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  • USPassportOnline

USPassportOnline

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Overview

USPassportOnline has a rating of 1.53 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about USPassportOnline most frequently mention post office, credit card, and complete scam problems. USPassportOnline ranks 35th among Passports sites.

  • Service
    20
  • Value
    20
  • Shipping
    10
  • Returns
    12
  • Quality
    16
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
4
See all photos

What reviewers want you to know

Positive highlights

  • It's not cheap, but this was so much easier than trying to navigate the State Department's system.

Critical highlights

  • I recommend going to the official government site and just filling out the forms and following the directions.
  • When I got everything ready and went to the post office, I had to bring my spouse and my child all together.
How would you rate USPassportOnline?
Top Positive Review

“Easy and fast”

Al t.
2/2/19

Quick and easy. Excellent service. I would use them again and again. They were very helpful and easy to do business.

Top Critical Review

“Scam”

Ron B.
7/28/20

I abandoned my application when I realized the the $39 fee was to low for a passport and card. I assumed that was just the fee for them to file it. I did all the work filling out the form. They 1st make it seem like you can download the form or fill it out online and download the the for and take it to your post office or wherever you want to file it. Yes they do make it seem like a government site. When I saw they don't take AMEX that was also a clue for me.

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

government site (6) post office (5) state department (4) credit card company (4) complete scam (4)
Thumbnail of user davidg255
2 reviews
3 helpful votes
April 13th, 2016

Not a wonderful company. Promised me completion dates and it became my responsibility to follow up with them. 14 day passport service took over a month. They did refund $50 of their fee, but overall not a great experience.

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About the business

US Passport Online, LLC is a private company, registered and approved by US Department of State to expedite passport applications as fast as 1 business day. We provide a stress-free process of getting your passport online, without going through long li...

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