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Claim Your BusinessUSAA has a rating of 1.45 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about USAA most frequently mention customer service, insurance company, and credit card problems. USAA ranks 294th among Banking sites.
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Used them many of times for auto loans never had a issues with anything after reading reviews had not one single promblem with USAA customer for 15 years.
After my mom had a few accidents after my dad passed away (non-serious), USAA decided to cancel my mom's insurance despite her being a USAA member for 54 years. I thought they were better than that, but it seems they are not. The company used to be top-notch, but it appears that since they have tried to grow their business over the last 30 years and spend exorbitant amounts on advertising, they are all about money, not service.
Used them many of times for auto loans never had a issues with anything after reading reviews had not one single promblem with USAA customer for 15 years.
We had a house fire and everything was destroyed including our cars. USAA has been excellent. They responded quickly, and handled us with extreme care. The only thing I would do better is to ensure that all of my policies met the cost to replace. USAA customer service is top-notch, you couldn't ask for a better insurance company to service veterans. If anyone is a veteran and they are with any other insurance company other than USAA, I recommend that they make USAA their go-to for Home and Auto Insurance. I will never have another insurance company unless USAA terminates our contract with them. Also, please ensure you are properly insured, no matter the cost because you never know when you may need to use your Insurance. USAA is Number 1 in my book. Thank you USAA for taking such good care of your veterans!
Christine in deposits is beyond fabulous by taking more than enough time to help me with all my issues and patient and genuine. She helped me more than i have ever expected and usaa is amazing but this is the first time that it felt more than above and beyond. I have been dealing with many issues financially and embarrased to call but she walked me step by step. Supportive and patient and usaa you did a tremendous job with hiring someone like Christine. Especially in the world that we are living today when talking about financials isnt easy and her finding ways to help me get back on my feet by just taking the time to listen and give advice and help me in areas i didnt know about it. I know not every call is easy on both ends but kindness and genuine goes such a long way and she did and continues to do this to not only myself but others. Please give Christine a huge shout out. <3
I have been a USAA member since 2004. I use them for all my banking needs and car/home insurance. It was a little difficult at first having a bank that doesnt have a local branch where I live. But as technology progresses, everything is done online. Now I can deposit checks on my phone and I can use any local ATMs to deposit/withdraw money at no cost (USAA reimburses ATM fees up to $15 per month.) Their customers service is friendly and always helpful. I highly recommend USAA!
I have been with them for over 11 years. I have never had bad customer service. And trust me I call in all the time, with questions or when something happens to my car. Every time I have had a finder bender they fix it quickly and they even introduced me to my favorite auto body shop. Western Auto Crafters, in los angeles. Now I won't take it to any one else. This company is fantastic. I can't rave enough on how great they are.
We've only been with them a year but each time I've dealt with them, it's been smooth and positive. The representatives on the phone are knowledgeable, professional and quick - three combination traits difficult to find these days. I was with another insurance group for more than 25 years but decided to switch to USAA after reading all the kudos they were receiving from members (truly the best source) and relevant business magazines.
I called to just get a quote. I had my policies in front of me, plus I'm a licensed insurance agent. I had been with my previous carrier for 25 years. They are no longer on my side! I have checked their rates in the past and it was less than $100 a year difference and never pulled the trigger. Well the auto went up and I had to have the policy re-written to get some new discounts. Then a couple of months later my homeowner policy renewed. It was outrageous and the no longer had standalone Inland Marine policies. It was being endorsed to the homeowner policy. I don't like that because if you have an Inland Marine claim and it's endorsed on your homeowner, it will count as a frequency. So, I called USAA one morning and got quotes. Compared each policy limits to compare apple to apple then discussed changes in various limits. I decided then and there I was switching. They issued the policies, walked me through everything. Why did I wait so long? My monthly premium auto pay is less then what it was with the previous company and they are taking it out 5-months on the auto and 11-months on home and VPP (inland marine). Also, you can call 3 or 4 o'clock in the morning if you have a question. The previous company had a recording and when you to speak with someone, you have to call your agent. My agent is never there. Cost is very important but so is service. USAA offers both.
They are always helpful, understanding and take the time to explain things. I appreciate that from a bank that has no local branches where I depend solely on telephone conversation. They has always fixed any problems I may have had with banking also and make sure that there are no unauthorized purchases on my card. Great company.
I love the fact that they reimbursed all atm fees. They also have great rates on loans.
I do business with USAA, both in banking and auto insurance, and I have had good experiences with them over the years. Their website is easy enough to navigate and seems to be well-maintained as I have never had any problems with it. I agree with one review that says that USAA makes a vet feel valued, both as one who has served in the military and as a customer; other banking entities and auto insurance companies could learn much from USAA and their webmasters. I say bravo, USAA!
My first bank in 10 years. Full recommendations for banking! Customer service is awesome and no hidden fees!
I have had USAA insurance for ore than 15 years and never had them question a claim and I have had many of them. My first one was when a storm came thru and knocked over 2 trees that fell on my fence. They asked for pictures and an estimate of what it would cost to have them lifted off my fence cut them up and remove them. I sent them to them and was surprised to find they did not pay for the fence and have the tree removed they paid for the cost of the trees. When I was living in Belgium we had our house burn down and we had renters insurance with them all they asked for was a list of what we lost and the cost to replace our loss. This year they replaced the roof of my house. They sent a guy out and looked at it and said ok we will fix it. This year I had a car that was 2 years old and a guy ran a red light all my car was good for after that was a junk pile. The next day the adjuster came and looked at it and told me how much they would give me. I could not believe what they gave far more than I thought it was worth. Many insurance companies call and ask if I want to change companies and offer me a quote for insurance I tell them I will look at the quote but you will be wasting your and my time I am not going to change. I have not been given a quote that comes close to what I pay. So change? I think not.
I appreciate all the customer service all the help the supply and how nice and friendly they are!
LI have to say unlike VA the USAA bank does make you feel special having served your country in the military. Which isn't somthing vets see very much in America after you have served your served your country.
USAA is a company that has tremendous products and services AND phenomenal Customer Service. I moved both my auto and home coverage here. In fact, 2 months after moving my auto coverage here, a hurricane placed a large tree neatly on my car. USAA settled with a payment higher than I expected! This is after only 2 months of premiums in their pocket. Need I say more?
My husband was in the military and I have to say I am usually in shock about how rude govt people are but this actually was quite pleasant to deal with them so kudos for you.
Well first of all you have to have served in the military or be a child or dependent of a military person in order to qualify for membership (free). A visit to the site will show you an array of products and services that I won't try to elaborate on here. The site is famous for getting you to the right person in record time. The person you first speak to usually can handle any question or solve any problem you have (except for adding huge quantities of dollars to your account just for fun) or they will transfer you to the right person while staying on the line to make sure you get to that person. They are extremely friendly, courteous and always professional, perhaps because they deal with military personnel from all over the world every day. Their services are amazing like free checking, free checks, no fees for low balances, free ATM usage (up to a reasonable point) and they rebate your ATM fees back to your account each month which, by the way, they pay you interest on. You can deposit any check from home or from your cell phone (up to $2000 per day, provided you have a scanner at home or a camera in your phone. Their bill-pay service is free, their Auto insurance is probably the lowest in the nation and they rebate part of your annual premium to you depending on their claims for the year. They have a low cost investment account available, savings, teen accounts, college accounts designed to get kids started managing money with more options and free stuff than any of their competition that I know of. You can obtain a mortgage, car loans and lots of other financial services. USAA also has periodic deals with various providers to save you money like ADT home security systems. All in all, USAA is absolutely the finest company of any kind I have ever done business with./... and NO, I don't have any affiliation with them other than literally all of my financial business is with them, but trust me, this is an honest review and I would (and have) recommend USAA to anyone who has ever served in the Armed Forces or is somehow connected to someone who has. Enjoy.
With competitive home, life and auto insurance rates, as well as convenient online banking and investment services, USAA proudly serves millions of military members and their families. Get a free home, life or auto insurance quote now.
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