• US Birth Certificates

US Birth Certificates

Overview

US Birth Certificates has a rating of 4.6 stars from 440 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US Birth Certificates most frequently mention customer service, easy process, and timely manner. US Birth Certificates ranks 2nd among Birth Certificates sites.

  • Service
    47

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.9%
Positive
367
Neutral
9
Negative
15

Instant Feedback

1
See all photos

What reviewers want you to know

Positive highlights

  • The customer service team is friendly and supportive.

Critical highlights

  • We had experienced considerable delay in getting the birth certificates.
How would you rate US Birth Certificates?
Top Positive Review

“I'll recommend to friends and family!”

Louis B.
2/25/24

I had a phenomenal experience with this birth certificate site! The customer service team was not only knowledgeable but also courteous and patient. They addressed all my concerns promptly, making the entire process stress-free. I'm impressed with the efficiency and professionalism displayed throughout. An outstanding service that I'll recommend to friends and family!

Top Critical Review

“HORRIBLE service, go to any other company and save your self time and headaches”

Linda S.
12/26/23

Only process that works is how fast they process payment! A week later they are still piddling with wrong emails, sending me responses/ papers with my name mis spelled by their company etc. Terrible service. I needed a copy of my birth certificate quickly, went to ANOTHER company and had a certified copy within two days. STILL waiting on US Birth certificates to finish the application process. What a waste of time and money!

Reviews (440)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (58) birth certificate (307)
Thumbnail of user louisb659
1 review
0 helpful votes
February 25th, 2024
Verified purchase

I had a phenomenal experience with this birth certificate site! The customer service team was not only knowledgeable but also courteous and patient. They addressed all my concerns promptly, making the entire process stress-free. I'm impressed with the efficiency and professionalism displayed throughout. An outstanding service that I'll recommend to friends and family!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Louis,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Selena

USBirthCertificates Team

Thumbnail of user jessek347
1 review
0 helpful votes
February 16th, 2024
Verified purchase
• Updated review

Update: Was not double charged

Filled out application, went to payment, a message popped up that said there was a problem with your payment and within 3 seconds the message disappeared before I could read what the problem was. A timer was ticking for how long I had to complete the application so I submitted payment a second time and it went through, now I am worried I will be double charged. When handling payment for sensitive information there should never be any confusion.

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Jesse,

We extend our sincerest appreciation for your review of our site. Your satisfaction with our service is a testament to the hard work and dedication of our team.

We value every piece of feedback we receive as it helps us identify areas for improvement. Your positive comments will serve as a catalyst for us to provide an enhanced and unparalleled five-star service during your future visits.

Thank you for sharing your experience and we eagerly await the chance to serve you again.

Best regards, Selena

USBirthCertificates Team

Filled out application, went to payment, a message...
February 27th, 2024
Verified site experience
• Previous review

Filled out application, went to payment, a message popped up that said there was a problem with your payment and within 3 seconds the message disappeared before I could read what the problem was. A timer was ticking for how long I had to complete the application so I submitted payment a second time and it went through, now I am worried I will be double charged. When handling payment for sensitive information there should never be any confusion.

* US Birth Certificates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user thelmam114
1 review
0 helpful votes
February 13th, 2024
Verified purchase

Ordering my birth certificate was made so much easier with the responsive and helpful support team. They guided me through the process, addressing my concerns promptly. Truly excellent service that deserves recognition!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Thelma,

Thank you so much for taking the time to leave us a positive review! We are glad to hear that you had a satisfactory experience with our services.

At USBirthCertificates.com, we strive to provide quality service and exceed our customers' expectations. Your positive review is a valuable testament to our commitment and motivates us to continue working hard to provide you with excellent service.

We sincerely appreciate your confidence in us and look forward to serving you again in the future. If there is anything else we can help you with, please do not hesitate to contact us.

Thank you again for your support and for choosing us as your service provider!

Best regards, Selena

USBirthCertificates Team

Thumbnail of user bettyd1039
1 review
0 helpful votes
January 8th, 2024
Verified purchase

A bit confusing, but hope all you needed got through!
I thought you would need my WI DL #, but I didn't see a place to enter it. Thank you!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Betty,

We appreciate your 4 star review, but we are sorry to hear that your experience was not entirely satisfactory.

Your feedback is important to us. Please contact us so we can address any concerns you may have through this link: https://www.usbirthcertificates.com/contact-us

We are here to help and improve.

Sincerely, Selena

USBirthCertificates Team

Thumbnail of user franciso114
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Talk about efficiency! Getting my birth certificate online was a time-saver. The convenience of doing it from home made the whole experience stress-free and comfortable. Highly recommended!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Francis,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Selena

USBirthCertificates Team

Thumbnail of user sharonf1698
1 review
0 helpful votes
January 29th, 2024
Verified purchase

The system worked well for me, but the highlight was the courteous, pleasant and efficient representative who handled my phone call to check on progress and give ne an estimation of receipt. Thank you!

See above.

Reason I chose this business:

Website with clear instructions.

Service
Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Sharon,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Selena

USBirthCertificates Team

Thumbnail of user frederickb363
1 review
1 helpful vote
January 17th, 2024
Verified purchase

My experience in dealing with your services was greatly appreciated,because it was done in such a quick and timely fashion. Received my my birth certificate a few days before I was scheduled to receive it which was impressive because honestly I was expecting for it to be late and fact that it was I'm surprised but at the same time thankful. You guys deal with such urgency and professionalism.Hats off to you all continue the great work.

Reason I chose this business:

Personal reasons. Both of my parents are deceased, my mother died 2 years ago and it seems like only yesterday that her and I were laughing and talking over the phone, I miss her terribly and I never had my birth certificate before and its mines legally and by birth right and I just need to have it and really I don’t really know why but when I received it and opened it I felt a sense of ease come over me I can’t explain it. So years I chooses US Birth Certificate because I have heard that they where the company to deal with, ( I was scammed from the first agency I went through, but it s know big deal, I have it now thanks to you guys)and I wouldn’t be disappointed nor scammed and I trusted the individual who spoke highly of your services so I decided to give you guys a try and think god I did. Thanks

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Frederick,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Lizzie.

USBirthCertificates Team

Thumbnail of user gaylet121
1 review
0 helpful votes
March 11th, 2024
Verified purchase

Last time it was $50 and that included everything, obviously that was another company. With there charge $59 the additional $29 is not mentioned

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Gayle,

We appreciate your comments, as they help us to improve. We regret that we did not meet your expectations on this occasion. We will take your comments into account in order to continue improving.

To contact our customer service team, please use the following link: https://www.usbirthcertificates.com/contact-us

We appreciate your understanding and look forward to the opportunity to serve you better in the future.

Yours sincerely, Selena

USBirthCertificates Team

Thumbnail of user neelp22
1 review
0 helpful votes
November 5th, 2023
Verified purchase

We had experienced considerable delay in getting the birth certificates. There was lack of transperency while placing order. Also the customer care executives do not inform properly about the status of birth certificates. It took 5 days for birth certificate to get at home after being dispatched from state office.

Customer service expereince was not good.
They do not tell the properly when the birth certificate is expected to arrive. Once they told me it will take 4 weeks and I was really stressed as we had to arrange for the passport of my new born also.

Reason I chose this business:

It appeared on online search. We had chosen a different website service for our first child and we got birth certificate within 10 days. Here it took 18 days for us to get the birth certificate.

* US Birth Certificates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Neel,

We sincerely appreciate your feedback. At USBirthCertificates.com, we are committed to providing exceptional customer service and are always looking for ways to improve.

We regret that your experience did not meet your expectations and we value your feedback. Your comments help us identify areas where we can improve and we pledge to take them into consideration to provide you with even better service in the future.

We appreciate your time and feedback. To contact our customer service team, please use the following link: https://www.usbirthcertificates.com/contact-us

Sincerely, Clara

USBirthCertificates Team

Thumbnail of user jamieh1114
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Impressed by the customer service at every step! From helping with queries to ensuring my birth certificate arrived on time, the team was fantastic. Their dedication to customer satisfaction sets them apart.

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Jamie,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Selena

USBirthCertificates Team

Thumbnail of user terrys1916
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

Quick and efficient service! Applied for my birth certificate online, and it arrived sooner than expected. The hassle-free process and speedy delivery were impressive. Highly satisfied!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Terry,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Leyre

USBirthCertificates Team

Thumbnail of user phyllisl295
1 review
0 helpful votes
March 1st, 2024
Verified purchase

This site is awesome! Duplicate copies of Birth Certificates without having to personally travel for it! Love It!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Phyllis,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Selena

USBirthCertificates Team

Thumbnail of user lynnm1373
1 review
0 helpful votes
August 17th, 2023
Verified purchase

The request was simple and easy to do and everything went flawlessly.was delivered

Reason I chose this business:

Convenience of on-line transacation

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Dear Lynn,

Thank you for taking the time to review our site! Your positive feedback is greatly appreciated, and we are delighted to hear that you were satisfied with our service.

Your comments will be taken into consideration as we strive to deliver an exceptional five-star experience during your next visit.

Best regards,

USBirthCertificates Team

Thumbnail of user monicam1321
1 review
0 helpful votes
January 8th, 2024
Verified purchase

The cost of the site I used was deceiving and way to high and when I tried to cancel the order a couple hours later they said it was to that they had already sent the order in.

* US Birth Certificates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Monica,

We appreciate your comments, as they help us to improve. We regret that we did not meet your expectations on this occasion. We will take your comments into account in order to continue improving.

To contact our customer service team, please use the following link: https://www.usbirthcertificates.com/contact-us

We appreciate your understanding and look forward to the opportunity to serve you better in the future.

Yours sincerely, Selena

USBirthCertificates Team

Thumbnail of user arlenel179
1 review
0 helpful votes
March 26th, 2024
Verified purchase

It was easy to understand the directions. If I had questions the help menu explained things better.

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Arlene,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Celine

USBirthCertificates Team

Thumbnail of user kellys2483
1 review
0 helpful votes
February 16th, 2024
Verified purchase

Recently moved to another state ( Missouri) and need my birth certificate for credential purposes and couldn't find mine so searched online and ended up on your site. After filling out the application, which was very easy-to-use, I ordered it and before I knew it, I had my certified birth certificate! Thank you
Kelly Salas

Reason I chose this business:

Very reliable and quick response time and mailed without any long wait periods.

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Kelly,

Thank you so much for taking the time to leave us a positive review! We are glad to hear that you had a satisfactory experience with our services.

At USBirthCertificates.com, we strive to provide quality service and exceed our customers' expectations. Your positive review is a valuable testament to our commitment and motivates us to continue working hard to provide you with excellent service.

We sincerely appreciate your confidence in us and look forward to serving you again in the future. If there is anything else we can help you with, please do not hesitate to contact us.

Thank you again for your support and for choosing us as your service provider!

Best regards, Selena

USBirthCertificates Team

Thumbnail of user lindas6418
1 review
0 helpful votes
December 26th, 2023

Only process that works is how fast they process payment! A week later they are still piddling with wrong emails, sending me responses/ papers with my name mis spelled by their company etc. Terrible service.
I needed a copy of my birth certificate quickly, went to ANOTHER company and had a certified copy within two days. STILL waiting on US Birth certificates to finish the application process. What a waste of time and money!

Tip for consumers:
There are many qualified good companies, but my personal experience with US Birth Certificates has been terrible! Contacting customer service was a waste of time, everything is the customer's fault, sounds like they are reading from a poorly worded script. At least it was only $129, and by going to ANOTHER company I was able to receive a certified birth certificate quickly.

Products used:
Attempting to receive a birth certificate

* US Birth Certificates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Linda,

We are sorry to hear about your experience. Our goal is to provide a transparent and trustworthy service to our customers.

We apologize if there was any miscommunication regarding the pricing details. We value your feedback and will use it to enhance our processes.

Please share your contact information with us, and we will personally ensure that your concerns are addressed promptly.

To contact our customer service team, please use the following link: https://www.usbirthcertificates.com/contact-us

Thank you for your understanding.

Best regards, Selena

USBirthCertificates Team

Thumbnail of user shannonw1200
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

Amazingly fast and hassle-free! Ordered my birth certificate online, and the whole process was unbelievably quick. Received the document within days. Superb service!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Shannon,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Leyre

USBirthCertificates Team

Thumbnail of user meganv364
1 review
0 helpful votes
February 10th, 2024
Verified purchase

Needed my birth certificate urgently, and the support I received was outstanding. The customer service team went above and beyond, ensuring a smooth and stress-free process. Grateful for their efficiency and dedication!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Megan,

Thank you so much for taking the time to leave us a positive review! We are glad to hear that you had a satisfactory experience with our services.

At USBirthCertificates.com, we strive to provide quality service and exceed our customers' expectations. Your positive review is a valuable testament to our commitment and motivates us to continue working hard to provide you with excellent service.

We sincerely appreciate your confidence in us and look forward to serving you again in the future. If there is anything else we can help you with, please do not hesitate to contact us.

Thank you again for your support and for choosing us as your service provider!

Best regards, Selena

USBirthCertificates Team

Thumbnail of user milaf13
1 review
0 helpful votes
February 29th, 2024
Verified purchase

I was pleased with the way my request was handled. No problem, everthing went smoothly, and in a short period of time. Thank You

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Mila,

Thank you so much for taking the time to leave us a positive review! We are glad to hear that you had a satisfactory experience with our services.

At USBirthCertificates.com, we strive to provide quality service and exceed our customers' expectations. Your positive review is a valuable testament to our commitment and motivates us to continue working hard to provide you with excellent service.

We sincerely appreciate your confidence in us and look forward to serving you again in the future. If there is anything else we can help you with, please do not hesitate to contact us.

Thank you again for your support and for choosing us as your service provider!

Best regards, Selena

USBirthCertificates Team

Thumbnail of user donaldr980
2 reviews
0 helpful votes
February 15th, 2024
Verified purchase

Everything worked out great. I was able to receive the information that was needed in a timely manner.

Reason I chose this business:

I just randomly needed it and everything worked out great.

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Donald,

Thank you so much for taking the time to leave us a positive review! We are glad to hear that you had a satisfactory experience with our services.

At USBirthCertificates.com, we strive to provide quality service and exceed our customers' expectations. Your positive review is a valuable testament to our commitment and motivates us to continue working hard to provide you with excellent service.

We sincerely appreciate your confidence in us and look forward to serving you again in the future. If there is anything else we can help you with, please do not hesitate to contact us.

Thank you again for your support and for choosing us as your service provider!

Best regards, Lelie

USBirthCertificates Team

Thumbnail of user alfonsop79
1 review
0 helpful votes
December 7th, 2023
Verified purchase

The ease of getting vital documents online was incredible. Albert's assistance made the process comfortable and efficient. Truly appreciate the convenience and speed.

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Alfonso,

Thank you so much for taking the time to leave us a positive review! We are glad to hear that you had a satisfactory experience with our services.

At USBirthCertificates.com, we strive to provide quality service and exceed our customers' expectations. Your positive review is a valuable testament to our commitment and motivates us to continue working hard to provide you with excellent service.

We sincerely appreciate your confidence in us and look forward to serving you again in the future. If there is anything else we can help you with, please do not hesitate to contact us.

Thank you again for your support and for choosing us as your service provider!

Best regards, Natti

USBirthCertificates Team

Thumbnail of user yvonnel350
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Rapid response and delivery! Needed my birth certificate urgently, and the online application was a breeze. Got the document delivered in no time. Exceptional service!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Yvonne,

Thank you so much for taking the time to leave us a positive review! We are glad to hear that you had a satisfactory experience with our services.

At USBirthCertificates.com, we strive to provide quality service and exceed our customers' expectations. Your positive review is a valuable testament to our commitment and motivates us to continue working hard to provide you with excellent service.

We sincerely appreciate your confidence in us and look forward to serving you again in the future. If there is anything else we can help you with, please do not hesitate to contact us.

Thank you again for your support and for choosing us as your service provider!

Best regards, Anne

USBirthCertificates Team

Thumbnail of user armandoc254
1 review
0 helpful votes
October 17th, 2023
Verified purchase

Secure!Melissa and the team exceeded my expectations with their exceptional support. They streamlined the process, and I had my birth certificate in hand quickly. I highly recommend their services!

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Armando,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Jennifer

USBirthCertificates Team

Thumbnail of user melissan1187
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

I was pleasantly surprised by how easy it was to order my birth certificate online. Skip the long lines and paperwork—this service is fast, convenient, and incredibly comfortable.

Thumbnail of user usb6
Customer Care Team R. – US Birth Certificates Rep

Hello Melissa,

Thank you very much for your positive review! We are pleased to hear that you were satisfied with our services.

At USBirthCertificates.com, we strive to provide exceptional service and a flawless experience to our valued customers. Your satisfaction is our priority and we are happy to have met your expectations.

We appreciate your time to share your experience and your confidence in our services. We will always be here to assist you with any other needs that may arise.

Thank you again for your support!

Best regards, Selena

USBirthCertificates Team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

US Birth Certificates mission is to ensure that receiving your birth certificate is done easily and securely.

Applying for vital records can be a confusing process and requirements vary by state, which can get confusing, that’s where we step in.

Business History

US Birth Certificates has been providing excellent service to users since 2018. We created a legitimate application service that has steadily grown over time.

Since our inception, we have constantly kept our site up to date, instantly publishing any changes to birth certificate prices or requirements.

In 2020, we created a premium service that makes it easier for hundreds of Americans every day to complete the process.

Company Representative

Thumbnail of user usb6
Customer Care Team R.
Reputation Representative
Typically responds within 3 days

How do I know I can trust these reviews about US Birth Certificates?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

4.6
440 reviews
Have a question about US Birth Certificates?