof when i got there, it would be the same issue. Not being able to access the usage of an item or service means it is not available. Do not waste your money or time here or with vacasa. They say the local manager does the refunds, the local manager says they do. Two days later and checking in to just be told over and over to just wait. They then told me my refund was denied as i voluntarily left the house. I left because vacasa was unable to live up to their part of the contract. If i had tried to use a chair or something and fell, there are actual rusty nails sticking straight up i could fall on. This house is a death trap.

Will never rent from vacasa again, one problem after another, even locked out one day and took them 2 hours to call to get back through the gate! Supposed to have been $88.00@ night, after all their added charges it was $170.00@ night!

This is by far one of the worst management companies I have ever encountered. They do not answer their emails. They try to charge you a fee just to look for a lost item with no guarantee it is there. With the lack of communication or ability to speak to someone I am sure they just collect the fee and do not even look for the item. I am still waiting for someone to call me back to assist with my husbands wedding ring we left behind. No sense of urgency or helpfulness on their part at all.