• US Global Mail

US Global Mail

Overview

US Global Mail has a rating of 4.04 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US Global Mail most frequently mention customer service. US Global Mail ranks 28th among Mail Forwarding sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • The customer service is responsive and quick and always try to help.

Critical highlights

No critical highlights yet

How would you rate US Global Mail?
Top Positive Review

“Excellent customer service!”

Donald E.
2/23/24

Excellent customer service. I am very pleased with the convenience of scanning, discarding or shipping my mail. Highly recommend. Thank you!

Top Critical Review

“Blamk checks not destroyed”

j w.
4/7/23

I have had blank checks sent from the bank when they were not suppose to do. I marked the checks for secure deletion. Someone there took those checks and I am still receiving notices to this day of people trying to cash them against my account from my bank. It also costs me to have those letters opened and scanned, something that was their fault. Reported to Federal police with the USPS

Reviews (21)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user jw1104
1 review
0 helpful votes
April 7th, 2023

I have had blank checks sent from the bank when they were not suppose to do. I marked the checks for secure deletion. Someone there took those checks and I am still receiving notices to this day of people trying to cash them against my account from my bank. It also costs me to have those letters opened and scanned, something that was their fault. Reported to Federal police with the USPS

Thumbnail of user sydneya53
1 review
4 helpful votes
August 3rd, 2021

They Nickel and Dime you every step of the way and clearly don't care about their customers very much. I can't in good conscious recommend this service as there seems to be a lot of other cheaper companies available with better customer service.

Thumbnail of user alexp589
1 review
16 helpful votes
May 4th, 2020

Long time customer since 2016. All was ok while mostly forwarding mail. Just recently started receiving valuable items to my box. What happened then, is one of the shipments was placed on hold because they lost a package. When I finally received it I quickly realized that the item was stolen. Made an internal note. Then the next forwarding request I received all packages, with one of them opened, item removed and resealed back up. They even left the wrapper and the packing slip inside. I have multiple similar shipments and know how they get packed. The box they steal from is re-taped in the wrong place, not as original.

Now I am angry and get it to their attention, asking to oversee shipment by the warehouse manager. Guess what happens next, I get a hold on forwarding for almost 20 days, without answer. Front line rep Meg even told me "I cannot respond in regards to this matter any longer" (paraphrase). Their "Chris", who is supposedly a manager of some sort, finally releases the shipment, stating it was with the "Security Team" (20 days remember?), gives no offer on reimbursement or any resolution on the stolen property.

Guess what happened on this last one, an item was STOLEN AGAIN!
Now if this is not brazen and blatant enough for you, then feel free to sign up for an account.
My theory from this whole experience is that they have an operation on the inside and the management is in on it. If the management and "security" cannot control their shipments, then they have a rat on the receiving side, and stuff is stolen selectively once received, before storage.

I think owners of the operation DON'T know of what is going on inside, but I will do my best to let them know of the fact bypassing the shady management. I highly doubt they would condone this operation of their large scale business.

No one has followed up with me on the last request on reimbursement, so I am looking at you, Chris, as being part of the inside operation, as only a party that is interested in HIDING the thefts, would treat a customer that way, hoping to tire him out.

I have nothing to hide and have photo proof and all communication. Will be happy if this helps others avoid financial loss.

Thumbnail of user shannonr222
1 review
10 helpful votes
April 4th, 2020

They know my packages are worth high value, and despite tracking, signature proof and usps investigation shows they received it, they refused to take responsibility. They work under the guise of we are not liable for anything. They offered $1,500 out of $19,000.00 and seem to steal. BEWARE

Thumbnail of user mpp10
1 review
0 helpful votes
December 12th, 2022
Verified purchase

My notarization failed (not because of my fault) and the company did not render ANY services. They are not willing to refund me the $120 annual plan I signed up for.

PLEASE DO NOT TRUST THIS COMPANY. THEY CANNOT EVER PROVIDE BASIC STUFF.

Tip for consumers:
do not trust this site and the customer service

Products used:
mail service

Service
Value
Shipping
Returns
Quality
Thumbnail of user kl273
1 review
2 helpful votes
May 20th, 2019

Bad from the start to the very end. Do not bother. Horrible process to start and very much till the very end

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

US Global Mail provides Mail Forwarding Services with a US address, Online Virtual Mailbox, Mail Scanning & Corporate Mail Forwarding

Company Representative

Thumbnail of user supporta
Support a.

How do I know I can trust these reviews about US Global Mail?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about US Global Mail?