I wish I could give a half star because the USPS is currently one of the worst institutions in the country. The services that you pay for such as (extra insurance, priority services, etc.) are worthless and seem to be nothing more than scams. When your packages are lost, they simply tell you to file a claim, which can take months to even be processed, not to mention receiving your refund. As for the customer service representatives, you stand a better chance of getting some assistance from a tribal chief in a Third World country. And to make matters worse, MOST USPS MANAGERS THAT YOU REQUEST TO SPEAK TO ARE INCOMPETENT AND ARROGANT! You're basically beating on a dead horse. I mailed a package out from Hawaii on December 9th enroute to Camden, Alabama and its been in transit since December 13th, and there is no specific Distribution Center where it's stuck. I also sent another package out on the same day (December 9th) to Chicago, IL and on December 15th, some boneheaded postal carrier delivered the package to my daughter's old address even though she submitted a change of address several months prior, now someone else has the package that were Christmas gifts for my daughter and granddaughter. Using the USPS today is like pulling the arm of a slot machine in a casino, because after you put your money in it, there's a chance you might win, and there's a bigger chance you're gonna lose! I'm using a different vendor ( UPS, FedX, DHL) from hence forth because the USPS is a total ripoff! The USPS uses the same tired and lame excuses for lost packages, and the same pressure sales tactics for stamps and extra insurance. What's the sense of buying stamps and insurance if your mail never reaches its destination? I'll NEVER USE THE USPS AGAIN!
THEY SHOULD BE INVESTIGATED/DEFUNDED AND HELD ACCOUNTABLE FOR ALL THE EGREGIOUS ACTS THEY HAVE COMMITTED THROUGHOUT THE COUNTRY!