• uShip

uShip

Overview

uShip has a rating of 3.88 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with uShip most frequently mention whole process. uShip ranks 21st among Shipping sites.

  • Service
    164
  • Value
    158
  • Shipping
    151
  • Returns
    57
  • Quality
    128

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 80.7%
Positive
151
Neutral
4
Negative
32
99
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Uship customer service was a joke, the protection plan was a joke, and the whole company is a disreputable scam.
How would you rate uShip?
Top Positive Review

“First timer found it super simple!”

KT g.
1/1/24

Bought a large item on Amazon that I needed to return and the seller was kind enough to refer me to uShip. I did get a FedEx quote before listing my shipment on uShip. I quickly received a more competitive offer on uShip and accepted it. Never having used a shipping service outside of USPS, UPS and FedEx, I was a little intimidated by the whole bid process at first, but I had ZERO reason to be. It was straightforward, simple and saved me a ton of money.

Top Critical Review

“Their insurance is a fraud.”

Mark P.
2/6/24

The item we shipped was damaged and even though we purchased insurance through them they will not cover the minimal cost of the repairs. We didn't try to file a claim for the $9000 it was insured for, just enough for the parts to repair at $500 (not even covering our labor) and they denied claim. Great for finding cheap carriers but would advise not to get scammed by their insurance.

Reviews (300)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
Thumbnail of user markp3348
1 review
0 helpful votes
February 6th, 2024

The item we shipped was damaged and even though we purchased insurance through them they will not cover the minimal cost of the repairs. We didn't try to file a claim for the $9000 it was insured for, just enough for the parts to repair at $500 (not even covering our labor) and they denied claim. Great for finding cheap carriers but would advise not to get scammed by their insurance.

Products used:
Shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Thank you for your message and for providing this feedback. We're sorry to hear about your experience and that you haven't reached a satisfactory resolution with your protection plan. Please reach out at support@uship.com or 800-698-7447 if you have any questions or concerns we can address.

Thumbnail of user fivestarp3
1 review
1 helpful vote
January 16th, 2024

They will not stand behind what they do. They give you a bid to ship a package of certain dimensions and certain weight. I weighed the crate and measured it with the driver here. Two weeks later, they charge me an extra $200 and will not respond. They say that the package was overweight. Beware they are dishonest.

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi there,

It sounds like you may have a dispute with the carrier/company you matched with, not uShip. Though uShip is a neutral third party that gives consumers the ability to find and work with independent carriers, we do our best to assist when situations like this arise. If you would like to discuss this further, please contact uShip support by calling (800) 698-7447 or emailing support@uship.com.

Thumbnail of user blainen1
1 review
1 helpful vote
January 12th, 2024

I engaged in Uship's service to transport my BMW from a dealership to my San Diego home. Unfortunately, the experience was subpar – lack of communication, a significant delay in delivery, and the delivery occurring in the dark. Despite paying extra for coverage, my car arrived with a cracked back window. I reached out to the BMW dealership and they said there was no broken windows on the car. The shipper refused my claim, stating it wasn't their responsibility. I've contacted the BBB and plan to involve the district attorney's office in Austin, Texas. This seems like an insurance issue, and I'm dissatisfied with the service provided.

Tip for consumers:
Since they won’t do my claim, they can at least give me my money back that I paid for the coverage.

Service
Value
Shipping
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Blaine,

It appears the uShip Protection Plan case was denied based on the information provided. If you have supplementary documentation to provide or would like to submit an appeal, you can do so within 30 days from the notice of denial. To move forward with that process, please respond to the email entitled uShip Protection Plan: Case Denied.

-uShip Support

Thumbnail of user marshallalcornjr
1 review
1 helpful vote
November 4th, 2023

My car was supposed to arrive on 10/22…did not arrive until 8 days later no updates I had to call for the. Then when I asked for a credit for the inconvenience of me having to keep a rental an extra 8 days they told me their delivery dates are not guaranteed. No apology no updates why am I the one reaching out when you don't arrive on time. I would not recommend because they don't take care of their customers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Marshall,

Thank you for taking the time to share your feedback with us regarding your recent experience. We value all feedback, both positive and negative, as it helps us identify areas for improvement and deliver better service.

We apologize for the lack of communication from the carrier you matched with. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. We understand how frustrating and inconvenient this must have been for you, and we sincerely apologize.

If you have any further concerns or would like to discuss your experience in more detail, please contact us at (800) 698-7447 or support@uship.com.

Thank you again for bringing this to our attention.

Thumbnail of user jmassey_27
1 review
0 helpful votes
January 17th, 2024

I had nothing but issues in trying to ship a motor using uship. To be fair, most of the issues were with the freight company that bid through uship, but when things went sour and the delivery and pick up were messed up, and I was charged extra on top of the original already paid quote, uship's customer service was not really interested in my complaints or making things right. It took a heated argument on the phone with a uship representative and getting hung up on to resolve the issues, that they did not want to take any responsibility for. In the end, the extra charges were refunded, but I will not be using uship ever again, nor will I be recommending them to anyone else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Jake,

We're sorry to hear about your experience and understand your frustrations. As a neutral third party, uShip gives shippers the ability to connect with independent carriers, vet/assess them, and choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, and photos.

It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have more questions, please call us at (800) 698-7447 or email us at support@uship.com.

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Thumbnail of user davidf4830
1 review
0 helpful votes
February 26th, 2024

Horrible service.
Both vehicles damaged
The insurance has no adjusters to look at the damage
Now it's my problem to obtain three quotes
I live in a rule area
What a massive waste of my time and effort

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi David,

We're sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations arise. It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447, so we can help with this unfortunate situation, or email our support team us at support@uship.com.

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Thumbnail of user michael421966
1 review
0 helpful votes
December 27th, 2023

Put my add on there. Says need a winch to load. First two guys showed up with one that didn't work. Ended up not picking it up. Told me it would be 300 more at delivery. I said ok. They couldnt get the job done. Told me I had to give them 200 for trying. Or uship would charge me half of the shipping charges. I ended up giving them 150 through PayPal. Wire fraud if you ask me. They wouldn't cancel shipment with good feedback until I did. So second guy he just doesn't show at all. Gives some lame excuse. Says he would go back today. 4 days later. No show and want cancel the shipment. Used to be a good place to use but it sucks now.

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Mike,

Thank you for your feedback. We're very sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.

Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

Thumbnail of user sbrooks
1 review
0 helpful votes
February 15th, 2024

I choose a defend price for LTL through Central Transport. And for the third consecutive time through different providers I was charged additional fees a week later. I review my invoice with no explanation of the $105 upcharge. I call customer service and they take way too long to find out that Central said the driver was onsite over their 15 minute window for unloading (a joke but doesn't apply to me).
The driver said he was onsite for 40 minutes. Well I have cameras for this very purpose.
I was told to issue a refusal of the charges and sent a screen grab of the trucker arriving and leaving. 6 minutes from door to door.
The next day I am informed that Central through my claim out and I was going to be charged.
I was pissed and said I would not pay. So they said to send the video of the entire drop off. Two days later no word back from uship and my window has now closed to debate the charge.
This is clearly a bait and switch tactic. I hope they like chargebacks, because one is coming!

Service
Value
Shipping
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Scott,

Thank you for your feedback. I understand you are frustrated with your experience on uShip.

The only time it’s acceptable for a service provider to raise the price post-match is when there are additional shipment details that come up after the bid is accepted. When this happens, the service provider may need to adjust the bid price accordingly.

In situations like this, the best way uShip Member Support can assist is by opening communication with both parties so they can discuss a potential resolution. Please contact uShip Member Support at 1-800-698-7447 so we can assist you.

We look forward to hearing from you.

-uShip Member Support

Thumbnail of user sidshayes
1 review
0 helpful votes
December 2nd, 2023

Horrible customer service. Filled a claim for damages, no answer. Insurance on shipping is a sham and waste of money!

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Mason,

Thank you for bringing your concerns to our attention. We're sorry to hear about your experience with this shipment and that you didn't get a satisfactory resolution through the protection plan. If you would like to discuss this with a uShip member support specialist, we would be happy to address the situation with you. You can speak to a support representative by calling 800-698-7447 (M-F 9AM-5PM CST), or you can email our support team 24/7 at support@uship.com.

Once again, we apologize for the inconvenience.

Thumbnail of user ar811
1 review
0 helpful votes
February 25th, 2024

Shipped a motorcycle form Dallas to DC, bought a protection plan with uShip. After making a claim with uShip, they have yet to uphold their liability protection a month after. Terrible service.

Tip for consumers:
Don't use it.

Products used:
Shipping, liability protection

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi A.R.,

We are sorry to hear about your experience. For uShip Protection Plan inquiries, please reach out to your designated case manager, whose contact details are available in the Protection Product Case email you should have received. They will be able to provide you with the most relevant information regarding your case and the protection plan.

We value your feedback and appreciate your business. If there is anything further we can do to assist you, please contact support@uship.com or (800) 698-7447.

Thumbnail of user jakes622
1 review
1 helpful vote
August 15th, 2023
Verified purchase

I lost over $5,000 using U-ship. They don't vet their brokers. I shipped a crated engine using u-ship for $400 and 6 months later got a bill from fed-ex for over $5,000 saying they never got paid for the shipment. U-ship refused to help and it looks like the broker is out of business now. U-ship only refunded my "service fee" which is about $100. They told me they only connect shipper and shipping broker and are not responsible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Jake,

We're sorry to hear about your experience and understand your frustrations. If your payment dispute is still unresolved, you may want to pursue your legal options at this time. If you have any questions please contact us at support@uship.com.

UShip

Thumbnail of user fucku18
1 review
0 helpful votes
January 31st, 2024

Uship does not care about you or your shipment. Uship cares about charging exorbant fees to both the Shipper and Carrier. As well as providing ZERO conciquences for its carriers when they Dont Show up or Completly disappear after pickup. Highy recommend using another company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi there,

I'm sorry you're frustrated with your uShip experience. When booking, there is a service charge paid directly to uShip. This is not a set fee, and is calculated based on the commodity you are shipping. The service charge is listed along with the official bid price and total amount due on both active bids and at checkout.

Though uShip is a neutral third party that gives consumers the ability to connect with carriers, we work hard to keep the uShip marketplace safe for all users. If you would like to discuss your experience, please contact our support team by email at support@uship.com or by phone at 800-698-7447.

Thank you for your feedback.

Thumbnail of user nhangen
1 review
0 helpful votes
August 29th, 2023

Too expensive. They collect on both sides of the trade. I'm going independent next time. Stop spamming people!

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Nathan,

Thank you for your feedback. Since we are an online marketplace that serves both shippers and carriers, all users are required to pay a service fee that goes towards maintaining our site so that we can continue to offer services like easy billing and member support services to all our users. UShip also allows service providers to discuss all costs associated with their bid, including uShip fees, before a price is agreed upon. Here is a bit more information about our service fees: https://help.uship.com/hc/en-us/articles/206462747-Fees-Service-Charges

Again, we do appreciate your feedback as we strive to make the service better for all of our users. If you would like to discuss any of this at length, please don’t hesitate to reach out to our support team directly at support@uship.com or 1-800-698-7447.

Thumbnail of user heathershair71
1 review
0 helpful votes
July 31st, 2023

And USHIP didn't hold him accountable for anything. They don't protect the consumer and they don't qualify their shippers. You'll get the snarky kid throwing your merchandise in the bushes and riding his bike on down the street. NEVER AGAIN

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Heather,

Thank you for your feedback. We're very sorry to hear you were unsatisfied with your carrier. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you would like to discuss this further, please contact uShip support by calling (800) 698-7447 or emailing support@uship.com.

Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the uShip marketplace.

Thumbnail of user county416
1 review
0 helpful votes
November 23rd, 2023

I had a 5th wheel RV hauled from Ohio to Oklahoma and was wrecked and insurance was purchased but Uship still wouldn't cover it said it was the driver's job to cover it. Do NOT use these guys ever!

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Larry,

Thank you for your message and for providing this feedback. We're sorry to hear about your experience and that you haven't reached a satisfactory resolution with your protection plan. Please reach out at support@uship.com or 800-698-7447 if you have any questions or concerns we can address.

Thumbnail of user vicpeel
1 review
0 helpful votes
July 19th, 2023

Actually love the service UShip provides HOWEVER the last carrier we booked through them - MOCOMPTI - was the Worst UShip carrier EVER! Completely incompetent and ABSOLUTELY ATROCIOUS to deal with. MOCOMPTI asked for UShip to not allow us to leave feedback (after the carrier returned our shipment to us instead of delivering) so they could continue doing business through them. Through an 'internal policy' at UShip
They basically oblidged and we could not leave feedback on the 'Worst Carrier on UShip' - MOCOMPTI. Let me be clear, USHIP IS A GREAT SERVICE and I have used them for over ten years now - they are Awesome! It's just this last shipping debacle has cost us quite a bit in lost revenue with a heretofore lucrative movie contract. Trust me, If you need your larger items shipped within the US and Canada - use UShip BUT, if you get a quote from MOCOMPTI - BEWARE!

Tip for consumers:
UShip itself is Awesome - it's this one carrier (MOCOMPTI) that they support that is ABSOLUTELY ATROCIOUS!

Products used:
Shipment carrier service

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Vic,

Thank you for providing this feedback. We're very sorry to hear about what you experienced with your carrier. It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447 or email our support team at support@uship.com.

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Thumbnail of user ekampel
1 review
1 helpful vote
July 21st, 2023

I was bidding on helping ship peoples stuff across the US in my uhaul truck coming back from New York to Utah. Uship suspended my account for no reason out of the blue. I had perfect ratings on their site. I asked several times what the problem was. First they told me I could not do interstate transport. After I told them that there is no law against me transporting stuff across the country without a business license, they made up more excuses. They then proceeded to tell me that I couldn't use a rental uhaul truck because it was against their policy after I told them I was bringing a uhaul truck back empty to Utah and looking to cover my gas and rent costs coming back to utah. This was a lie from them as well as nowhere in their policy does it say this. After calling them several times, one of their customer service people admitted to me that a big commercial customer of theirs complained because I bid on 2 jobs that they really wanted, so uship put my account on hold. And he admitted this happens often to small shippers like myself. The owners of this site are corrupt as can be. Protecting their commercial customers by censoring the small guys is just wrong. I was just trying to help people get their stuff moved cheaper than these commercial rapists.

Tip for consumers:
the commercial shippers on here are raping people.

Service
Value
Shipping
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Eric,

Thank you for your review. I am happy to clarify uShip's policy regarding using rental vehicles and quoting on interstate shipments.

Your account is held because you were interacting with an interstate household move shipment that requires you to have an active Motor Carrier Number. Upon signing up with uShip, you agree to the terms of the uShip User Agreement which states you’ll only offer quotes on items that you have the proper authority, licensing, and permits to haul. Specific commodities, namely vehicles, heavy equipment, and household moves, always require a DOT or MC number. To learn more about operating authority and insurance, please check out the Federal Motor Carrier Safety Administration - https://www.fmcsa.dot.gov.

Service providers can use rental trucks on uShip. That being said, they are not allowed to use rental trucks for household moves because customers' goods are often not covered by insurance in the rental agreements.

The Trust & Safety team emailed you on 7/14 informing you of your account hold. I advise you to read over the email and respond in order to release your account.

I hope this information is helpful. Please contact uShip Member Support at 1-800-698-7447 or email support@uship.com if you have any other questions.

-uShip Member Support

Thumbnail of user bobfullertton
1 review
0 helpful votes
July 7th, 2023

Dont use them ever, the fees that they charge are super high and are percentage based, whic is total bullsh##. STAY AWAY!

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Bob,

Thank you for your feedback. Since uShip is an online marketplace that serves both shippers and carriers, all users are required to pay a service fee that goes towards maintaining our site so that we can continue to offer services like easy billing and member support services to all our users, seven days a week. When booking, there is a service charge paid directly to uShip. This is not a set fee, and is calculated based on the commodity you are shipping. The service charge is listed along with the official bid price and total amount due on both active bids and at checkout.

If you have any questions or concerns, please email support@uship.com so we can assist you further.

Thumbnail of user billyb297
20 reviews
15 helpful votes
March 28th, 2023

Wish I had researched them before I gave my information. They started spamming me with texts without me consenting to it the minute I submitted a request for quote. Read the reviews at consumer Affairs. They hire out to ANYONE, and people have had items stolen and vehicles held hostage, and getting things back is a nightmare because it takes a civil case against uship and whatever nefarious 3rd party the hire. STAY AWAY!

Thumbnail of user napletona
1 review
1 helpful vote
September 29th, 2023
Verified purchase

I have used them twice, will not make that mistake a third time. First one had a damaged shipment. Second time, half the shipment was lost. First claim took 2 months, and they tried to underpay. Second claim has been three months, and they are refusing to pay what they owe. Beware that the "insurance" they now sell isn't technically insurance at all, but their own internal "assurance" program, and THEY decide what they will pay you.

Tip for consumers:
Hidden fees everywhere. Communication is terrible, claims process is a nightmare

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

We're sorry to hear about your experience and that you didn't reach a satisfactory protection plan resolution. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations arise.

It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447 or email our support team at support@uship.com.

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Thumbnail of user adanesd
1 review
1 helpful vote
July 5th, 2023
Verified purchase

Beware! Beware! Beware! Uship does not care if your belongings are stolen!
I had two vehicles in transit and both were stolen, along with memories, powertools and various other miscellaneous items added to the cargo. When speaking with Danny T via email, mind you, they won't even call you from the Loss Department, he proceeded to continuously be unhelpful, and continuously tell me that they can't move forward with my case. They've denied my case, even after providing a Police Report of my stolen items. They've also refused to reimburse my Protection Plan amount, with no reason given. It's been close to 2 months and all i've heard from them is "We can't move forward with your case."

DO NO DO BUSINESS WITH THEM! They will turn their back on you, even when you do the right thing and purchase a protection plan.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Andreea,

We sincerely apologize for the unfortunate experience you encountered with your carrier and understand your frustrations and concerns. It appears that you’re already in contact with our member support team, but if have any additional questions we can address, please reach out to us at support@uship.com or by phone at 1-800-698-7447.

Thumbnail of user davids11741
1 review
0 helpful votes
February 16th, 2024

I accepted a quote on the uShip site to transport our primary family vehicle. (Quote was from Montway)
The vehicle was picked up but 4 days passed and I hadn't received a status or information about the delivery (Zero communications).
After three inquiries with the broker and the actual carrier I discovered that the truck that picked my vehicle had a major breakdown the same day my vehicle was picked up and my vehicle (And other vehicles) just sat in some unknown location for up to 4 days without notifying the owners. It's clear by this experience that uShip does not evaluate, track or manage the companies / brokers that post quotes on their site. Further, it is clear that Montway does not track or manage the carriers that actually transport the vehicles on their behalf. At the time of this review I still have not received a written commitment on when the vehicle will be delivered. It's clear that the entire uShip business model is unmanaged and flawed, and they have no interest in the quality of service that is provided - none. Let the buyer beware.

Tip for consumers:
Do your diligence with any business on the internet. They are faceless, and take no responsibility for the outcome of their services.

Products used:
hey had my vehicle in their possession - no choice but to have them complete the delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi David,

We're sorry to hear about your experience and understand your frustrations. As a neutral third party, uShip gives shippers the ability to connect with independent carriers, vet/assess them, and choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, and photos.

If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Thumbnail of user cpp387
1 review
0 helpful votes
October 17th, 2023

I can not stress enough that this is where the scammers are. Paid over $700 after fees for boxes and couch to be picked up. I got rid of the couch but had more boxes and the mover agreed, as the space for the small boxes would be much less than the couch. I should have known when he arrived to the wrong address, then said he was going to keep my payment because I wasn't there and he left. He took a picture of the wrong door, and when I pointed that out to him, which took a while of him yelling at me over text and not answering my calls, he arrived at the correct one. He picked up my belongings, and once his driver left, he began harassing me and my friend, for more money in order to deliver my stuff. He was trying to hold my stuff hostage for more money, until I got uShip involved to require updates on the location of my stuff. But once he got a hold of my belongings he harassed me every day to give him and additional $300. My stuff was also suppose to be in a covered truck but it was on a trailer with a tarp. I have yet to inspect it, as I've been out of town for work, but the boxes look crushed and I'm sure my stuff is all broken. I should have thrown everything away instead of use uShip. I'll be filing a claim with my credit card, as well as a complaint against the BBB to report David Maia for his unprofessional and false ad of services. Do not use this site, do not use that carrier. Beware. Attached are picks of the trailer and not covered truck as paid for. This site doesn't allow regular pics formatted but I have pics to post on any site I can and will.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Chrisleigh,

We are sorry to hear about your experience and understand the frustration it has caused you. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise.

We can see that you have already been in touch with our support team. However, if you require further assistance or have any additional inquiries, please do not hesitate to contact us at (800) 698-7447 or support@uship.com.

Thank you for taking the time to share your feedback with us about your recent experience. All feedback is valuable to us, whether it is positive or negative, as it helps us identify areas for improvement and deliver better service. Being made aware of situations like yours is crucial in maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Thumbnail of user aricchristensen
1 review
0 helpful votes
August 3rd, 2023

Shipper broke my TV. Uship customer service was a joke, the protection plan was a joke, and the whole company is a disreputable scam. I'm out the value of my TV, the amount I had to still pay the idiot who broke it in transit, and costs to dispose of it when it arrived trashed.

Honestly, do not roll the dice on this organization. Look at all these reviews of people losing their items with absolutely no recourse. Avoid at all costs.

Hide behind "neutral third party" all you want, but you're enabling scammers to take items and money from customers and you should be ashamed.

Products used:
TV shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Aric,

We're sorry to hear about your negative experience with uShip. It sounds like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447, so we can help with this unfortunate situation, or email our support team us at support@uship.com.

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Thumbnail of user pauls4690
1 review
1 helpful vote
March 21st, 2023

uShip.com touts low shipping rates but this is all a scam. The carriers and uShip.com bait and switch after you book your shipment and it is delivered, they hit you with HUGE fees claiming that additional charges are necessary due to extra services. Extra services? They CHARGED $150 saying a lift gate was needed at pickup ($75) and delivery ($75) which is completely false. On top of that, they claim zero liability when the shipment is 10+ days past delivery. This company is strictly in it to scam users. STAY AWAY. It might look like a sweet shipping deal you are getting but trust me, you will get billed up the rear after the delivery.

Tip for consumers:
Pro Tip: Don't use this site.

Products used:
LTL Carrier Service through YRC

Service
Value
Shipping
Returns
Quality

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From the business

uShip is a worldwide online transportation marketplace connecting those that need things shipped to those who do the shipping. In minutes you can create a free listing to have your item(s) shipped, choose to let potential transporters bid on your shipment or view estimates.

Business History

People and businesses use uShip because it’s easy and affordable to price, book, and ship everything from cars to cranes, freight to furniture, and households to horses—whether it’s going local or long distance.

Our shipping marketplace helps you connect with trusted, feedback-rated service providers of all kinds—large companies, small fleets, single-truck owners and even roadtrippers—that compete for your business and offer extra cargo space at a discount.
Many great companies started in a garage. uShip started in the back of a rent-a-truck. In 2001, Matt Chasen and his then fiancé, Heather, were moving from Seattle to Austin. The 9 ft. Van Matt ordered was sold out, leaving them with an enormous 20 ft. Truck.

Along that 2,500-mile drive, Matt remembered the large family heirloom armoire he’d tried–and failed–to ship a year earlier due to the astronomic shipping cost. That’s when he had his lightbulb moment that he’d become intent on solving: creating a way online to efficiently connect people’s large shipments with empty truck space so both parties win.

Matt would go on to make this his focus at business school, where he met fellow students Jay Manickam and Mickey Millsap. The trio honed the idea, and in 2004, they launched uShip.com.

uShip is based in Austin, Texas, with European headquarters in Amsterdam.

Every 30 seconds a new shipment is listed on uShip worldwide.

Company Representative

Thumbnail of user jamic2
Brittney H.
Customer Service Representative
Typically responds within 3 days

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