US Global Mail has a rating of 4.04 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US Global Mail most frequently mention customer service. US Global Mail ranks 28th among Mail Forwarding sites.
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Excellent customer service. I am very pleased with the convenience of scanning, discarding or shipping my mail. Highly recommend. Thank you!
I have had blank checks sent from the bank when they were not suppose to do. I marked the checks for secure deletion. Someone there took those checks and I am still receiving notices to this day of people trying to cash them against my account from my bank. It also costs me to have those letters opened and scanned, something that was their fault. Reported to Federal police with the USPS
I have had blank checks sent from the bank when they were not suppose to do. I marked the checks for secure deletion. Someone there took those checks and I am still receiving notices to this day of people trying to cash them against my account from my bank. It also costs me to have those letters opened and scanned, something that was their fault. Reported to Federal police with the USPS
They Nickel and Dime you every step of the way and clearly don't care about their customers very much. I can't in good conscious recommend this service as there seems to be a lot of other cheaper companies available with better customer service.
Long time customer since 2016. All was ok while mostly forwarding mail. Just recently started receiving valuable items to my box. What happened then, is one of the shipments was placed on hold because they lost a package. When I finally received it I quickly realized that the item was stolen. Made an internal note. Then the next forwarding request I received all packages, with one of them opened, item removed and resealed back up. They even left the wrapper and the packing slip inside. I have multiple similar shipments and know how they get packed. The box they steal from is re-taped in the wrong place, not as original.
Now I am angry and get it to their attention, asking to oversee shipment by the warehouse manager. Guess what happens next, I get a hold on forwarding for almost 20 days, without answer. Front line rep Meg even told me "I cannot respond in regards to this matter any longer" (paraphrase). Their "Chris", who is supposedly a manager of some sort, finally releases the shipment, stating it was with the "Security Team" (20 days remember?), gives no offer on reimbursement or any resolution on the stolen property.
Guess what happened on this last one, an item was STOLEN AGAIN!
Now if this is not brazen and blatant enough for you, then feel free to sign up for an account.
My theory from this whole experience is that they have an operation on the inside and the management is in on it. If the management and "security" cannot control their shipments, then they have a rat on the receiving side, and stuff is stolen selectively once received, before storage.
I think owners of the operation DON'T know of what is going on inside, but I will do my best to let them know of the fact bypassing the shady management. I highly doubt they would condone this operation of their large scale business.
No one has followed up with me on the last request on reimbursement, so I am looking at you, Chris, as being part of the inside operation, as only a party that is interested in HIDING the thefts, would treat a customer that way, hoping to tire him out.
I have nothing to hide and have photo proof and all communication. Will be happy if this helps others avoid financial loss.
They know my packages are worth high value, and despite tracking, signature proof and usps investigation shows they received it, they refused to take responsibility. They work under the guise of we are not liable for anything. They offered $1,500 out of $19,000.00 and seem to steal. BEWARE
My notarization failed (not because of my fault) and the company did not render ANY services. They are not willing to refund me the $120 annual plan I signed up for.
PLEASE DO NOT TRUST THIS COMPANY. THEY CANNOT EVER PROVIDE BASIC STUFF.
Tip for consumers:
do not trust this site and the customer service
Products used:
mail service
Bad from the start to the very end. Do not bother. Horrible process to start and very much till the very end
US Global Mail provides Mail Forwarding Services with a US address, Online Virtual Mailbox, Mail Scanning & Corporate Mail Forwarding