• USA Service Dogs

USA Service Dogs

Overview

USA Service Dogs has a rating of 4.54 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. USA Service Dogs ranks 27th among Pets sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
See all photos

What reviewers want you to know

Positive highlights

  • Very user friendly and wonderful customer service.
  • The ID cards come laminated and fit perfectly in my wallet.

Critical highlights

No critical highlights yet

How would you rate USA Service Dogs?
Top Positive Review

“Registration not needed - but it helps”

Wil K.
3/15/21

No national 'official service dog registration' is required for verified service dogs. I registered as so many people ask "Is that a service dog?". Just showing the registration placard on my dog's vest seems to stop these questions for the uninformed public. So from that perspective this is a valuable service to handlers and public alike. Thank you

Top Critical Review

“Liars and scammers”

Katya L.
7/22/23

Wish I could give negative stars. I'm so done trying to get these morons to comprehend what I'm saying! My bank never received anything from these people for a refund and they send me bs responses and claim they did their jobs, I spoke with Ella (apparently) and was told my "order" was already sent out when it wasn't and had the nerve to have an attitude with me. Lol nothing but jokes don't waste your money and don't bother responding to them or trying to speak to them because they're incompetent

Reviews (85)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) id cards (3) support dog (3)
Thumbnail of user wilk6
1 review
1 helpful vote
March 15th, 2021
Verified purchase

No national 'official service dog registration' is required for verified service dogs.
I registered as so many people ask "Is that a service dog?".
Just showing the registration placard on my dog's vest seems to stop these questions for the uninformed public.
So from that perspective this is a valuable service to handlers and public alike.
Thank you

Products used:
Service dog registration

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandin8
1 review
24 helpful votes
January 16th, 2018

The last minute decision to register our dog prior to an out of state trip sent me scurrying to find the best solution to our familys problem. Thank goodness I happened upon www.usaservicedogs.org. They are by far the most affordable, efficient and reliable service I have done business with online in a while. I received the email certificate and ID promptly as promised and everything looked and worked out great. Thank you so much!

Thumbnail of user jeanneb51
2 reviews
14 helpful votes
January 24th, 2018

Usa service dogs is an excellent organization. Their products arrived within days after ordering. The jacket, collar and leash are very durable and proudly display my male Boston Terrier as a service dog. The ID cards come laminated and fit perfectly in my wallet. My dog loves wearing his Service Dog jacket. It is comfortable for all occasions. The bright red color of the jacket with white Service Dog lettering stands out so we are easily seen which is a great safety factor. Best value for my dog and me.

Thumbnail of user deniset67
1 review
15 helpful votes
April 16th, 2018

The agent was very kind and helpful he explained the different kits available and the prices to help me choose the one that fit my financial needs. The documents he sent helped my apt manager gain the knowledge of having an emotional support dog. She took copies to keep in office for all employees to familiarize themselves with the laws and rights for people. With disabilities. My customer service agent was ray. I also spoke to Joe. I want to thank you both for your kindness and compassion helping me through the registration process. Blessings to all.

Thumbnail of user bessiec13
1 review
13 helpful votes
January 6th, 2018

We are Diabetic's.It is, so amazing what animals can sense and know. I would like to thank- Usaservicedogs.org(. Form us,) to let the world know what a wonderful service that has been given to us. Lulu is a natural. Lulu's training has been easy. She knows all the basic commands along with letting us know when our sugar levels are to high. She will not let up until we check ourselves. She smells the odor a diabetic gives off.

Thumbnail of user amandae79
1 review
12 helpful votes
March 27th, 2018

This team really had everything dialed in. They provide all the answers you could have and are there if you have any others. With package options, I was able to choose what was right for my family. The package arrived quick and right when they said it would. Thanks for being a reliable business throughout this process. Would definitely recommend!

Thumbnail of user rayc129
Ray C. – USA Service Dogs Rep

Thank you Amanda, we appreciate your business and welcome you back any time.

Thumbnail of user margaretm189
2 reviews
2 helpful votes
February 3rd, 2018

I would recommend this to everyone. I'm very impressed with the quality of everything the collar,
Leash etc. You won't be disappointed.

Thumbnail of user donnaleed1
1 review
16 helpful votes
January 22nd, 2018

The ID card worn around my neck and the vest was used for the first time this past Christmas flying on Jet Blue, staying at a Hilton property (no dogs allowed) and going to various restaurants in Boston and Raleigh, NC. Without asking, Al we had to do was check in physically at guest services or the desk at the airlines a few minutes early, no questions asked and they bumped us up to bulkhead seats on one flight and "more room" seats at no charge. The dog was able to sit on our lap. She was so calm and happy to be with us, she never made a peep. She was welcomed in the hotel, every restaurant and just sat quietly at our feet. No $400 boarding bills, no separation anxiety, and just a wonderful experience all the way around. Excellent product, well made and comfortable for the dog. It made our holidays perfect and now there is no worry about having to ever leaving her in the car for even a minute. Thank you!

Thumbnail of user rayc129
Ray C. – USA Service Dogs Rep

Thank you Donnalee for your feedback! We are very happy to hear we've helped make your holiday travel season fun and stress free. Good luck to you and looking forward to helping you out with anything you may need in the future!

Thumbnail of user brittneya2
1 review
13 helpful votes
May 12th, 2018

They were very helpful walking me through the process of getting my service dog registered and it was very easy. My products came no later than a week after my order was submitted and they offered lots of useful validation records to prove the authenticy of her training and how she helps me go on with everyday life. Very impressed and will be reccomending other to the company.

Thumbnail of user janetd71
1 review
0 helpful votes
April 4th, 2018

Questions were answered promptly, material is quality & timely! Vest is well made and certificate and cards are great!

Thumbnail of user mariam518
2 reviews
0 helpful votes
February 5th, 2018

Very happy with the quality of the id card, the professionalism of the phone staff and the speed in which I received the ordered items.

Thumbnail of user markh382
1 review
0 helpful votes
February 6th, 2018

Everything went great and i got everything when i was supposed to it was great and very heartfelt thank you.

Thumbnail of user michaell383
1 review
0 helpful votes
January 24th, 2018

Fast delivery of the package, reasonable price for the items given. Dog tag, certificate, and two id's

Thumbnail of user danan23
1 review
11 helpful votes
February 23rd, 2018

After my dog passed away, I realized I started having panic attacks at night. So with my other dog I knew I depend on her emotionally. So i wanted to register her so that if i move she will be with me to help with my attacks. Thank you for making it affordable and fast to use! Will recommend you guys to everyone I know!

Thumbnail of user michelej26
1 review
1 helpful vote
April 7th, 2018

Excellent and quality items received quickly
Thank you so much highly pleased... will share contact info with others

Thumbnail of user michelleh279
Michelle H.
1 review
0 helpful votes
January 14th, 2018

I paid for quick delivery amd it came in the nick of time. Two days before my plane ride no problems all went well.

Thumbnail of user tonettef1
1 review
10 helpful votes
March 18th, 2018

Great company and customer service. Would highly recommend them for registering your service dog. Fast delivery of ID cards and service vest.

Thumbnail of user tracyu2
2 reviews
1 helpful vote
May 22nd, 2018

This was an easy process and was simple to do. I highly recommend using usaservicedogs.com for your pet.

Thumbnail of user macp9
1 review
0 helpful votes
January 19th, 2018

The service dog cape did not fit the dog properly, it seems to need a second securing strap near the rear of the cape. The instant my dog laid down, the cape came forward nearly over her head and she chewed the only securing strap into as well as one corner of the cape. That was just a bit disheartening, other than that issue everything else seemed to of professional quality. I couldnt understand the need for so many of those cards. Are they something that most folks ask for when you expose your dog to areas that dogs are seldom allowed to enter? The dog tag on the chain is that something that the dog owner handler is supposed to wear? I should think the identifying I D Cards should be sufficient to identify that the diog is a registered service animal.

Just a bit curious, sorry.
Mac Porter

Thumbnail of user kaylyns
1 review
0 helpful votes
January 25th, 2018

Everything was so high quality, shipping was quick and I am so greatful to have him registered as an emotional support dog

Thumbnail of user lindas521
1 review
0 helpful votes
February 3rd, 2018

I love how easy it was to get my dog certified. I also have a Doctors note to add to the certification. Thank you for making this a very easy process

Thumbnail of user andrewa156
2 reviews
0 helpful votes
May 21st, 2018

Very good! Would recommend to anyone! All items I ordered were perfect and shipping was very fast! Now I am able to take my Rottweiler with me everywhere I go, no questions asked!

Thumbnail of user tonier1
2 reviews
1 helpful vote
February 1st, 2018

Very satisfied with the purchase I have problems with crouds and Southwest Airlines got me on my flight first so I didnt have to stand in line with the crowd of people and I got home safe thank you

Thumbnail of user dang187
1 review
0 helpful votes
March 15th, 2018

I never received the hand out cards that I ordered with the ID cards for both dogs! I didnt realize until I git this email, that I hadnt received the whole order since there was such a delay receiving the ID cards. Now I just want my money back, for the cards I never got.

Thumbnail of user rayc129
Ray C. – USA Service Dogs Rep

Hi Dan, very sorry about that. Please contact us at orders@usaservicedogs.org or 888-656-DOGS with your order ID and we will either ship the cards out to you or issue you a refund, whichever you prefer. Thanks, Ray

Thumbnail of user lisaf198
1 review
1 helpful vote
March 15th, 2018

I emailed several questions and received prompt courteous service. The process was easy. I have already recommended this company to many people! Way to go!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

While you understand how much you rely on your service dog, others may view your companion as a nuisance. Many businesses don't allow dogs on their premises. However, while not required by the ADA, service dog documentation helps to eliminate hassle and questioning, and these same businesses will be more than happy to allow your furry friend inside their building, when they know it's your service dog. Save yourself stress. Get your service dog registration, vests, leashes, and tags from USA Service Dogs!

Company Representative

Thumbnail of user rayc129
Ray C.

How do I know I can trust these reviews about USA Service Dogs?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about USA Service Dogs?