US Global Tech

This was my first effort to resolve some new, and some old issues with Windows 7 and Norton.
Michael was the first tech I talked with, and he quickly assessed the problems, and was upfront about the cast. Seemed reasonable, and some four hours later, with no effort on my part, my old laptop is clean, updated, cleansed, and I am a happy guy.
I would certainly recommend US Global Tech for their efficient, smooth resolution of problems.
By the way, Mary was the tech who spent the most time on my machine, and seemed to have a smile through it all.
Thank you, Mary and Michael.

I thank everyone for their patience with me working remotely by phone remotely. The only confusion I had was inserting the Password to my modem using the boxes. The technician either did not tell me or I did not hear him say that I had to press the box twice if I wanted the number to the right. He was very helpful in cleaning out a very invaded system and getting everything set to work more efficiently and without ads! Everyone I spoke to was courteous even though it took me a while to figure out how the imput of numbers worked on my new ENVY 4510. Many Thanks. Great Job!

Very pleased with the service that I received from both tech's (Ram & Cai) who worked feverishly on a computer that was infested with viruses. The task was not an easy one.
Both techs were wonderful! Each demonstrated a lot of patience and were persistent with fixing and solving the encountered problems. For my new printer, they had to figure out what drivers were needed, where to find them and how to install them. In addition, they had to secure and install the printer software needed to get my Old Windows XP SP3 Operational System to communicate with my NEW recently purchased HP Envy 5055 printer. I liked the convenience of having my computer worked on remotely rather than having to take it to a computer repair shop. Both techs were polite, knowledgeable and professional.
Thanks for you expertise! Looking forward to having my computer worked on again by your knowledgeable staff!

Three different techs worked on my problem for a total of 12.5 hours! J.t. Did a fine job. Irene was even better. Mary was absolutely fantastic! She showed great dedication patience and knowledge. She had a difficult problem to fix-2 printers not working. One printer is a 2004 model 8500. She dug deep and found the insruction page, and fixed the problems for both machines. Hats off to all three techs, especially Irene, and especially, ESPECIALLY my hero,Mary!

I am extremely distrustful of techs telling me that they need to "take over" my PC to correct the problems because I was burned once by an unscrupulous con artist by doing that. However, Charlie convinced me that he was a bonafide representative of ESET and provided me with his name and phone number. I still would prefer not to "turn over" my PC to anyone, but in this case, it appeared to be beneficial so far. Thank you, Charlie! Dan

Justin is an excellent Technical Support Representative. He guided me efficiently thru the navigation process to get my issues resolve.

He was also helpful in making the service very affordable for my budget. In addition, the entire Technical Support Team was helpful in keeping me updated on every activity during the process.

Overall, the experience was great and I feel more confident about receiving technical support for my PC.

I called to get help installing a printer not knowing that my computer was suffering from effects of malware and an antivirus program that was not working properly. The technician, JC, recommended their service plan and spent the next ten hours working on cleaning up my computer from malware, installing McAfee Antivirus, and setting up my wireless printer. Additionally, he did the same on my son's computer. This should speed up my computer too, which I have not checked out yet. Often I work with numerous pages and documents open, so speed and efficiency is very important to me.
Thank you to JC for your help.

Your technicians, Mary and Melanie, were absolutely wonderful. They worked without break and did a magnificent job. Both my computers are now working fine because of Mary and Melanie and their expertise and hard work over several hours. I cannot say enought about their service and I won't forget to recommend US Global Tech to anyone who needs your services.

Again, thank you for your services through Mary and Melanie and my view of your company is 5 stars ++.

Timothy (Tim) Daly