• U.S. Medical Supplies

U.S. Medical Supplies

Overview

U.S. Medical Supplies has a rating of 3.69 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with U.S. Medical Supplies most frequently mention lift chair, old mother, and timely manner. U.S. Medical Supplies ranks 7th among Medical Supply Store sites.

  • Shipping
    17
  • Quality
    15

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service - these people sell you the chair, make false promises and then you are on your own.
How would you rate U.S. Medical Supplies?
Top Positive Review

“I called and spoke to Shonreka and she was very knowledgeable and took care of my situation. TY”

Carmen M.
6/30/23

I spoke to Shoreka and she was very knowledgeable And waisted no time.I think USM is very good and easy to get your supplies.The cost is very reasonable and they do all the calls to medicare and your doctor.I recommend USM to everyone.The workers are very kind and get your needs don't asap. Thank You Shoreka

Top Critical Review

“Terrible billing practices and overcharging. Keep your payment receipts!”

Brian F.
9/7/22

First off, they failed to mention that they were removed from my insurance company network in the previous year so I paid $900 out of pocket for my first order of diabetic supplies. Insane. First order went ok. The second order they invoiced me multiple times for the same order. It was maddening. They arent able to track what was paid for by insurance vs what you pay for with co-insurance. This led to a multiple weeks long, several phone call, many online chat sequence where I was the one who had to explain to them how their accounting was wrong and I had in fact, paid the invoice in full. I mean, they wont even ship me the supplies before I pay so how could they possibly think I still owed them? I had to to do the investigative work FOR THEM and match up invoices and receipts. If that wasnt bad enough, this morning they sent me another "unpaid invoice" for supplies that were bought and paid for IN FEBRUARY! How do you keep making these mistakes? Luckily I have kept all my receipts and sent them back to cust service. Avoid doing business with these people if you can.

Reviews (203)

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customer service (35)
Thumbnail of user carmenmcelroy7
1 review
0 helpful votes
June 30th, 2023

I spoke to Shoreka and she was very knowledgeable
And waisted no time.I think USM is very good and easy to get your supplies.The cost is very reasonable and they do all the calls to medicare and your doctor.I recommend USM to everyone.The workers are very kind and get your needs don't asap.
Thank You Shoreka

Thumbnail of user charlesw945
1 review
0 helpful votes
December 30th, 2020
Verified purchase

We needed a stair lift from our garage to the living level, which was six steps. We ordered the AmeriGlide Rave 2 model through U.S. Medical Supplies. Their sales representative was very helpful and in addition to taking the order, he gave me some helpful tips on installation, since I did the installation myself. I am 80-years old but pretty handy with tools. Delivery was quick and the system came in three boxes. Since our lift was short, the rail came in one piece mostly assembled. It did require the addition of the upper end piece after the chassis was installed. One of the tips the sales representative gave me was to make sure the rail was placed far enough from the wall (in my case the hand rail) to allow clearence for the chair when installed. I my case the edge of the rail was 3.5 inches from the wall. The installation went pretty well. When starting up, I found there was a defective spring in the seat unit and it didn't provide enough tension on the seat swivel lever to keep its safety sensor engaged. The unit was functional but you had to jiggle the lever. I reported this to the representative and he arranged for a quick shipment of a repacement seat unit, which required about 10 minutes to replace. I am very pleased with the unit and the service from U.S. Medical and AmeriGlide.

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Thumbnail of user duralc
1 review
0 helpful votes
May 7th, 2018

The salesman that assisted me was very polite and helpful. When I called him back to check on options and colors, he was prompt to return calls. The lift chair was delivered at the time promised and was exactly what I ordered. I really like the chair because it is made for a tall person of which I am. It lays back to a full reclined position. I am very well pleased with every aspect of my buying experience.

Thumbnail of user judis27
1 review
1 helpful vote
May 28th, 2018

I found them in a google search looking for a reclining chair for my husband who fell and broke his hip. They answered immediately, discussed and explained the chairs and were still there after I asked my husband about it. Great price. Free shipping and so love the chair. It is exactly what he needed: well made, easy to use going up and back and is now his best sitting/resting place as he continues to recover. A godsend. Cannot praise them enough.

Thumbnail of user robinn43
1 review
0 helpful votes
April 27th, 2018

I couldnt be more pleased with the service I received from US Medical Supplies. Timothy Worley (the rep) was wonderfully courteous and knowledgeable. He helped me select the perfect chair with the right size and functionality at the best price for my elderly mom. It arrived in a timely manner, and looks & works great. I am so grateful for the excellent help I received. Thanks so much!

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Thumbnail of user hm79
2 reviews
0 helpful votes
January 25th, 2018

Chair was delivered within a week as promised. Color was very true to the one online. The size is perfect for my short but rather heavy mother. The various positions are very comfortable for her when she reads or watches TV. She spends many hours each day sitting there. The controls are very easy for her to use. She's had it a month, so far no issues.

Thumbnail of user janetb267
1 review
0 helpful votes
August 10th, 2018

My husband has lost all mobility from his brain disease. My son-in-law paid $3,000.00
At Lazy Boy for a lift chair wanting to buy the best. This chair was a life saver but we
Needed one upstairs and I could not afford one. I found this chair online for $800.00
And my husband is thrilled as it is the most comfortable one with a high back and
Everyday he tells me what a great chair it is and we are thankful to have found it.

Thumbnail of user ruthb82
1 review
0 helpful votes
January 10th, 2018

I ordered this chair for my 79 year old Mother. She had a total hip replacement and suffers from arthritis. Her other chair quit working after 11 years of daily use. We wanted another one the same brand. The gentleman I spoke to on the phone to place the order, Taylor, was so very kind and helpful. The chair arrived right when they said it would. It was free curve side delivery. The gentleman who brought it (can't remember his name) was very kind and polite. My sister and I (both in our 50's) got the chair inside and put together in just a few short minutes. It is very quiet and smooth, comfortable too. Thank you for a great product and very knowledgeable employees. And I might add that the price was less than half what we had paid at the pharmacy 11 years ago for the same brand.

Tip for consumers:
I do not like ordering on line. It was really nice to speak with a representative who spoke plain English and knew all the answers to my questions. I would definitely recommend this company and the product to others.

Service
Thumbnail of user vb36
1 review
0 helpful votes
March 29th, 2018

So glad I called! Dalton was immediately available, very knowledgeable, helpful and expedited my order! Ordered a Golden lift chair for my 91 year old father. Dalton helped me get the right size and walked me through the process. Couldn't have asked for a more pleasant experience considering it was for my physically declining father. Thanks!

Thumbnail of user barbarai42
1 review
1 helpful vote
September 13th, 2018

My only regret is that I did not get this chair sooner. Great product; makes my life so much easier. Excellent product and fantastic pricing.

Thumbnail of user chrisb499
1 review
0 helpful votes
April 25th, 2018

Following back surgery it was recommended that we get a lift chair. I researched lift chairs online and went to LaZy Boy. I called US Medical Supplies and they were helpful. The chair is not oversized and was easy to assemble. I got curbside service but the delivery person was kind and moved it into the house so the box would not get rained on.

Thumbnail of user karenn82
1 review
1 helpful vote
January 8th, 2018

This is the second Pride mobility scooter I have purchased from this company and they are wonderful to deal with. My scooter came before the expected arrival date which was a very pleasant surprise. For any needs I may have I would not hesitate to order from this company again! I give them an A plus along with my scooter

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Thumbnail of user brendaf74
1 review
1 helpful vote
March 13th, 2018

I purchased the Golden MaxiComfort 505 Small Lift Chair for my 93 year old mother's birthday. This was the perfect gift because it was comfortable for her small frame. The deilvery was impeccable! The chair arrived with the specified timeframe, one day before her birthday and the delivery men were very nice and professional. This chair is highly recommended for anyone who needs assistance with getting up and sitting down as well and relaxing. I am very happy with the customer service assistance and delivery.

Thumbnail of user kater113
1 review
0 helpful votes
June 20th, 2018

We have been using this chair now for a couple of weeks and my husband just loves it. It's soft, comfortable, and raises him up almost to a stand which really helps his poor knees.

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Thumbnail of user marym1013
1 review
1 helpful vote
September 1st, 2018

The employees are very knowledgeable and extremely helpful. I accidentally used the wrong credit card and they were able and willing to change the order to show the correct credit card. They were also kind enough to let me know as soon as they had changed the card. The chair size fits me perfectly and the color is perfect. Many thanks, Mary M.

Thumbnail of user sl141
1 review
0 helpful votes
August 28th, 2018

This chair was bought for my husband who has a hard time getting to a standing position. He loves this chair. It has made his life so much easier in helping himself. The chair arrived in 1 week.

Thumbnail of user daler86
1 review
0 helpful votes
August 1st, 2018

Dalton did a good job with our purchase every thing came as promised on time delivery the delivery driver even helped me get it inside the garage price was good scooter works beautiful thanks for a no hassle experience good job US MEDICAL

Thumbnail of user kathym229
2 reviews
0 helpful votes
April 27th, 2018

My husband and I both have one of these tables by our recliners. Mostly to put our laptops on while we're doing things, and to eat from if we want to. They are easy to put together, and easily height adjustable. After having one, we came back to buy a second one. I really recommend them.

Thumbnail of user carolyns104
1 review
1 helpful vote
January 11th, 2018

The chair is excellent. My dad loves it. The fellow who helped me order it was great. He guided me to the right size and chair. Make sure that you order the right size. My dad is tall so we ordered the larger size and we are glad that we did. The smaller would not lift him to the right position.

Thumbnail of user junen11
1 review
0 helpful votes
October 19th, 2017

So helpful and nice. Go my order done completely and I spent less money than shopping locally (sadly). My chair arrived earlier than expected which gave me much freedom. Product itself is Wonderful and now my hubby wants one. Will shop with them again

Tip for consumers:
Call them!!!

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Thumbnail of user tomb271
1 review
0 helpful votes
April 15th, 2017

We purchased the Rave chair lift with delivery promised in 7-10 days. Surprize it was on our doorstep in three. Than the fun started, installation and assembly. The instructions were good, written by someone whose first language appeared to be english. Thanks. The photos would be a better help if they were not so dark. Everything was straightforward and easy to follow.
Our only disappointment was the chair seat was too flimsy, adding a piece of 3/4" plywood to the underside solved that problem, but now will not stay in the folded up position. We will solve that one later. Meanwhile it works wonderfully, we now feel as though we hit the "big time."
Count on us to look first to you for further purchases.
Tom and Diane Bailey
Springfield, Ohio

Thumbnail of user leslien40
1 review
0 helpful votes
August 7th, 2018

U.S. Medical Supplies was amazing to work with! So helpful in finding the right chair and wonderful customer service! So impressed with the promptness of the arrival of my order and the price was just right!

Thumbnail of user marilur1
1 review
0 helpful votes
October 11th, 2018

I am still getting used to my chair. It is different from my other chair but I love it. I use a pillow to support my neck because the back doesnt stick out as far as the chair I'm used to. My orher chair is also a pride and has been amazing. That's why I bought from you again.

Thumbnail of user joem330
1 review
1 helpful vote
March 5th, 2018

Taylor was the BEST to deal with when I purchased the 2 Pride Liftchairs for my in laws. Very professional, and they were delivered on time when promised. I would work with Taylor at US Medical Supply again!

Thumbnail of user johng518
1 review
0 helpful votes
September 13th, 2017

The sales person on the phone was very knowledgeable and helpful. I ordered a lift chair with heat and massage and they said it would take longer. They gave me an accurate timeline and the chair was delivered when anticipated. I had the "white glove" delivery so they delivered it and set it up for my dad without me having to be there. I am very pleased with the whole experience!

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From the business

US Medical Supplies is the largest retailer for lift chairs, stair lifts and wheelchair lifts in the country. Call now to speak with an expert. 1 (800) 790-4792

Company Representative

Thumbnail of user alexp17
Alex P.
Typically does not respond to reviews

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