On December 17th, I was attempting to renew my passport on the travel.gov site electronically. I thought I clicked the correct button and it said I had to enter my card information to pay the fee before it brought up the application and I filled it in and was looking for the "submit" button, which I could not find. It told me to print and mail the form, but I wanted to submit electronically. I exited out and emailed travel.gov asking why that happened and if I could still renew online. I never got a response, so I tried again on the 26th, and was successful. My card was charged the $130. On December 31st, I noticed an additional $90 passport charge. I repeatedly called travel.gov and they couldn't determine what it was as none of their fees are $90. While on the phone with them on the 10th, I took a closer look at the charge, which said USPassport Online and had a phone number listed and a FL zip. I told travel.gov I was going to call. Upon calling, an automated message tells you that you must email them through their site, which I did. I have no idea how I even got on their site and all information I provided was because I thought it was a trusted government site. Now they're saying I agreed to be charged for them to assist with reviewing my application for errors and submitting. I never finished the application or sent to them, although they still have it, with my SSN and all. I requested they provide me the signed terms and conditions as well as something stating what product was received by me for $90, which they did not do because they never sent it to me. I never received anything from them. They said they would refund the charge yesterday morning, but they never did, so I've disputed with my card. In searching their web site for this information, I found the terms and conditions buried on a separate page. They state that they aim to process applications within 36 hours (which they didn't do) and they say for the $90, the applicant gets the following benefits: "Confirmation of Application" (which I never got because I never submitted it), "Admission and Error Checks On Application" (which I also never got because I never submitted), and others, which include "Reimbursement For Declined Passport Applications Packs". They also have many concerning liability waivers and disclosures that they are claiming are in accordance with US laws, but I have my doubts. Although they have all of your personal information, they are freeing themselves from any liability related to loss or damage arising from the use of their site or information and users should use the site "at their own risk." They also go back on their previous guarantee by stating that they "provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality." They expressly say that part of what you get for the $90 spent is for them to review your application for accuracy to the point that they will refund you the cost of the application if it is denied and this previous statement completely negates that. Not only is this site clearly fraudulent, but I feel they are dangerous. They have my full name, address, DOB, SSN, and credit card information now and they are telling me via their terms and conditions that they cannot give me peace of mind that information is secure whatsoever. And I'd love to know how I got to their site. If there is some link on travel.gov, the government needs to remove it.

Stay far, far away. Their disclaimers are ridiculous and I definitely plan on getting back in touch with state.gov to notify them because I WAS on their site, which is why I emailed them directly to ask why it tried to print my application when I wanted to renew online. Something is wrong somewhere.

Adding comment to update:
On March 24th of this year, my SSN, DOB, name, address, and all other information was used to apply for a Bank of America card. I haven't been on any other suspicious sites. I'm pretty sure these people mine data and sell it. If you look into their site more deeply and pull the specs for it, they use a program called smartlook that records the screen activity of everyone that uses the site without notifying them they are doing this. You can verify this by opening their site in Chrome, selecting the 3 dots in the upper right-hand corner, and selecting "More Tools>Developer Tools". A window will open on the right and when you have the "Network" tab highlighted at the top, refresh the screen and much more info will populate. If you scroll down under the "Name" column to click "website", you will see the following request URL: "https://manager.eu.smartlook.cloud/rec/setup-recording/website". You can then Google "what does smartlook do?" and you can select the question "does smartlook record the screen?" The response is as follows: "Smartlook uses always-on recording - meaning that every single user visit is recorded. Their website indicates that these sessions can be replayed. I'm certain this is how they got my data to recreate a form I never submitted. Please be vigilant. I at least got my credit card to reverse the charges, but they're taking much more than your $90 - they're taking all of your personal data. I had to freeze all of my credit and I'm fighting with Bank of America to obtain a copy of the application so I can file a police report. I've filed complaints with every government office I can think of, including the FTC and have not gotten a response. These people are true thieves.

EDITED TO ADD: PLEASE NOTE THAT SITEJABBER LISTS THIS SITE AS CLOSED - THAT IS INCORRECT. THE LINK PROVIDED IS WRONG. USPASSPORT.ONLINE IS STILL VERY MUCH IN SERVICE AND PULLING THEIR USUAL SHENANIGANS.

USPaaaportOnline delivers on their promise. I received my passport quickly without any challenges.

Great, fast and very people very polite. Thanks.