• uShip

uShip

Overview

uShip has a rating of 3.88 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with uShip most frequently mention whole process. uShip ranks 21st among Shipping sites.

  • Service
    164
  • Value
    158
  • Shipping
    151
  • Returns
    57
  • Quality
    128

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 80.7%
Positive
151
Neutral
4
Negative
32
99
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Uship customer service was a joke, the protection plan was a joke, and the whole company is a disreputable scam.
How would you rate uShip?
Top Positive Review

“First timer found it super simple!”

KT g.
1/1/24

Bought a large item on Amazon that I needed to return and the seller was kind enough to refer me to uShip. I did get a FedEx quote before listing my shipment on uShip. I quickly received a more competitive offer on uShip and accepted it. Never having used a shipping service outside of USPS, UPS and FedEx, I was a little intimidated by the whole bid process at first, but I had ZERO reason to be. It was straightforward, simple and saved me a ton of money.

Top Critical Review

“Their insurance is a fraud.”

Mark P.
2/6/24

The item we shipped was damaged and even though we purchased insurance through them they will not cover the minimal cost of the repairs. We didn't try to file a claim for the $9000 it was insured for, just enough for the parts to repair at $500 (not even covering our labor) and they denied claim. Great for finding cheap carriers but would advise not to get scammed by their insurance.

Reviews (300)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
Thumbnail of user mldolgoff
1 review
0 helpful votes
February 20th, 2024

I used Uship a couple of times in its early years, and was very pleased, but at that time it was a much less structured process with no online app. Venturing into it again recently was interesting. The app takes a little bit of getting used to, but was generally easy to navigate once I found my way around. A couple of points of abrasion included that there were several bidders who didn't have any experience and when I asked for a description most did not reply. I also had an issue with bidders not paying attention to my very specific available delivery dates. Putting my request out there in advance was more trouble than it was worth because everybody wanted to come earlier than it was available for pick up and delivery. All that being said, the company I ended up going with was terrifically, flexible, incredibly professional, and just downright nice to work with. I would use Uship again.

Products used:
Shipping

Thumbnail of user rpmalerba
1 review
0 helpful votes
January 19th, 2024

I used the system twice and got good results both times. The only reason I didn't give five stars is because their system said the average price for my most recent transaction should've been about five to $600 and I was getting quotes of 1200.
I would say if you read the reviews well, you should be OK and I think it's a fantastic system to throw a bid out there. No regrets.

Service
Value
Shipping
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Robert,

Thank you for taking the time to share your feedback about our service. We are glad to hear that you find uShip helpful.

We apologize if you experienced any inconvenience regarding price estimates. Estimates are generated based on past shipment data; however, it's important to note that quotes can differ among carriers, occasionally resulting in lower or higher estimates.

If you have any further questions or concerns, please don't hesitate to call us at (800) 698-7447. We appreciate your honesty and look forward to working with you again in the future.

Thank you again for choosing uShip!

Thumbnail of user ntsheppard123
1 review
0 helpful votes
February 25th, 2024

Joshua Garcia arrived as advertised and spent almost two hours coaxing the steer into the trailer. BZ

Tip for consumers:
Nothing

Products used:
Driver with livestock trailer for the two donkeys and the steer

Service
Value
Shipping
Quality
Thumbnail of user davidh9555
1 review
0 helpful votes
December 30th, 2023

They never set up tracking but everything else went great.The driver was a really nice guy wish he could have spoken better English it was hard to communicate with him.

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi David,

Thank you for taking the time to leave us a review. We're sorry the carrier didn't set up tracking, but are happy your items were delivered with care.

Thank you again for the feedback. We look forward to working with you again in the future.

Thumbnail of user scottd1770
1 review
0 helpful votes
July 19th, 2023

My experience with UShip carriers has been good. Most often they communicate within 24 hrs of an accepted offer.

I expect the shipper to be honest on delivery dates. When they have issues, they need to communicate with both the shipper and delivery party directly.

They also deserve respect for what they do.

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Scott,

Thank you so much for your review! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. We look forward to working with you again in the future.

Thumbnail of user s41phillips
1 review
0 helpful votes
May 26th, 2023

Please be patient. I waited 3 days to get the best deal. It was half the price of all the other offers. My shipper was awesome fully insured and even gave me pointers on how to ride my new motorcycle. I'm a novice, he informed me of the websites habits of doing system updates often and during peak times for bookings. Wonderful service. Thank you Jeremy!

Service
Value
Shipping
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Sherry,

Thank you for taking the time to leave us a review. We're so glad you were able to save money on your motorcycle shipment! We are always eager to receive user feedback on our site, and we will pass along the information you received from your transportation service provider about our site updates.

Thank you again for the review. We look forward to working with you again in the future.

Thumbnail of user jodyr203
1 review
0 helpful votes
November 14th, 2023

I needed to ship a mattress to a family member 700+ miles away. A friend recommended Uship and this was my first experience with them. I found a someone interested in transporting it pretty quickly, but that shipper ended up being a bit flaky and quit communicating with me. So, I did lose about a week's time there. I cancelled the shipment and then reposted. I increased the price a bit because I wanted to get it there by a certain date. The second shipper was great. No nonsense, arrived when he said he would. Mattress made it to destination within a few days. It's not as easy as dropping a box off at UPS, but for odd items I would definitely use Uship again. I would just recommend that if you have a time constraint, get your shipment posted weeks in advance of when you need it there.

Service
Value
Shipping
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Jody,

Thank you for taking the time to leave us a review. We're sorry there was a lack of communication from the first carrier you connected with, but are happy to see you found the right match on your second try. We’re happy you are satisfied with your overall experience and look forward to working with you again in the future.

Thumbnail of user saleemm17
2 reviews
0 helpful votes
September 7th, 2023

I had a 2022 KTM 890 adventure bike shipped 687 miles away. Not only it arrived on time but it was meticulously tied down and packed. Driver was extremely pleasant. Happy ending.

Products used:
Motorcycle

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynn.maynard50
1 review
0 helpful votes
August 3rd, 2023

I used uShip to ship a motorcycle from Memphis to South Carolina. The suggested bid price was quite a bid lower than what I actually ended up paying. I tried using the Smart Phone App. But I had to go to the PC based on line site to complete and track my delivery to completion. UShip phone support is excellent but only available directly during normal business hours. After hours support is via voice mail

Products used:
Shipping

Service
Value
Shipping
Quality
Thumbnail of user jillm1081
1 review
0 helpful votes
October 11th, 2023

We chose Stantiate based on the reviews that were left. They were very prompt on their pick up of our couch and chair to be shipped halfway across the country. They were also good at communicating with us during the drive. Unfortunately there was some sort of trouble with the vehicle which delayed the delivery by almost a week. That is the only reason I gave 4 stars instead of 5. I would definitely use Stantiate again.

Service
Value
Quality
Thumbnail of user lances260
1 review
0 helpful votes
September 12th, 2023

Was very satisfied with the transport of my tractor across country. Very easy to use and view bids. Thank you

Products used:
Shipped tractor on truck and trailer

Service
Value
Shipping
Quality
Thumbnail of user etzapel
1 review
0 helpful votes
August 26th, 2023

Great experience yet again. Ive shipped all kinds of freight with UShip, from pallets to crates to heavy equipment. Great service every time

Thumbnail of user sigalmusicmuseum
1 review
0 helpful votes
August 17th, 2023

Frankly, I turn to UShip first every time. I have only had one problem, and that was something I allowed to happen anyway. Otherwise, apart from the Draconian need to censor initial communications with shippers (some of which is frankly needed for a fair quote) I have had no real problems through dozens of important museum realted shipments.

Service
Value
Shipping
Quality
Thumbnail of user samanthar10
8 reviews
27 helpful votes
June 26th, 2013

My family's newly established business really deals with items that could easily break during shipping or transporting. We looked for good providers of service in the industry of course. The perfect web-based freight company that we found out that can deliver our items from point A to point B safely and without daily is uShip Pro transportation Services Company.
It is actually considered to be one of the world's largest and most trusted marketplaces for transportation markets and bidders. The uShip continually delivers the best services in terms of freight and logistics.
Truckers and manufacturing companies like us have loved this company ever since we availed of its services. I am sure that you will love them too most especially if you will see their statement of commitment to high levels of client's satisfaction.

Thumbnail of user nikw5
3 reviews
3 helpful votes
June 10th, 2013

First time using the site overall. I had two different shipments to send to two different places. It took me a minute to figure out the navigation and time frame for when I could expect to receive bids on my shipments, when actually as soon as you post your shipment the site takes care of the rest. I received a few emails through the site about dimensions and time frame which were easy to find the alerts and access. No stress involved or worries with shipping companies as Uship covers generally all liability and credibility. You can also easily access reviews from previous customers that have used the companies to ensure quality before you agree. Uship takes a very reasonable fee in my opinion, I didn't feel like I was getting shafted on the price at all. My overall experience was welcoming and gave me much needed piece of mind, little confusing navigating the site at first but that's not really a general complaint but more of a personal issue. I will be recommending the site to others.

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From the business

uShip is a worldwide online transportation marketplace connecting those that need things shipped to those who do the shipping. In minutes you can create a free listing to have your item(s) shipped, choose to let potential transporters bid on your shipment or view estimates.

Business History

People and businesses use uShip because it’s easy and affordable to price, book, and ship everything from cars to cranes, freight to furniture, and households to horses—whether it’s going local or long distance.

Our shipping marketplace helps you connect with trusted, feedback-rated service providers of all kinds—large companies, small fleets, single-truck owners and even roadtrippers—that compete for your business and offer extra cargo space at a discount.
Many great companies started in a garage. uShip started in the back of a rent-a-truck. In 2001, Matt Chasen and his then fiancé, Heather, were moving from Seattle to Austin. The 9 ft. Van Matt ordered was sold out, leaving them with an enormous 20 ft. Truck.

Along that 2,500-mile drive, Matt remembered the large family heirloom armoire he’d tried–and failed–to ship a year earlier due to the astronomic shipping cost. That’s when he had his lightbulb moment that he’d become intent on solving: creating a way online to efficiently connect people’s large shipments with empty truck space so both parties win.

Matt would go on to make this his focus at business school, where he met fellow students Jay Manickam and Mickey Millsap. The trio honed the idea, and in 2004, they launched uShip.com.

uShip is based in Austin, Texas, with European headquarters in Amsterdam.

Every 30 seconds a new shipment is listed on uShip worldwide.

Company Representative

Thumbnail of user jamic2
Brittney H.
Customer Service Representative
Typically responds within 3 days

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